Easy ordering through the Website. The delivery taking a few days as expected. The driver kindly brought the max crate on a pallet truck to the garage and wheeled inside, perfect. Thank you White �... Voir plus
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Lisez les avis des autres
I arranged with you for the pellets to be delivered last Wednesday when my son would be around to stack them for me and they arrived on the Thursday. At least 10 bags of the pellets were damaged and a... Voir plus
All happy the only thing is when I booked delivery i choose a nominated day option and picked wed but after I booked i realised it was from wed so I thought I messed up as I was only off that day bu... Voir plus
They are marketing 6.5kg of kindling on Amazon - I weighed the bag and it’s less than 4kg - I have an image Showing scale weight I returned it using the code provided but instead of refund They... Voir plus
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À propos de l'entreprise
À propos de White Horse Energy
Écrit par l'entreprise
White Horse Energy
UK biomass fuel specialists. We supply wood pellets, kiln dried firewood, wood briquettes and premium coal to homes and businesses across the UK, with fast, reliable nationwide delivery.
DISCOVER OUR RANGE White Horse Energy is a trading name of Zebra Renewables Ltd, and we've built our reputation on genuine customer service backed by real technical knowledge — not just fast checkout.Certified, not just claimed. We hold ENplus A1 certification (UK 340) — Europe's highest wood pellet quality standard — and are registered on the UK Biomass Suppliers List (BSL) for Renewable Heat Incentive eligibility. Our kiln dried logs and briquettes carry the Woodsure-backed Ready to Burn mark, confirming moisture content below 20%. Every product page states clearly which grade and certification you're buying, so you can choose on price, performance or compliance with full information.
Real fuel, real certification, real people answering the phone.
White Horse Energy is led by Stuart Fitzgerald, a biomass fuel specialist with nearly two decades in the sector. Stuart oversees fuel sourcing and quality control personally. "We only supply products we'd use ourselves," is the standard we hold every delivery to.
Coordonnées de contact
Cirencester Office Park, London Rd, GL7 6JJ, Cirencester, Royaume-Uni
- 01285402000
- sales@whitehorseenergy.co.uk
- www.whitehorseenergy.co.uk
4,2
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3 k avis
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We moved away from White Horse Energy…
We moved away from White Horse Energy for our pellet deliveries, as we’ve had issues in the past with quality, customer service and deliveries. I’ve just gone back to them after using another supplier and I have to say this order and delivery was absolutely seamless. Ordered and I had an issue with an address on the order, customer service immediately rectified it for me, I contacted customer service again as hadn’t heard anything about my delivery, they immediately apologised and I immediately got multiple updates sent through confirming delivery today and times. My delivery arrived on time, via a partner service EVTS, they were brilliant, pellets delivered where we wanted them and the driver was very helpful. We use a lot of pellets so I’m extremely pleased white horse energy seems 🤞 to have ironed out issues that they previously had, first seamless order and deliver we’ve had, so we will be back to being a regular customer again. Thank you.
24 septembre 2026
Avis spontané
Réponse de White Horse Energy
Thank you for taking the time to leave such a wonderful review. We're delighted to hear that your recent experience with White Horse Energy was a positive one from start to finish.
It's great to know that our customer service team were able to quickly assist with the address amendment and keep you updated throughout the delivery process. We're also pleased to hear that the delivery went smoothly and that EVTS provided such helpful service on the day.
We truly appreciate your honesty regarding your previous experiences, and we're grateful that you gave us another opportunity to earn your trust. Feedback like yours means a great deal to us, and it's encouraging to hear that the improvements we've made are making a difference.
Thank you for choosing White Horse Energy again. We look forward to serving you as a regular customer and providing the same high standard of service with your future orders.
Kind regards,
The White Horse Energy Team
Réponse de White Horse Energy
Thank you for your 5-star review!
We're delighted to hear that you were pleased with both our communication and delivery service. Providing a smooth and reliable experience for our customers is always our goal, so it's wonderful to know we delivered on that for you.
Thank you for choosing White Horse Energy. We truly appreciate your support and look forward to serving you again in the future.
Kind regards,
The White Horse Energy Team
Delivery driver went over and above…
Delivery driver went over and above expectations to ensure delivery was made to my home. Full marks
23 septembre 2026
Réponse de White Horse Energy
Thank you for your fantastic 5-star review!
We're delighted to hear that your delivery driver went above and beyond to ensure your order was delivered successfully. We know how much a helpful and dedicated driver can make a difference, so it's wonderful to receive such positive feedback.
We'll be sure to pass your kind comments on to the delivery team. Thank you for your support and for taking the time to share your experience with us.
Kind regards,
The White Horse Energy Team
All good in the end
It started of somewhat confusingly with disappearing not-trackable order numbers but the fire wood did turn up as expected in the end! I have not been able to see it in person but everything looks good! Thank you!
23 septembre 2026
Avis spontané
Réponse de White Horse Energy
Thank you for your review.
We are very sorry that this was your experience. The confusion surrounding your order number and the inability to track your order is certainly not the level of service or communication we strive to provide.
Please accept our sincere apologies for the concern and frustration this caused. I have sent you an email directly so that we can investigate this further and provide you with a full update on your order.
Kind regards,
The White Horse Energy Team
Excellent service
22 septembre 2026
Réponse de White Horse Energy
Thank you for your 5-star review!
We're delighted to hear that you received excellent service. Providing a great experience from ordering through to delivery is always our aim, so it's wonderful to know we met your expectations.
Thank you for choosing White Horse Energy and for taking the time to share your feedback. We look forward to serving you again in the future.
Kind regards,
The White Horse Energy Team
I placed an order in late Aug 26
I placed an order in late Aug 26. The website state logs in stock, 2-3 days turn around. As of the 17 Sept no logs, lots of excuses. Shocking and I will never use them again. Consider Cirencester is an hour ish from me but a supplier can deleiver from Sheffield, on time without excuses. Giving them a 1 star is way above what I would rate them.
17 septembre 2026
Avis spontané
Réponse de White Horse Energy
Thank you for taking the time to share your feedback. We sincerely apologise for the delay and the frustration this has caused.
We understand how disappointing it is to place an order based on the stock availability and estimated lead times shown on our website, only to experience a much longer wait than expected. We appreciate that, from your perspective, the level of service you received fell well below expectations.
Please be assured that delays of this nature are not the standard we aim to provide, and we are sorry that our communication and updates did not give you the confidence that your order was being handled appropriately.
We will be contacting you directly via email shortly to discuss your order in more detail and provide an update on the actions being taken regarding your delivery.
Once again, please accept our sincere apologies for the inconvenience and disappointment caused. We appreciate your feedback, as it helps us identify where we need to improve.
Kind regards,
Bee
Réponse de White Horse Energy
Thank you so much for taking the time to leave us such a wonderful review!
We are thrilled to hear that you were pleased with our speedy delivery, product quality, and pricing. Your feedback means a lot to our team, and we look forward to serving you again in the future!
Kind regards,
NH
Godd product delivered on wrong day
I paid extra for delivery on a designated day.
It was delivered days earlier. Not convenient and had to sit outside by the road for several days until I returned.
A pallet truck has very limited ability to travel on anything but flat ground, so had to be left blocking our drive for days, despite the driver's best efforts.
Logs are very good and tightly packed, so very pleased with the product.
27 août 2026
Réponse de White Horse Energy
Thank you for taking the time to leave a review and for your kind comments about the logs. We're delighted to hear that you were pleased with the quality of the product and the way they were packed.
However, we're very sorry to hear that your delivery experience did not meet expectations. We completely understand how frustrating it must have been to pay extra for delivery on a designated day, only for your order to arrive several days earlier than expected. We appreciate that this created significant inconvenience and left you with a difficult situation while you were away.
We're also sorry for the issues surrounding the pallet delivery. While our delivery partners do their best to position deliveries safely and conveniently, we understand that access can sometimes be challenging, particularly where a pallet truck is limited by the terrain.
Your feedback is invaluable as it helps us identify areas where we need to improve. We would welcome the opportunity to discuss your experience further and see if there is anything we can do to put things right. Please feel free to contact us directly with your order details.
Thank you again for your feedback, and we hope to have the opportunity to provide you with a much better delivery experience in the future.
Kind regards,
Bee
Accurate Speedy Delivery
Ordered a pallet of Logs plus bits Tuesday Lunchtime arrived exactly as ordered by Wednesday lunch time (so quick that I had not even picked up delivery notification in my E-mail). Deposited exactly where they had been on previous occasions safely onto my drive. Excellent service by both White Horse and their delivery agency. I will continue to use in the future - Recommended
9 septembre 2026
Avis spontané
Réponse de White Horse Energy
Thank you so much for taking the time to share your feedback!
We are delighted to hear that your order arrived so quickly and was safely deposited right where you needed it. It is great to know that both our team and our delivery partners provided you with excellent service once again.
We truly appreciate your continued support and look forward to supplying you in the future!
Kind regards,
NH
Réponse de White Horse Energy
Thank you so much for your great review!
We are delighted to hear that you are happy with both the quality of our firewood and the service provided. We truly appreciate your support and look forward to supplying you again soon!
Kind regards,
NH
Réponse de White Horse Energy
Thank you for your fantastic 5-star review! ⭐⭐⭐⭐⭐
We're delighted to hear that you were happy with the product, pricing, delivery, and our website. Providing great value and a smooth ordering experience is something we work hard to achieve, so it's wonderful to know we met your expectations.
If you have a moment, we'd really appreciate it if you could also share your experience on Google:
https://g.page/r/CV5WDhmg_H1MEAE/review
Thank you again for your support and custom. We look forward to serving you again soon.
Kind regards,
Bee
Réponse de White Horse Energy
Thank you for your 5-star review! ⭐⭐⭐⭐⭐
We're delighted to hear that everything was supplied promptly and that you found our products to be good value. Providing excellent service and quality products at competitive prices is something we strive for, so it's great to know we delivered on that for you.
If you have a moment, we'd be very grateful if you could also share your experience on Google:
https://g.page/r/CV5WDhmg_H1MEAE/review
Thank you again for your support, and we look forward to serving you again in the future.
Kind regards,
Bee
Réponse de White Horse Energy
Thank you for your 5-star review! ⭐⭐⭐⭐⭐
We're delighted to hear that you found the ordering process easy, and that your delivery arrived quickly with good communication throughout.
Providing a smooth and hassle-free experience from order to delivery is exactly what we strive for, so it's wonderful to know we met your expectations.
If you have a moment, we'd really appreciate it if you could also share your experience on Google:
https://g.page/r/CV5WDhmg_H1MEAE/review
Thank you again for your support, and we look forward to serving you again soon.
Kind regards,
Delivery day choice ignored.
Dislike: Despite selecting a delivery day and paying the required charge for my latest pallet of pellets, the delivery was made several days ahead of schedule. This was particularly inconvenient on his occasion.
Like: Compensation for delivery charge promptly applied to my account.
26 août 2026
Réponse de White Horse Energy
Thank you for taking the time to leave a review.
We're sorry to hear that your chosen delivery date was not adhered to, particularly as you had selected and paid for a specific delivery day. We completely understand how inconvenient it can be when an order arrives earlier than expected, and we apologise for the disruption this caused.
That said, we're pleased that we were able to promptly apply compensation for the delivery charge and that this aspect of your experience was resolved quickly.
We appreciate your feedback, as it helps us identify where improvements are needed, and we hope to provide a better experience for you in the future.
Kind regards,
Bee
Nothing wrong with Whitehorse its your…
Nothing wrong with Whitehorse its your delivery company palletways. Despite living in a village with narrow roads, despite palletways having delivery to the property previously they still attempt to load the most inappropriate lorry for delivery. First attempt failed and second attempt had to park up about 100m away from the house. Fortunately the driver was great and between us we managed to use the pallet trucks to get to my house.
1 septembre 2026
Réponse de White Horse Energy
Thank you for taking the time to leave a review.
We're sorry to hear that your delivery experience did not go as smoothly as it should have. We understand how frustrating it must have been for an unsuitable vehicle to be assigned to the initial delivery, particularly given the access requirements of your property and the fact that previous deliveries have been made successfully.
That said, we're pleased to hear that the driver was helpful and worked with you to ensure the delivery could be completed. We'll be sure to pass your kind comments on to the relevant team.
We appreciate your feedback regarding the carrier and will share this with them to help improve future deliveries. Thank you again for your patience and understanding, and we hope to provide a better experience next time.
Kind regards,
Bee
The pellets came on too flimsy pallet…
The pellets came on too flimsy pallet and tipped over when trying to move them 😩
28 août 2026
Réponse de White Horse Energy
Thank you for your feedback. We're very sorry to hear that the pallet was not robust enough and that the pellets tipped over when you were moving them. We appreciate how frustrating and inconvenient this must have been.
This is not the standard we aim to provide, and we'd like to investigate this further. A member of our Customer Service team will be in touch with you directly to discuss the issue and gather any additional information that may help us review what happened.
We apologise for the disappointment caused and thank you for bringing this to our attention.
Kind regards,
Bee
Réponse de White Horse Energy
Thank you for your review.
We're sorry that your delivery took longer than expected and appreciate your patience while you waited for it to arrive. We're pleased to see that your order has now been successfully delivered.
Thank you for choosing us, and we hope you're happy with your purchase. If there's anything further we can help with, please don't hesitate to get in touch.
Kind regards,
Bee
The delivery driver was excellent and…
The delivery driver was excellent and delivered exactly where the pellets were wanted without fuss. Thank you
24 août 2026
Réponse de White Horse Energy
Thank you for your 5-star review! ⭐⭐⭐⭐⭐
We're delighted to hear that the delivery driver provided such excellent service and ensured your pellet delivery was placed exactly where you wanted it without any fuss. We'll be sure to pass your kind feedback on, as it's always appreciated when our drivers are recognised for their hard work.
If you have a moment, we'd also be grateful if you could share your experience on Google:
https://g.page/r/CV5WDhmg_H1MEAE/review
Thank you again for your support, and we hope to serve you again soon.
Kind regards,
Bee
No admin or delivery faults
No admin or delivery faults. What I wanted was what was delivered to my door and within the time window by a pleasant delivery operator. I was impressed by the delivery tracking system which communicated with me regularly and helpfully. The system is better than any in my recent experience. An update against a time window is better than Amazon and way ahead of Evri.
1 septembre 2026
Avis spontané
Réponse de White Horse Energy
Thank you for your fantastic 5-star review! ⭐⭐⭐⭐⭐
We're delighted to hear that everything went smoothly from ordering through to delivery. It's especially great to know that you were impressed with our delivery tracking system and the regular updates you received throughout the process.
We're also pleased that your order arrived within the expected time window and that the delivery driver provided a pleasant and professional service. Feedback like yours means a lot to us, and we'll be sure to share your comments with the wider team.
If you have a moment, we'd be very grateful if you could also share your experience on Google:
https://g.page/r/CV5WDhmg_H1MEAE/review
Thank you again for your support and for choosing us. We look forward to serving you again in the future.
Kind regards,
Bee
Even more to add
I could not believe that after a really poor delivery experience which has put me off using the company, they send me an email extolling the wonderful professionalism of the delivery team , talk about rubbing salt into the wound.
Having given the company much of my time in feedback I have had no real apology. The customer service lady is very polite but not one word of apology from the management.
I had to track down my delivery through 3 different delivery firms (obviously subcontracted). It was over a week late and stood in the yard of a haulage firm who were not bothered about customer service.
Again I would say good product but poor customer service and after sales care and importantly delivery.
So the
3 septembre 2026
Avis spontané
Réponse de White Horse Energy
Dear Mr Morris,
Thank you for taking the time to speak with me today and for sharing your concerns so openly.
Firstly, as the manager, I would like to personally apologise for the experience you have had with your recent delivery. I completely understand your frustration, particularly given that your order was over a week late and you were left having to chase and track the delivery yourself through multiple delivery companies. This is certainly not the level of service or after-sales care that we want our customers to experience.
I also understand your frustration regarding the follow-up email you received praising the professionalism of the delivery team, especially considering the experience you had. I can appreciate how this would have felt insensitive and, as you quite rightly pointed out, like adding further frustration to an already disappointing situation.
I am sorry that you felt you had not received a genuine apology from management previously. You should not have had to chase this, and I appreciate you giving me the opportunity to speak with you directly and address the concerns you raised.
Your feedback is extremely valuable to us. While I appreciate that it does not change what happened, it gives us an opportunity to look closely at where our communication, delivery process and after-sales care have fallen short and where we need to improve.
We certainly don't want our customers to have to spend their time chasing deliveries or trying to establish where their orders are. This is not the service we want to provide, and your experience will help us improve the service we provide going forward.
Thank you once again, Mr Morris, for giving me your time today and for being open and honest about your experience. I genuinely appreciate the opportunity to listen to your concerns and address them with you directly.
Please accept my sincere apologies on behalf of White Horse Energy.
Kind regards,
Mo CS Manager
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