Easy ordering through the Website. The delivery taking a few days as expected. The driver kindly brought the max crate on a pallet truck to the garage and wheeled inside, perfect. Thank you White �... Voir plus
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Lisez les avis des autres
I arranged with you for the pellets to be delivered last Wednesday when my son would be around to stack them for me and they arrived on the Thursday. At least 10 bags of the pellets were damaged and a... Voir plus
They are marketing 6.5kg of kindling on Amazon - I weighed the bag and it’s less than 4kg - I have an image Showing scale weight I returned it using the code provided but instead of refund They... Voir plus
L'entreprise a répondu
All happy the only thing is when I booked delivery i choose a nominated day option and picked wed but after I booked i realised it was from wed so I thought I messed up as I was only off that day bu... Voir plus
À propos de l'entreprise
À propos de White Horse Energy
Écrit par l'entreprise
White Horse Energy
UK biomass fuel specialists. We supply wood pellets, kiln dried firewood, wood briquettes and premium coal to homes and businesses across the UK, with fast, reliable nationwide delivery.
DISCOVER OUR RANGE White Horse Energy is a trading name of Zebra Renewables Ltd, and we've built our reputation on genuine customer service backed by real technical knowledge — not just fast checkout.Certified, not just claimed. We hold ENplus A1 certification (UK 340) — Europe's highest wood pellet quality standard — and are registered on the UK Biomass Suppliers List (BSL) for Renewable Heat Incentive eligibility. Our kiln dried logs and briquettes carry the Woodsure-backed Ready to Burn mark, confirming moisture content below 20%. Every product page states clearly which grade and certification you're buying, so you can choose on price, performance or compliance with full information.
Real fuel, real certification, real people answering the phone.
White Horse Energy is led by Stuart Fitzgerald, a biomass fuel specialist with nearly two decades in the sector. Stuart oversees fuel sourcing and quality control personally. "We only supply products we'd use ourselves," is the standard we hold every delivery to.
Coordonnées de contact
Cirencester Office Park, London Rd, GL7 6JJ, Cirencester, Royaume-Uni
- 01285402000
- sales@whitehorseenergy.co.uk
- www.whitehorseenergy.co.uk
4,2
Bien
3 k avis
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Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 98 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Good Quality…
I have no problems with White Horse Energy , it was the courier company I could not get through to and not yourselves. As usual your logs came high quality and well packed today. Unfortunately the courier were the let down waited in all day for them a message or phone call just to say that we would not get our delivery yesterday is all it took.
17 juillet 2026
Avis spontané
Réponse de White Horse Energy
Thank you for your 5-star review! ⭐⭐⭐⭐⭐
We're delighted to hear that you're happy with the quality of the logs and the way they were packed. It's also appreciated that you've highlighted the issue was with the courier rather than with White Horse Energy.
We completely understand how frustrating it can be to wait in for a delivery and not receive an update when plans change. While we're sorry to hear that the courier communication did not meet expectations on this occasion, we're pleased that your order arrived safely and that the quality of the logs lived up to the standard you've come to expect from us.
Thank you for your continued support and for taking the time to share your feedback. If you have a moment, we would be incredibly grateful if you could also leave us a review on Google:
https://g.page/r/CV5WDhmg_H1MEAE/review
Thank you again for your valued custom, and we look forward to serving you again in the future.
Kind regards,
The White Horse Energy Team
Wood quality was great
Wood quality was great - well packaged - delivery ok but did not come on expected day & delivery company did not tell me delivery would be on following day
11 juillet 2026
Réponse de White Horse Energy
Hi David,
Thank you for taking the time to leave your review. We're pleased to hear that you were happy with the quality of the wood and that it arrived well packaged.
We're sorry, however, that the delivery didn't arrive on the expected day and that you weren't informed by the delivery company that it had been rescheduled. We understand how frustrating it can be when plans change without any communication, and we apologise for the inconvenience this caused.
We're glad your order arrived safely in the end, and we appreciate your balanced feedback. We'll be sure to share your comments with our delivery partner to help improve communication for future deliveries.
If you have a moment, we'd really appreciate it if you could also leave us a Google review using the link below:
https://g.page/r/CV5WDhmg_H1MEBM/review
Thank you again for your honest feedback and support. We hope to provide you with a seamless five-star experience next time.
Kind regards,
KM
Fast safe delivery
Fast safe delivery, great quality and price. Would recommend have bought from this company for years and not a single problem.
11 juillet 2026
Réponse de White Horse Energy
Hi Tom,
Thank you for your fantastic review and for being such a loyal customer over the years. It means a great deal to us to know that you've continued to choose White Horse Energy and have consistently had a positive experience.
We're delighted to hear that you've found our deliveries fast and reliable, our products to be great quality, and our prices competitive. Knowing that you've never had a problem and would recommend us to others is the highest compliment we could receive.
If you have a moment, we'd really appreciate it if you could also leave us a Google review using the link below:
https://g.page/r/CV5WDhmg_H1MEBM/review
Thank you again for your continued support. We look forward to supplying you for many more years to come.
Kind regards,
KM
Réponse de White Horse Energy
Hi Katy,
Thank you for your lovely review. We're delighted to hear that you were pleased with both the prompt delivery and the quality of your order. It's great to know we were able to provide the service and product you expected.
If you have a moment, we'd really appreciate it if you could also leave us a Google review using the link below:
https://g.page/r/CV5WDhmg_H1MEBM/review
Thank you again for your support, and we look forward to serving you again in the future.
Kind regards,
KM
Excellent service from ordering by…
Excellent service from ordering by phone to delivery of pallet.
3 juillet 2026
Réponse de White Horse Energy
Hi Olly,
Thank you for your wonderful review. We're delighted to hear that you received excellent service from the moment you placed your order over the phone right through to the delivery of your pallet. It's great to know our team helped make the whole process smooth and straightforward.
If you have a moment, we'd really appreciate it if you could also leave us a Google review using the link below:
https://g.page/r/CV5WDhmg_H1MEBM/review
Thank you again for your support, and we look forward to serving you again in the future.
Kind regards,
KM
Réponse de White Horse Energy
Hi Tom,
Thank you for your great review. We're delighted to hear that you found our service fast, reliable, and competitively priced. Providing quality products with dependable service is exactly what we strive for.
If you have a moment, we'd really appreciate it if you could also leave us a Google review using the link below:
https://g.page/r/CV5WDhmg_H1MEBM/review
Thank you again for your support, and we look forward to serving you again in the future.
Kind regards,
KM
Really happy with these wood pellets
Really happy with these wood pellets. Clean burn with little ash.
Very easy to order and prompt delivery.
Excellent service.
23 juin 2026
Réponse de White Horse Energy
Hi Christine,
Thank you for your wonderful review. We're delighted to hear that you're so pleased with your wood pellets and that they've provided a clean burn with very little ash.
It's also great to know that you found the ordering process easy, your delivery was prompt, and that you were happy with the service you received. Feedback like yours means a great deal to the whole team.
If you have a moment, we'd really appreciate it if you could also leave us a Google review using the link below:
https://g.page/r/CV5WDhmg_H1MEBM/review
Thank you again for your support, and we look forward to serving you again in the future.
Kind regards,
KM
Very professional service
Very professional service. Kept me informed about delivery times. professional and friendly delivery driver.
13 juillet 2026
Réponse de White Horse Energy
Hi Kamran,
Thank you for your fantastic review. We're delighted to hear that you had such a positive experience with our service.
It's great to know that you were kept informed throughout the delivery process and that your driver was both professional and friendly. We'll be sure to pass your kind comments on to the delivery team—they'll really appreciate the recognition.
If you have a moment, we'd really appreciate it if you could also leave us a Google review using the link below:
https://g.page/r/CV5WDhmg_H1MEBM/review
Thank you again for your support, and we look forward to serving you again in the future.
Kind regards,
KM
Web site continues to misleading…
Web site continues to misleading showing fire wood crates full to overflowing with logs whereas in reality crates are delivered less than full.
Problems with delivery day.
Delivery driver pleasant and helpfull
6 juillet 2026
Réponse de White Horse Energy
Hi Ellen,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience didn't fully meet your expectations.
We understand your concerns regarding the images on our website. Our product photos are intended to represent the product accurately, but we're sorry if the crate you received gave a different impression. Your comments are appreciated and will be shared with the relevant team for review.
We're also sorry to hear that there were problems with your delivery day. We know how important it is for deliveries to run as planned, and we apologise for any inconvenience this caused.
That said, we're pleased to hear that the delivery driver was pleasant and helpful, and we'll make sure your kind comments are passed on.
Thank you again for your honest feedback. It helps us identify where we can improve, and we hope we'll have the opportunity to provide you with a better experience in the future.
Kind regards,
KM
Very good and helpful
Ordered my winters pellet, easy to do, but I forgot to put restricted access. I rang to add it to my order, I was told it had been added,but when the delivery company called to arrange delivery luckily I checked, it had not been added.
Had this happened I would have given 5*.
The delivery company did not do so well but the problems we sorted out by Niki Hamnca. My grateful thanks to her.
2 juillet 2026
Réponse de White Horse Energy
Hi Andy,
Thank you for taking the time to leave such a detailed review. We're pleased to hear that you found it easy to order your winter pellets, but we're sorry that the restricted access request wasn't added to your order after you contacted us.
We completely understand how frustrating that must have been, especially after being reassured it had been updated. Thankfully, you checked with the delivery company before the delivery took place, which helped avoid further complications.
We're also sorry to hear that your delivery experience wasn't as smooth as it should have been. That said, we're delighted to hear that Niki Hamnca was able to step in and help resolve the issues. We'll be sure to pass on your kind words and thanks to her—I'm sure she'll really appreciate the recognition.
If you have a moment, we'd really appreciate it if you could also leave us a Google review using the link below:
https://g.page/r/CV5WDhmg_H1MEBM/review
Thank you again for your honest feedback and continued support. We hope to provide you with a seamless five-star experience next time.
Kind regards,
KM
fast delivery
Good price, straight forward purchase from website
fast delivery, very helpful delivery driver. will use again
G Bennett
3 juillet 2026
Réponse de White Horse Energy
Hi G Bennett,
Thank you for your fantastic review. We're delighted to hear that you found our prices competitive, the ordering process straightforward, and that your delivery arrived quickly.
It's especially great to know that your delivery driver was so helpful. We'll be sure to pass your kind comments on to the delivery team.
We're thrilled to hear that you'll be using us again. If you have a moment, we'd really appreciate it if you could also leave us a Google review using the link below:
https://g.page/r/CV5WDhmg_H1MEBM/review
Thank you again for your support, and we look forward to serving you again soon.
Kind regards,
KM
Reliiable quality
Reliiable quality, the logs are very dry, and are wrapped in plastic on the pallet so cannot get wet after delivery until plastic removed.
One negative--some are too big and need splitting.
30 juin 2026
Réponse de White Horse Energy
Hi Corinna,
Thank you for taking the time to leave such a thoughtful review. We're delighted to hear that you've found the quality of our logs to be reliable and that you're pleased with how dry they are. It's also great to know that the protective wrapping kept your order dry after delivery until you were ready to use it.
We do appreciate your feedback regarding the size of some of the logs. While we aim to provide a consistent mix suitable for most wood burners, we understand that occasionally some pieces may be larger than expected and require splitting. Your comments are valuable and will be shared with our production team as we continue to improve.
If you have a moment, we'd really appreciate it if you could also leave us a Google review using the link below:
https://g.page/r/CV5WDhmg_H1MEBM/review
Thank you again for your continued support, and we look forward to serving you again in the future.
Kind regards,
KM
Réponse de White Horse Energy
Hi Tom,
Thank you for your great review. We're delighted to hear that you're pleased with the quality of our product. It's always rewarding to know we've met your expectations.
If you have a moment, we'd really appreciate it if you could also leave us a Google review using the link below:
https://g.page/r/CV5WDhmg_H1MEBM/review
Thank you again for your support, and we look forward to serving you again in the future.
Kind regards,
KM
Easily ordered and delivered on time
Easily ordered and delivered on time. Had a call from the courier company to check delivery details the day before and the driver was very helpful with delivery.
30 juin 2026
Réponse de White Horse Energy
Hi Keith,
Thank you for your fantastic review. We're delighted to hear that you found the ordering process easy and that your delivery arrived on time.
It's great to know that the courtesy call from the courier the day before helped confirm everything, and that the delivery driver was so helpful in getting your order to you. We know those little touches can make all the difference.
If you have a moment, we'd really appreciate it if you could also leave us a Google review using the link below:
https://g.page/r/CV5WDhmg_H1MEBM/review
Thank you again for your support, and we look forward to serving you again in the future.
Kind regards,
KM
Réponse de White Horse Energy
Hi Vian,
Thank you for your lovely review. We're delighted to hear that you were pleased with our prompt service, the quality of the logs, and your delivery experience. It's great to know we were able to provide the reliable service and products you expected.
If you have a moment, we'd really appreciate it if you could also leave us a Google review using the link below:
https://g.page/r/CV5WDhmg_H1MEBM/review
Thank you again for your support, and we look forward to serving you again in the future.
Kind regards,
KM
Easy to order pellets
Easy to order pellets, quick response and delivery, and delivery driver very accommodating on where to leave the pallet.
29 juin 2026
Réponse de White Horse Energy
Hi Peter,
Thank you for your fantastic review. We're delighted to hear that you found it easy to order your pellets and that your order was processed and delivered so quickly.
It's especially great to know that your delivery driver was accommodating and happy to place the pallet where it was most convenient for you. We'll be sure to pass your kind comments on to the delivery team.
If you have a moment, we'd really appreciate it if you could also leave us a Google review using the link below:
https://g.page/r/CV5WDhmg_H1MEBM/review
Thank you again for your support, and we look forward to serving you again in the future.
Kind regards,
KM
No confirmation order and twice I’ve…
No confirmation order and twice I’ve called and arranged delivery and no one has turned up, I am still waiting for a pallet of wood pellets
5 juillet 2026
Réponse de White Horse Energy
Hi Nina,
Thank you for taking the time to leave your review, and we're truly sorry for the experience you've had.
We completely understand how frustrating it must be to have arranged delivery on two separate occasions, only for no one to arrive, especially when you're still waiting for your pallet of wood pellets. We also appreciate how disappointing it is not to have received an order confirmation or the communication you should have expected throughout this process.
This is not the standard of service we aim to provide, and we sincerely apologise for the inconvenience and frustration this has caused.
Our Complaints Team is actively investigating what has gone wrong with your order and is working closely with the depot to get this resolved as quickly as possible. We appreciate your patience while we work to put things right.
Kind regards,
KM
Quality of timber was good and well…
Quality of timber was good and well rapped the delivery company placed the Load exactly where i wanted it to be, very helpful
5 juillet 2026
Réponse de White Horse Energy
Hi Neil,
Thank you for your wonderful review. We're delighted to hear that you were pleased with the quality of the timber and that it arrived well wrapped and protected.
It's also great to know that the delivery driver was so helpful and took the time to place your order exactly where you wanted it. We'll be sure to pass your kind comments on to the delivery team.
If you have a moment, we'd really appreciate it if you could also leave us a Google review using the link below:
https://g.page/r/CV5WDhmg_H1MEBM/review
Thank you again for your support, and we look forward to serving you again in the future.
Kind regards,
KM
Very unhappy with my delivery today the…
Very unhappy with my delivery today the pallet the pellet’s were stocked on was much smaller than previous ones and it had collapsed as part of it was missing. This meant that my order had to be manhandled off the 15 ton truck by the driver and my wife and I who are approaching 70 years old. Four bags damaged one completely lost
2 juillet 2026
Réponse de White Horse Energy
Hi Frank,
Thank you for taking the time to leave your review, and we're very sorry to hear about the condition your order arrived in.
We completely understand how upsetting and frustrating this experience must have been. You and your wife should never have been put in a position where you had to help unload your order, particularly given the weight of the pellets and the fact that you're both approaching 70. That simply isn't the experience we want for our customers.
We're also sorry to hear that the pallet had collapsed because part of it was missing, resulting in four damaged bags and one being completely lost. This is clearly not the standard we expect from our warehouse or delivery partners.
One of our Sales Advisors has already been in touch to request photographs of the damaged pallet and bags. Once we've received these, we'll be able to investigate the issue fully and work with you to put things right as quickly as possible.
Thank you for bringing this to our attention, and again, please accept our sincere apologies for the inconvenience caused.
Kind regards,
KM
Réponse de White Horse Energy
Hi John,
Thank you for your fantastic review. We're delighted to hear that you were pleased with the quality of the wood and that your delivery was faultless. It's always great to know we've delivered the kind of experience our customers expect.
If you have a moment, we'd really appreciate it if you could also leave us a Google review using the link below:
https://g.page/r/CV5WDhmg_H1MEBM/review
Thank you again for your support, and we look forward to serving you again in the future.
Kind regards,
KM
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