UPDATE on below review. I finally got to speak with someone at Which and was offered a refund, which i accepted, it should process within 14 days. ORIGINAL Anyone considering buying an LPA or W... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Subscriptions going up, so I tried to cancel mine. You cant do it online - the easy way. I had to do a 'chat' with what i assume was AI. Awful. Asked if I wanted to give them my phone number (NO, IM C... Voir plus
L'entreprise a répondu
Just joined. Didn't check any of the checkboxes that I'm happy to receive their email spam. Right after the registration process was completed, had THREE different spam newsletters appear in my emai... Voir plus
L'entreprise a répondu
A very knowledgeable solicitor called me within an hour of my contacting Which? Legal. He gave me expert advice which was specifically tailored to my problem. He sent me notes in an email which I co... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
Which? has been championing the cause for consumers since 1957, asking probing questions of businesses and manufacturers, and pursuing the answers that put you in the driving seat
Coordonnées de contact
Marylebone Road, NW1 4DF, London, Royaume-Uni
- 01992 822 800
- support@which.co.uk
- www.which.co.uk
2,3
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746 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
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Misleading Endorsement
Misleading Endorsement & Lack of Transparency
Which?
Which? continues to endorse Octopus Energy as a “Recommended Provider” despite serious, unresolved concerns around vulnerable customer protections and data handling.
For an organisation whose recommendations strongly influence consumer decisions, maintaining an unconditional endorsement without clear qualification risks misleading consumers — particularly those who are vulnerable or disabled.
This undermines confidence in the independence, due diligence, and transparency of the recommendation process.
Rating: ★
27 janvier 2026
Avis spontané
Réponse de Which?
Hello Gerard,
Thank you for taking the time to share your concerns about our endorsement of Octopus Energy. We’re sorry to hear how frustrating your experience has been, particularly given the seriousness of the issues you’ve raised around vulnerability protections and data handling.
It’s genuinely disheartening when a provider we’ve highlighted doesn’t meet the expectations we, and consumers, rightly have. Please be assured that we don’t take feedback like this lightly. While our Recommended Provider endorsements are based on rigorous analysis of large-scale consumer data across a wide range of metrics, individual reports such as yours are important and are considered as part of our ongoing monitoring and future assessments.
Our endorsements are not typically reviewed on the basis of a single case, but on a wider scale, where overall feedback is assessed. Experiences shared by consumers help us identify broader patterns and inform our work, including where we challenge industries and push for change. The detailed criteria and due diligence processes behind our endorsements are designed to reflect compliance with consumer protection standards and overall service quality.
Thank you again for taking the time to raise these concerns and for sharing your perspective.
Kind regards,
Which? Support
Money Which? Not enough depth and substance
Have been subscribing to Money Which? for about 5 years but find a lot of the articles very superficial. About 18 months ago they reduced the number of issues from every month to every other month with the promise it would contain more pages. However these include a lot of ‘fillers’ - overly large pictures and photographs (e.g. the latest issue has a whole page for a simple drawing that only needs half a page at most). Some articles are revamped and ‘recycled’ with updated tables and commentary rewritten (e.g. one of pension drawdown from Dec/Jan 2024/5 repeated last month). Perhaps I am already fairly financially savvy but I’m thinking of cancelling as for me it’s not worth nearly £50 for 6 issues as it’s not giving me a lot that I don’t know or could gain from an internet search. OK I suppose if you are financially clueless and just want a very basic grasp of things and you will get a few handy hints about things like various insurance policies.
24 janvier 2026
Avis spontané
Réponse de Which?
Hello Gillian,
Thank you for taking the time to share your thoughts and for being a member for five years, we really appreciate your support.
We’re sorry to hear that the magazine is no longer feeling like good value for you. If you’d like to talk through your subscription or share any further feedback, our Member Services team would be very happy to help. You can call us on 029 2267 0000, Monday to Friday 9am–5pm or you can use our Live Chat option which is available Monday to Friday 8:30am–8pm and Saturday to Sunday 9am–5pm.
Thank you again for your feedback
Kind regards,
Which? Support
I would like to recommend anyone to use…
I would like to recommend anyone to use booking.com because they are fraud company because I paid for a room today because they say they had 1 single room available but find out that they booked it's for the 21st to the 22nd of January I asked for a refund but they are refusing me .
20 janvier 2026
Avis spontané
Réponse de Which?
Hello Dean,
Thank you for taking the time to share your experience with Booking.com. We're sorry to hear you are having issues with them.
Our Consumer Rights page contains a wealth of resources and guides for consumers. You can read more about these here: https://www.which.co.uk/consumer-rights
Kind regards,
Which? Support
Airport drop off review does not include most expensive in the country -BRISTOL
Airport drop off charges review did not include Bristol Airport, the most expensive in the country. Why was this missed off????
10 décembre 2025
Avis spontané
Réponse de Which?
Hello Martin,
Thank you for your feedback regarding Bristol Airport not being included in our airport drop off charges article, and we’re sorry to hear of your disappointment in this.
If you’d like us to look into this further, please feel free to contact our Resolutions Team by calling 02922 670030, or you can email us at complaintsteam@which.co.uk.
Kind regards,
Which? Support
Positive experience, no trouble cancelling when desired
I am surprised to read so many negative reviews about the cancellation process, as I was able to cancel my subscription on-line in less than 3 or 4 minutes. I did so about 25 days before the annual renewal date (which Which? notified me of six weeks in advance, as they promise), and still have access to all benefits until the actual end date of my subscription.
My reasons for cancelling after one year were that I had subscribed mostly to access information for just one or two purchases. Otherwise, I'm not a big consumer and I don't find that I need the information offered in an on-going way, and/or I'm able to find similar information through other services that I already use anyway (Money Saving Expert, The Guardian's Filter, and similar).
I do appreciate Which?'s role as a consumer advocate and wish there were a less expensive way to support them in those efforts. Perhaps they could offer a cheaper "supporter" subscription that helps sponsor their consumer advocate activities, and maybe offers a smaller benefit (e.g. one or two on-line searches or articles per month, without the app or magazine mailings; or another alternative).
3 janvier 2026
Avis spontané
Réponse de Which?
Hello Heidi
Thank you for taking the time to share your experience. We’re really pleased to hear that you found the cancellation process quick and straightforward, and that our renewal reminders worked as intended.
We also appreciate your thoughtful feedback about pricing and your suggestion. Supporting consumers and championing their rights is at the heart of what we do, and comments like yours are genuinely helpful. I’ll be sure to pass this idea on to the relevant team for consideration.
Thanks again for your support.
Kind regards,
Which? Support
Cancelling Membership
Over the years I have been a member of WHICH a number of times. As a pensioner I cannot justify being a member WHICH constantly. I tried to cancel my membership today before the automatic renewal kicked in. I tried calling them three times, but on each occasion I was left hanging online without being connected. I also tried logging in to my account online but each time I was sent an authentication number instead to being connected to my account and then cancelling.
It seems to me that WHICH do everything they can to frustrate members from cancelling.
19 décembre 2025
Avis spontané
Réponse de Which?
Hello Paul,
Thank you for taking the time to share your experience, and we're sorry to hear about the difficulties you faced when trying to cancel your membership.
In order to investigate this properly for you, please could you get in touch with our Resolutions Team by calling 02922 670030. If you prefer to send us an email, you can do so at: complaintsteam@which.co.uk. This will allow us to look into the issue further and resolve it promptly.
Kind regards,
Which? Support
Tricky to cancel, not sure about their impartiality
I joined specifically for electric heating reviews. The information is no better than you can find elsewhere for free. Looking at reviews for other things, I can't find anything that doesn't look skewed or lifted from elsewhere. Their main purpose seems to be to get you to buy from preferred suppliers using their links - I presume they're making money this way. I'm trying to cancel under the cooling off period but have written three times and got nowhere. Avoid taking out a subscription, cancelling is tricky and their admin is hopeless.
P.s. so I emailed the complaints team who emailed back to say I need to ring them. I can't be bothered wasting my time on the phone with them. There should be a simple mechanism to get your money back. I give up, life's too short.
Edit 24 Dec 2025 - I did get a refund, the complaints team admitted "an internal staff error" and processed the refund. If you're in the same situation, stick with it! I increased my star rating as they sorted it out in the end.
16 décembre 2025
Avis spontané
Réponse de Which?
Hello Philip,
Thank you for your review. We’re sorry to hear that you were disappointed with the content and that you experienced difficulty cancelling your subscription. This isn’t the experience we aim to provide, especially during the cooling off period.
So we can investigate this properly for you, please could you get in contact with our Resolutions Team by calling 02922 670030. If you prefer to send us an email, you can do so at: complaintsteam@which.co.uk. This will allow us to review the matter and ensure it’s resolved as quickly as possible.
Kind regards,
Which? Support
Avoid!
Generally very poor quality. I requested my money back once I could see the quality of the service (within the cooling off period) and the poor quality of service became even more apparent - ignored emails, the buck being passed around. I am still waiting to get my money back, and expect that it's going to take about a month in all to get it back (... fingers crossed!).
24 novembre 2025
Avis spontané
Réponse de Which?
Hello Jonathan,
Thank you for leaving us a review about your recent experience. We're sorry to hear you haven't received your refund yet despite cancelling in the 14-day cooling-off period.
In order to investigate this properly for you, please could you get in contact with our Resolutions Team by calling 02922 670030. If you prefer to send us an email, you can do so at: complaintsteam@which.co.uk. Hopefully, by doing this, we can look into this issue for you and establish the correct resolution in a timely manner.
Kind regards,
Which? Support
Didn't realise Which? had such a bad name.
I didn't realise Which? had such a bad name until reading some of these reviews.
Have bought several of their so called Best Buys. Including AEG Pump drier. Waiting to have sensors replaced, engineer said these pump driers are always going wrong. Also Office chair from Ikea which is uncomfortable. Electric Throw blanket that is not very warm. They only test a limited amount of items from each category whether it electrical items, or food & drink etc. and even then they get it wrong. Also contacted their legal team for help. But no help at all.
I will NOT be renewing my membership.
13 décembre 2025
Avis spontané
Réponse de Which?
Hello Paul,
Firstly, thank you for taking the time to leave us a review. We're sorry to hear, however, that you have found various aspects of your membership not useful or inaccurate.
We have a dedicated team of analysts who carefully scour the market to decide what products and services we should review. We can't test everything, but our analysts help us to focus on those areas that matter most - for example, on services that are widely used, such as broadband and mobile phone deals, or on popular products or those which we rely on. We also reach out to members and ask what products and services you would like put to the test in our 'Have your say' emails.
We truly value feedback and would be happy to look into your experience further for you. If you’ve not already been in touch with our Resolutions team, they can look into this matter for you. You can contact them using the details on this page: https://www.which.co.uk/help/what-to-do-if-you-have-a-complaint-ap33W3d1OJKD
Kind regards,
Which? Support
They have a Trusted Trader scheme
They have a Trusted Trader scheme. It did catch my eye a while back and I purchased a fire surround, not cheap but ok price. I went with this large DIY store as they could arrange fitting, I am hopeless. After the surround arrived I obtained a quote for the fitting - yes stupid to “late. A truly ludicrous quote that the store manager thought crazy. In all fairness they collected and refunded. When contacting which they did confirm that pricing is not a consideration of trade assessment, so do keep this mind. I do not buy the magazine so cannot comment on that.
7 mai 2025
Avis spontané
Réponse de Which?
Hello Chas,
Thank you for taking the time to share your thoughts. I'm sorry to hear that you have had a negative experience with our Trusted Trader scheme and one of the traders endorsed by us.
The aim of our Which? Trusted Trader scheme is to ensure that consumers can have confidence that any trader who is endorsed by us has been thoroughly assessed and meets Which?’s high expectations.
We do take all complaints about our traders seriously and will investigate your complaint should the need arise. However, I am glad to see that the trader directly resolved this matter with you on this occasion.
We also offer a free dispute resolution service for customers of our endorsed traders. If you ever need to use this service, please contact us at trustedtraders@which.co.uk
Kind regards,
Which? Support
I am so angry with Which
I am so angry with Which! Although I find it a useful source of information about various products, I think they treat their long standing customers very badly. For quite a long time, I've been paying £8.99 a month for digital only access but now see that they are offering full i.e. both digital and print access for an annual payment of £49.50. They say this compares with a normal charge of £99 which is considerably less than I am paying for digital only membership. Shame on you Which!
6 décembre 2025
Avis spontané
Réponse de Which?
Hello Elizabeth,
Thank you for taking the time to leave a review. We're sorry to hear you're disappointed with the offers and your membership currently.
We regularly run introductory offers to encourage new subscribers to join us and experience what a Which? Full Access membership can offer. We understand that our members would like to get the absolute best out of their membership regarding both quality and value. Members can contact our Member Services team to query what exactly the best value membership is that would also suit their needs. You can get in contact with our team by visiting this page: https://www.which.co.uk/about-which/get-in-touch-aBnhv8z1Uslr
If you’ve not already been in touch with our Resolutions team, they can look into your experience further. You can contact them using the details on this page: https://www.which.co.uk/help/what-to-do-if-you-have-a-complaint-ap33W3d1OJKD
Kind regards,
Which? Support
No integrity in cancellation process
Beware, it is very difficult to cancel your membership. I spent about 20 minutes going around in circles. They say to go to the cancellation section in the accounts section. There wasn’t one!!!
Eventually, I managed to find a live chat. I put in my request and it took five minutes to be read. I put my phone down as I didn’t know how long it was going to take and when I looked again, they had cancelled my chat, within three minutes, saying I hadn’t responded!
It said to start another chat and that the next person would review my details. I entered the details that they requested and was then told that I had to do it AGAIN because it was a new chat!!!
For a business proporting to be a consumer organisation this is totally unacceptable. They are obviously deliberately making it as hard as possible to cancel.
Then they had the cheek to offer me six months at half price !!! How is this fair to anybody else?
5 décembre 2025
Avis spontané
Réponse de Which?
Hello Sue,
Thanks for taking the time to leave a review. We're sorry to hear you found cancelling your membership frustrating.
We try to make our cancellation process as easy and accessible as possible by offering a variety of ways to cancel, including online through "My Account", via phone, live chat or email.
We’d really appreciate the opportunity to investigate what
happened and make sure your concerns are properly addressed. If you’re willing, please contact us at complaintsteam@which.co.uk so we can look into this further.
Kind regards,
Which? Support
I am a digital member of Which
I am a digital member of Which. I made a complaint about the auto-renewal of membership. They rejected the complaint the next day!
A rogue organisation that doesn’t practise what it preaches!
They always advise consumers not to auto-renew their
Subscriptions with insurance companies & the like. But this is precisely what they force on all members.
No facility to cancel membership online.
They send email prior to renewal & you have to phone to cancel it. Long wait on the phone.
Not the old Which? of many years ago. Deteriorated significantly. Hence, such Poor Trustpilot reviews.
They make cancellation a hard process to protect their income. A body claiming to represent consumers has turned into charlatans themselves!
Thinking seriously about leaving them after many decades. If you are not already a member Keep Away!
5 décembre 2025
Avis spontané
Réponse de Which?
Hello Solly,
Thanks for taking the time to leave a review. We're sorry to hear you’ve had a negative experience and the frustration you’ve felt around our membership renewal process.
We aim to make our renewal and cancellation process as clear and fair as possible. While we do send renewal reminder notices and provide cancellation by phone, live chat and email we recognise that waiting times and the lack of an online cancellation option can be inconvenient and we are actively reviewing how we can improve this.
Your long standing support over the years is truly appreciated and we never want any member to feel let down. We’d really value the opportunity to look into your complaint in more detail and address any outstanding concerns. If you’re willing, please contact us again at complaintsteam@which.co.uk so we can investigate your experience fully.
Kind regards,
Which? Support
We bought a Samsung washing machine…
We bought a Samsung washing machine based on their best buy. This was a mistake as the washing machine never worked properly and Samsung support is non existent. Cancelling my membership as sadly, I just don't trust Which recommendations anymore.
Ultimately we had to buy another washing machine as Samsung never repaired or replaced the failing one.
I think Which should evaluate reliability and customer support and they currently do not do that.
We now live in a world where appliances no longer last as long as those used to so we just cannot ignore planned obsolescence.
Another issue I got was with the Sage Bambino coffee machine. I bought it years ago when it was a best buy.
Sadly, this espresso machine does leak. It is a design flaw and not specific to the machine I got. It is a widespread problem which is very well documented all over the web.
Same issue here, I do not understand why Which is flagging a coffee machine with such a design flaw as a best buy.
It does amazing coffee indeed but who likes a coffee machine leaking by design?
To the Which team: I think you need to focus a bit less on how energy efficient or how well washing machine, dishwasher, etc. do clean, and start considering how long those would last and how good is their customer service.
You need to go back to the fundamentals, we, the customers, want appliances which first and foremost do work.
In the end I bought two appliances based on Which recommendations and for those two I did regret it quite quickly.
3 décembre 2025
Avis spontané
Réponse de Which?
Hello Geoffrey,
Thanks for taking the time to leave a review. We're sorry to hear you’ve had a negative experience with a washing machine we recommended.
We buy every product we test, just like a consumer would, and put it through rigorous, independent assessments. For washing machines, this includes cleaning and spin and drain performance, energy and water use, ease of use and more. You can read more about how we test washing machines here: https://www.which.co.uk/reviews/washing-machines/article/how-we-test-washing-machines-aQOn95P2K1rC
Separately from our product testing, we research washing machine brand reliability by surveying thousands of owners about their experiences. We look at the proportion of machines that developed a fault in the first seven years and give each brand a reliability score based on this and other factors. Our reliability results reflect the combined experiences of many owners, and this research covers a range of brands, including Samsung. You can view how they and other brands performed: https://www.which.co.uk/reviews/washing-machines/article/best-washing-machine-brands-a2Z6T7H782pB#which-washing-machine-brands-develop-the-fewest-faults
If you’ve not already been in touch with our Resolutions team, they can look into your experience further. You can contact them using the details on this page: https://www.which.co.uk/help/what-to-do-if-you-have-a-complaint-ap33W3d1OJKD
Kind regards,
Which? Support
Disappointing
Disappointing. I have cancelled the subscription within minutes of starting a subscription -
2 décembre 2025
Avis spontané
Réponse de Which?
Hello Mary,
Thank you for taking the time to leave us a review. We're sorry to hear you have had a poor experience with us on this occasion regarding your subscription.
If you would like to share your feedback, please visit our Get In Touch page (https://www.which.co.uk/about-which/get-in-touch-aBnhv8z1Uslr) for more information on how to do so.
Or if you’ve not already been in touch with our Resolutions team, they can look into your experience further. You can contact them using the details on this page: https://www.which.co.uk/help/what-to-do-if-you-have-a-complaint-ap33W3d1OJKD
Kind regards,
Which? Support
The Digital Magazine is really good
The Digital Magazine is really good, clear and easy to use. The website is easy also and for the price of the subscription is worth every penny. Which magazine has saved me a small fortune over the years.
12 novembre 2025
Avis spontané
Réponse de Which?
Hi GRE-1625,
Thank you so much for taking the time to leave us a review.
It's brilliant to hear you found the digital magazine easy to use as well as being useful! We always aim to provide clear, impartial advice, and it’s great to know this makes a difference.
We’ll be here whenever you need us next.
Thanks again for your support.
Kind regards,
Which? Support
Have been a subscriber for a while but poor interface
Have been a subscriber for a while! But they do not really show much interest in gaining an actual consumer insight comment in the way they have set up their contact page options. We may not have a problem just want to be helpful. It is their loss. I do not really wish to engage with their consumer social media as latter is a haven for annoyance.
Response from review author to Which. Unfortunately the blue tab is invisible unless one first clicks on 'Opt in' tab. Hence my problem it seems. This is not made clear on the webpage.
22 novembre 2025
Avis spontané
Réponse de Which?
Hello Gavin,
Thank you for taking the time to leave a review. It's great to hear you have been a member with us for a while!
We're sorry to hear your experience with giving feedback on various topics has been difficult. If you would like to submit feedback to Which? you can select the blue tab on the right of the screen on our website and let us know your thoughts in the comment box.
Alternatively, if you would like to get involved and join our consumer rights movement, you can do so by signing up on this page https://www.which.co.uk/campaigns
We really do appreciate your thoughts and feedback, so we're sorry this hasn't been your experience on this occasion.
Kind regards,
Which? Support
Disappointed again.
I have just signed up to Which? on their Black Friday deal. Despite having been a disappointed member many times previously over the years, I thought I’d give them another try in the hope that they might have improved. Alas it seems not.
I was attracted again by their Google search Ad that stated ‘Don’t buy washer/dryers’ because our AEG is continually playing up. So as soon as my membership was confirmed, I went straight to washer/dryers and searched for ‘Don’t Buys’. Guess what, there aren’t any. How dumb is that?
What’s equally bad in my view is that when you use their ‘filter’ to search for particular brands, no matter what brand you select, it comes up with nil found, despite lots of the specified brand being shown in the reviews.
So, once again, I am disappointed with Which? and will be cancelling shortly.
18 novembre 2025
Avis spontané
Réponse de Which?
Hello J546B,
Thank you for taking the time to leave us a review. We're sorry to hear that you have had a poor experience with our website navigation and reviews.
If you’ve not already been in touch with our Resolutions team, they can look into your experience further. You can contact them using the details on this page: https://www.which.co.uk/help/what-to-do-if-you-have-a-complaint-ap33W3d1OJKD
Kind regards,
Which? Support
Distrustful organisation
Distrustful organisation, still charged me a subscription after I had cancelled. Some years ago I followed their recommendation for Spark energy being good. It was a con. Spark eventually went bust
6 novembre 2025
Avis spontané
Réponse de Which?
Hello,
Thank you for taking the time to leave a review. We're sorry to hear you have had a frustrating experience when cancelling your subscription.
Our subscriptions can be cancelled online in 'My Account' or by getting in touch with our team. Whichever way you choose to cancel, you will get an email confirming your cancellation has been successful, which prevents any further payments from being taken.
In order to investigate this properly for you, please could you get in contact with our Resolutions Team by calling 02922 670030. If you prefer to send us an email, you can do so at: complaintsteam@which.co.uk. Hopefully, by doing this, we can look into this payment issue for you and establish the correct resolution.
Kind regards,
Which? Support
Not worth subscription
I pay a subscription to Which Technology and need advice urgently. No appointments available for 1 month!!
5 novembre 2025
Avis spontané
Réponse de Which?
Hi Ann,
Thanks for your review. We’re sorry to hear you’ve had difficulty booking a technology appointment. We’ve recently seen a higher demand than usual, which has meant longer wait times. We understand how frustrating that can be, especially when you need advice urgently.
In order to investigate this properly for you, please could you get in contact with our Resolutions Team by calling 02922 670030. If you prefer to send us an email, you can do so at: complaintsteam@which.co.uk. Hopefully, by doing this, we can look into this issue for you and establish the correct resolution.
Kind regards,
Which? Support
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