Wheelspin Models Avis 23 087

Probably good for uk but really not for international. Problems with paiement, cancelling order etc…

Next day delivery - everything ordered was exactly as expected, and at a competitive price.

Made a order on Saturday for next day delivery they said it was dispatched Saturday which means it was due to be delivered on Monday when I called Monday they said royal mails tracking was playing up well it’s now Tuesday and Royal Mail have only just received the order.

When I called they said they would refund the next day delivery as I ordered next day means I needed it next day

If you want next day don’t pay for next day delivery as this doesn’t happen and they forget to send your order out but claim they have already dispatched it !!!!!!!!

Excellent service all round from Wheelspin.
Excellent online stock. Probably the largest in the UK.

Consistently good service over the last year. They always respond to an enquiry in good time. Friendly and effective. Refunds/returns are easy too!!

Super helpful, extremely quick customer service and fast shipping. great variety in products.

Will definitely buy from them again!

I am currently purchasing items almost daily- the Wheelspin team have been fantastic in combining orders to save carriage charges, would highly recommend this supplier.

Used them for over 5 years, 10+ models + accessories, perfect supplier, speed and comms. I dont use anyone else if they have stock! ... Solid supplier. A rare 5 stars.

I used the WhatsApp service to get some advice. I chatted with Steve who looked after me in a old school customer way.
After dealings with other rc shops it feels good to find somewhere who looks after their customers.

Great Experience fast service very knowledgeable, Great Company

Very friendly fast shipping good products

VI ordered several items and paid £7 postage next day. Was all good but the wheels with tires after Gluing them ripped in two places within 2 minutes of run time on grass in the park.
I contacted customer services with pictures and was told I had crashed the buggy so was my fault and they could see cracks in the wheel where I had hit something.
I explained it was not cracked it was glue.
It was passed to management where I was told again it was scuffs on the wheels. IT IS GLUE.
WILL NOT BE USING AGAIN. the isle of wight rc club agree with me customer services is shocking and rude. Steer clear
(have now received this calling me a liar! Disgraceful company)
Hi Kai,

The images you sent in clearly show scuff several large scuff marks up the side of the wheels - those big black marks, they are not "glue" - they are kerb damage. These are a cheap and cheerful set of tyres you are running on what looks to be a reasonably high powered 1:8 buggy. If you want something better, I'm afraid you will need to buy a better set of tyres, and importantly - not drive into kerbs and expect the tyres to last.

We might have looked at doing a small discount if you had approached this in a more kind or at least more truthful manner - but we are a good, honest shop run by a hard working team and I am sorry but we do not take kindly to threats of "sort it or I'll leave a bad review".

As you have now decided to leave your bad review I feel there's little more point continuing this discussion. Best of luck finding a new store that may be better suited to your demands.

I shall reply to the review and include the photographs you sent in.

/Ben

Also I never said “sort this out or I’ll leave a bad review” LIARS

The order came in good time well packaged with no issues.
Good job Wheelspin.

Excellent service and always available to help with any queries/questions, definitely the go to place for your RC needs.

Ordered a bodyshell and paint, was dispatched almost immediately, and came at a better price than other modelshops

Great but usually my second choice, I usually get parts from a different place but sometimes some essential parts are out of stock there and so I order from here instead, Not really much to complain about fairly quick shipping and delivery and lots of stuff to buy

Quick delivery of item ordered. Great experience

Used wheelspin a few times now and always had good service, they have delivered on time and I have collected also, they price matched items and made good on it with no problem at all. Will use again without hesitation. I was served by Ben and was very helpful. Even helped me take the stuff to my car!!

Wheelspin have had my car for nearly 2 months now in for a repair.

They didn't write any details down unlike the 1st person I spoke was doing apparently and they said post it in.

I checked 2-3 weeks later and they said they havent looked at it due to having know details.

I checked a week or so after giving details and the excuse this time was they were struggling with time.

Its now the 30th/12 another 2 weeks later and ive had no contact other than a reply to an email ive just sent saying they wont look at any cars until the new year as they are too busy again......... really bad service. Obviously more concerned over new sales than any after service.

I have a very upset son now and im really annoyed.

All we need is the car fixed and returned within a reasonable time frame which is long overdue now.

Hopefully they start sorting it very quickly.

Careful buying as the afterservice looks like itll be poor for you.

Great service amazing price reasonable delivery cost and very quick service