I picked up a new Trek Checkpoint ALR4 from the Lakeland store recently and the whole experience was great. James helped finesse the final touches on the bike to fit and add a few accessories; he also... Voir plus
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I ordered a road bike online from Wheelbase and the whole experience was excellent. The bike arrived well-packaged in a box with the frame protected and the wheels wrapped securely. Assembly was i... Voir plus
The order processing and delivery arrangements were fantastic, great customer service. The bike was well packaged and easy to set up. However 4/5 not 5/5 because the rear deraillier hanger was bent ca... Voir plus
Fab service, personal, professional, super helpful and a pleasure to deal with. Bike is great, already set up in a bespoke box it’s ready to ride! Thank you!
À propos de l'entreprise
À propos de Wheelbase
Écrit par l'entreprise
Welcome to the UK's largest Cycle Store. We stock one of the UK's biggest selections of bikes from 15 of the world’s best brands like Trek, Cannondale, Cube, Focus, Whyte, Yeti and Frog to name but a few. Plus, the very best in clothing and equipment to help you enjoy the ride.
Today we are Wheelbase.co.uk, Wheelbase Lake District, Wheelbase Darlington and Wheelbase Yorkshire. We pride ourselves on being an inclusive and friendly store for everyone who loves cycling, whether that be road cycling, mountain biking, touring, commuting, family riding or e-Bikes.
We are a team united by a passion for bikes and we have a wide range of cycling experience amongst our sales staff, mechanics and mail order team.
Our passion for cycling is invested back into the sport through the sponsorship and support of our British Elite road race team Wheelbase CabTech Castelli.
Now in its 12th year, we hold our annual MTB demo weekend in April, attracting up to 250 riders to our Lake District store, often in spite of the wet Cumbrian weather. We have a great community of cyclists here in the Lake District and there are plenty of events going on throughout the year, including the 3 Valley Challenge in June, our Tour de Staveley in July and the Wheelbase Spring Classic in March. We offer backing to local organisations where possible and are great supporters of Kendal Cycle Club and Fix the Fells.
Visit us online at www.WHEELBASE.co.uk or in one of our three stores in the Lake District, North East and Yorkshire.
Contact us via Customer CareCoordonnées de contact
Mill Yard, LA8 9LR, Staveley, Royaume-Uni
- 01539821443
- Info@wheelbase.co.uk
- www.wheelbase.co.uk
4,6
Excellent
3 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 20 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Great communication from start to…
Great communication from start to finish regarding delivery. Bike was packaged well and the rest of the set up was easy to follow with the link in the email.
Very happy customer 🙂
10 septembre 2025
Bike is amazing
Bike is amazing, built and delivered exactly when they said it would be
10 septembre 2025
Bike was packaged very well set up and…
Bike was packaged very well set up and built very disappointed thare were no tubless valves with the bike
2 septembre 2025
Réponse de Wheelbase
Thank you for your review. Apologies but Cube bikes are not supplied with tubeless valves. We have checked with Cube and the rims and tyres are tubeless compatible on your Nuroad C:62. We have sent a set of 60mm tubeless valves out to you and hopefully these have been received. Hope this is helpful and enjoy your new bike. Team Wheelbase.
Friendly company but could be a bit more proactive
They are friendly guys and knowledgeable. Bike came on time and well packaged. I had to follow up a few times to find out what was happening with my order. They didn’t seem too hungry for the sale.
4 septembre 2025
Réponse de Wheelbase
Thank you for your feedback. Apologies again for any slow response times you received. We are making some enhancements internally to improve our speed of response to queries. Apologies again. Glad you like the bike and have liked dealing with us – enjoy your new ride! Team Wheelbase
My husband previously bought a bike…
My husband previously bought a bike from this company about 4 years ago. He wants to buy another bike and has emailed twice with an enquiry about a particular bike. Twice they have not responded. Very disappointed considering our first experience. Business must be good if they are ignoring repeat business.
2 septembre 2025
Avis spontané
Réponse de Wheelbase
Thank you for your feedback. We have searched all our contact forms and inboxes for an email from Summerfield but we have not received anything. Please could you re-send this to info@wheelbase.co.uk and we’ll get on to this query straightaway. Apologies again for any inconvenience caused. Team Wheelbase
Quick and efficient sales team
Quick and efficient sales team. Great communication. Professional service
28 août 2025
excellent service
So easy to order from, Staff friendly and helpful, delivery so fast and on time
28 août 2025
Great helpful staff
Great helpful staff, bike delivered in the best packed box I have ever seen, delivery very quick and the bike was set up perfectly
Thank you
29 août 2025
Hassle to review
Great item and great price.
However I got my item next day despite not paying £4.95 for the privelige. Whilst this should not be a complaint I would say it is unfair to those who pay for it! Also I have been harassed 4 times to review them!!!!!!!!!!
27 août 2025
So helpful and friendly!
29 août 2025
I received my item the day after I’d…
I received my item the day after I’d placed the order, without having to pay extra for the service.
28 août 2025
Very quick service
26 août 2025
Great range
Great range. Very fast delivery too on my order. Keep an eye open for special offers.
27 août 2025
Good deal on the product
Good deal on the product, easy to order and arrived on time if not ahead of schedule
26 août 2025
Called in on Saturday at the Lake…
Called in on Saturday at the Lake District shop with the intention of buying a bike the guy upstairs on the road bike section was very judgemental I asked a few questions about a certain brand of bike and he said their was no problems then went back on his words t admit their problems very cocky guy the chap with glasses on and shorts it’s a shame as I traveled 150 miles to this store horrible person change your attitude hope you read this I watched how you spoke to people too it was disgraceful you was choosing people’s bike for them ramming it at them you need this bike one poor lady looked at me and Said forget this I don’t want a bike being forced onto me and we walked out together behind each other would never return be careful folk I should hate buying a bike and having a warranty issue spoke to me like I was an idiot
23 août 2025
Avis spontané
Réponse de Wheelbase
Thank you for your review, we will be addressing this issue internally with our staff. Apologies again, we have been in business over 30 years selling premium bikes, and this is certainly not the way we wish to conduct ourselves or have our customers treated. Best regards, Team Wheelbase
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