Wickes - Banbury Avis 

ABSOLUTELY AWFUL!! AVOID AT ALL COSTS!
STAFF ARE UNDER TRAINED AND DO NOT KNOW WHAT THEY ARE DOING!
AS APPROACHING THE TILL I WAS TOLD THE STAFF MEMBER (CLAUDIA) NEEDED A MANAGER TO PUT THE PURCHASE THROUGH THE TILL, SHE THEN PROCEEDED TO FAFF ABOUT FOR 10 MINUTES TO THEN CALL THE MANAGER WHO WAS NOWHERE TO BE SEEN,
THIS IS THE SECOND INCIDENT WITH THIS STORE,
I WILL BE REPORTING TO HEAD OFFICE AGAIN UNFORTUNATELY BAD CUSTOMER SERVICE!!

Absolutely fantastic customer support on our recent visit. We needed some help on choosing the right paints for our bathroom, Katy, Tony and Paige were all very knowledgeable and kind. Really appreciate the help they provided and their patience with us! Will absolutely visit again, what a wonderful team! :)

Managed to get all the materials I needed and had great service from Bethany who recommended signing up for a trade card with a quick explanation of the benefits 👍

Very happy with the service so far, Trevor came out did a lovely design for our new bathroom. Couldn't have been more helpful. Thank you.

Lovely chap came out for the free bathroom design service. However, I’m afraid we wasted his time. It does not say on the website that Wickes do not do partial refits, we only wanted and new bath and shower, plus partial tiling. Apparently the sub contractors they use will only do full refits. He offered to help source the replacement parts from Wickes so I could do it myself or find my own contractor, but that all he could offer. I will now have to do it myself and source the replacement bath and shower refit online from various sources and not exclusively Wickes. It’s a shame it is all or nothing.

Vreau sa ii mulțumesc domnului Trevor Williams pentru tot ajutorul oferit de la începutul procesului pana la sfârșit. El ne-a oferit toate informațiile de care aveam nevoie, ne-a răspuns la toate întrebările pe care le aveam. De-asemenea ne-a oferit sfaturi utile pentru a ajunge la rezultatul dorit.

I would like to thank Mr. Trevor Williams for all his help from the beginning of the process to the end. He provided us with all the information we needed and answered all of our questions. He also gave us useful advice to help us achieve the desired result.

Trevor was exceptional at listening to what I wanted and turning my information into a design that I had in mind and a good value for money quote.

We are really pleased about our recent kitchen bought from Wickes in Banbury. Trevor designed a first class kitchen which was expertly fitted by Dean and his team.

I’ve just been to Wickes Banbury and I was bowled over by the helpful nature of two young staff members who aided me in
my quest for patination oil. And they didn’t do that thing when sometimes you go into a DYI shop and you’re made to feel
Like an idiot. Brilliant fellas, thank you.

Gemma was great and really helped us get things started after not really knowing how to start.

We had a kitchen extension to an existing Wickes kitchen and Gemma made sure we got everything just how we wanted, wasn’t pushy and really took the time to double check everything.

Trevor was a great knowledgeable bathroom guru!!!

Visited Wickes Banbury on multiple occasions, have always found Andrew very friendly and approachable

It was the fact that they did what they said and advertise what they do' the help from start from the designer to the fitter made it all an easy process.

I couldn't find what I needed Bethany was great she knew what I was talking about and which aisle it was in

We went to collect some engineered wood flooring and were told it was end of line due for an uplift. Charlotte was so helpful, sourcing the remaining stock at the Banbury store and calling ahead to 2 other local stores to hold back their stock for us to collect to ensure we had enough packs for our project. She really went above & beyond and was so patient checking stock in other stores, thank you so much!

I used click and collect at the banbury store, it was easy and straight forward. I arrived at the store my order was ready and on a trolley. I was just thinking how I would manage the three heavy salt bags, when a cheerful staff member asked if I needed help to my car. Tony was really helpful polite and friendly. I would definitely recommend this store. Thank you

Went into Wickes to look for a screw from a flat pack kit. Tilly was very helpful and I got what I required.

I visited the Banbury store before finalising my order for a new kitchen. Charlotte was very helpful and she helped me chosing the right item for my kitchen.

Order item on click and collect picked items (wall panels) were all damaged the staff were well aware of this and told us that all the ones they had available were damaged, for us a wasted trip of 50 miles, they could deliver at a cost of £4 but werent prepared to waive this. Available staff unhelpful, you could see why their car park was empty and the B&Q car park busy, they could take some hints from the gentleman on the bathroom counter in B&Q there who was very helpful and even helped with taking goods to car.