Wheelies Avis 

Wheelies have been my go to place for around 5 years now, good service, good comms, Dave is easy to chat to & deal with, recently bought a second bike & happy for wheelies to service that too, Dave's direct, if its nackard he will tell you, if he can do something to help you he will do, No BS, just straight it is what it is & its not what its not. wish all garages were like this. Would also like to point out that during lockdown Dave went well out of his way to keep bikers on the road.

I ordered a bike+accessories more than three weeks ago. The delivery was cancelled because of heavy rain damaging the box in the truck(sic!). However, no one had the decency to let me know until I complained, and I haven't received any update since then.
Now, I've been on the phone waiting for someone to answer for the last 40 mins! Why are they still operating?

A terrible and extremely frustrating experience. After initially waiting for nearly three weeks my bike was delivered scratched/chipped in several places. This has taken well over two months to resolve, commonly waiting over ten days for wheelies to respond to emails and on three occasions spending 90minutes+ on hold.
They have shown awful customer service and have offered virtually nothing to make up for my experience, a voucher totaling less than 7% of my total purchase price if I agreed to keep the damaged bike.
I could not be less happy

Another disappointed customer I’m afraid. Having accepted vouchers from my insurance company for a damaged bike I had no choice but to use Wheelies. A range of bike available but Brexit & a global pandemic have made availability an issue, not Wheelies fault. We can blame Boris for that. After 3 months I pulled the trigger on a Cannondale SystemSix. The bike came within 4 days I think, unfortunately that's where the positives end.
What a disappointing experience for a £5k bike, it arrived in a beat-up cardboard box, hastily covered in bubble wrap. Upon removing the bike, I gleefully don my mammil gear looking forward to quick blast, but as I turn my first pedal stroke the crunch of a badly set-up front mech greets my ears, un-rideable. If that’s wasn’t bad enough both disk brakes hadn’t been set up correctly– one seems to have been missing hydraulic fluid completely. I’m not sure who’s putting together these bikes but I suggest there QA needs a good looking.
Have emailed twice & sent them an invoice for the corrective work – lets see if they get in touch.

Ordered a Thule tow bar bike rack plus additional attachment, both items stated they were in stock on their website and will be dispatched in 3/4 days. As others have stated, it’s impossible to contact them either by web chat or phone so after a week I contacted them via the Tredz website instead (same company apparently) who were very helpful. I was advised stock had been ordered and was due in a few days, then it would be dispatched approximately 2 days after that. I cancelled the order as I need the items quicker. Be warned, their ‘in stock’ indicators on line mean nothing, nor do their dispatch times and if you need to contact them do so via Tredz.

Absolutely horrifying experience! Spent over an hour on hold over the past couple of days and still no glimpse of them answering! Admiral home insurance really should cut all ties with this provider...shockingly poor!!!!

Don't answer the phone
On hold for up to an hour each time then give up
Don't answer emails
Live chat doesn't work
Complained to my insurance company and requested an alternative supplier
Really frustrating company to deal with.
Like me, I imagine most customers have been given no choice but to use this company. However when I complained to my insurance company I was offered an alternative solution.

The worst customer service I have ever experienced - they are completely impossible to contact! After my bike developed a fault within the warranty, I emailed them several times but received no replies - including to a strongly worded complaint. They never answer the phone, and their website 'live chat' service is non-functioning. So I had to pay for the repair myself - despite the fault being within the warranty period. As others have said, if you're trying to decide whether to buy a bike here or get insurance from a company that uses them, do yourself a massive favour and look elsewhere. Just ask yourself - what sort of company operates like this and generates so many terrible reviews? Answer: a company you should completely avoid at all costs.

Customer service doesn't exist here - The owner is rude and abusive and unless you have cash to buy a bike, you are not welcome.

Abysmal. Through my insurance with Axa I was offered a replacement bike through Wheelies for more money than a cash replacement and I accepted. Big mistake. Take the lower amount and use your local bike shop.
Without recounting the whole nightmare, I obtained an Orbea that wasn't properly set up, I was misled and told if I returned it to fix their poor work I would have to pay to return the bike. The nut on the seat post sheared off when I went to loosen it so I had to raise a Warranty claim through Wheelies to get a replacement from Orbea. That was supposedly raised on 17 June. It's now 23 August, the part hasn't arrived and Tredz/Wheelies don't actually know if it has arrived or not, and I've been unable to ride the bike for over 2 months. As others have said, they are difficult to contact by phone, they don't answer emails or the online contact form and are a nightmare to deal with. Avoid at all costs. Halfords should be thoroughly embarrassed at how awful they are.

Good luck if you have to deal with Wheelies. Total lack of communication from their end during an insurance claim, now completely impossible to get hold of. As others say - the Live Chat doesn't work, they don't respond to emails and nobody answers the phone.

Avoid this company at all costs.
Only used these as received a insurance voucher after bike was stolen.
I can only echo everyone else’s experience.
No communication when the order was placed, only to be told two weeks later the don’t have it in stock, after I did the chasing.
Was offered a sub par bike instead & didn’t receive the bike for a holiday as planned.
Online chat never available, no response to emails, & phone gets put down everytime you call. Not sure how they’re getting away with it with these large insurance companies. Would of put 0 starts if I could.
Use any alternative you are given to these!

Absolutely awful, avoid at all costs. Ordered a bike 5 weeks ago, no sign of it so emailed asking as couldn’t get through on phone.

Finally got a response saying out of stock, here’s two alternatives (one double the price). Asked for refund, heard absolutely nothing back.

Now raising a formal complaint to insurance company.

Wheelies are atrocious. They never answer the phone, the live chat has been taken down and they do not respond to emails.
How do i replace 2 mountain bikes for my children when they have been stolen. Thought this would be an easy process and the bikes replaced before the end of the school holidays but this will not happen.

Have been waiting weeks to hear back about my bike. Shocking customer service, I will be contacting Aviva to express how bad this company is and advising them to link with an actual business like Sigma Sports

awful service. Constantly unreachable.
They don't answer the phone and they don't respond to emails. I can only presume they have complete contempt and apathy toward their customers due to having contracts with insurance companies. Avoid at all costs!

I can only add to the other reviews I have read. I only wish I had read them before using Wheelies. My purchase was through an insurance settlement. Initial purchase was OK because they kept me informed about delays in delivery. But a damaged part has still not been delivered after one year and my emails are ignored. Advice: LOOK ELSEWHERE

Do not buy from here! Ordered my daughters bike 3 weeks ago. been promised it would be delivered multiple times, that's when they did reply to my emails. Bike has not been delivered and now I'm getting no replies to my emails. They don't answer the phone and the online chat has not worked once in 3 weeks. disgusting service.

Tried to call three times. Waiting 30 minutes each. No ones answered. Sent an email: no answer. The live help does not work.
No possibility to cancel my order online.

My bikes were stolen, the insurance sorted everything without too much of an issue. Gave me a Wheelies voucher. Ordered on 19th May, got the confirmation email, nothing else since. Couple of attempts to call them have resulted in no response, so I called Tredz - they could not have helped me more. Apparently my order had been held up because an item which was in stock when I ordered, went out of stock and there was no communication at all. Had i not called today, there would have been another 2 week delay until the spare tubes I ordered came back in to stock. Tredz answered the phone within a couple of minutes, and put a replacement item onto the order - sorted.