Wickes - Bracknell Avis 

What can I say? Had a fab experience. More specifically, the Bracknell store. Why? I had a great in-store experience with a chap named Aaron. I have mobility issues, and he assisted me through the entire store, showing me where everything is and making the whole trip probably about 50% of what it would've been otherwise. Great store, great bloke.

I should add that I'd been to B&Q and Screwfix for the handles I needed before, and they didn't provide the level of support I got here. Top work.

Bathroom fitting service. Most of the actual hardware for the bathroom was ok but the bath taps have the seal protruding from the tap and the coating is wearing of f the bath click waste. Pretty bad for items that were £130 and and £140. Bathroom fitters were less than impressive. Often messy, had to have mistakes corrected. 12 day fitting turned into more than 2 months. Apr 20th - Jun 6th. Nobody from Wickes follows up at on completion to ask how things went. Immediately developed a leak afterwards because the overflow to the bath wasn't fitted properly. Another six weeks to resolve that.

We have just had our kitchen finished and could not be happier, Suzanne designed our kitchen and was very helpful and was quick to answer any questions, thank you so much, we had, Russell and Kieron install the kitchen they were amazing we could not have asked for a better team. Would highly recommend.

Came into the Bracknell store today for some tools and building supplies. Owen was very helpful and advised on which products were the best.

Staff very friendly and helpful. Not been to the store before and needed a tester pot. I found Calum and he was happy to assist me in finding a particular colour. We went to the aisle and found the colour. Unfortunately Calum couldn’t reach the tester pot but he went above and beyond and got a ladder in order to get it for me.

I came in and saw callum he managed to get me everything I needed for my project! Amazing customer service.

i felt welcomed when i came into the store and hannah had great customer service skills also when i had a problem the manger callum was there to help me sort out my issue i love coming to wicks to get supplies i need for my house

Experience was amazing everyone was very helpful and helped find everything i needed. Hannah was especially helpful and was amazing at the tills

Excellent service, espically from Hannah who was very helpful

Callum was great help - Helped me get the right 2x4 for my next project build

What a cracking chap.

Huge project on for a client and the guys were great in helping me choose the mats needed.

Store was well stocked and everyone was friendly and helpful

Recently bought a flat and needed to do a few bits DIY, popped into the store to grab some bits and asked an older gentleman for some advice as I had no idea what I was doing. I didn’t get his name but he was brilliant and was incredibly helpful and cheerful. Would definitely go again.

Couldn't have been much worse. Had a bathroom consultation and despite being in our home and taking measurements, the design consultant in Bracknell completely missed a critical design flaw that would have impacted our entire bathroom reno. Thankfully we got an independent plumber in who pointed this out, so we did not waste any of our time or money with Wickes. It's now been a month and I've heard nothing from the Store Manager in the way of an apology or an explanation, despite raising a complaint with the Head Office. My experience? - Wickes do not have the specialty expertise to be giving bathroom reno advice and do not know what they're talking about.

Extremely disappointing customer service

I placed a £633 order with Wickes, with the delivery due on Friday 31st July. It didn’t arrive until Saturday 1st August — and when it did, it was the wrong order, consisting of over 100 pieces of timber I hadn’t ordered, which were simply left in my garage.

After numerous calls, I was told my correct order would arrive on Sunday, but it didn’t. I had to chase again on Monday before my actual order finally arrived at around 20:30.

The incorrect materials were still left at my property, and despite Wickes knowing about the issue, I heard nothing for the rest of the week. I eventually had to give them a 24-hour deadline before collection was arranged. The materials were finally collected on 8th August.

I then raised a formal complaint. The delivery charge was refunded, which I expected given the failed delivery service, but Wickes initially offered £5 compensation, later increasing this to £15 after management review.

To put that into perspective, £15 represents just 2.37% of my £633 order value.

After spending £633 and having planned to spend a further £1,400 with Wickes, I found the £15 offer completely disproportionate to the inconvenience caused. I declined it.

The disappointing part isn’t the £15 itself — it’s the lack of recognition of how poorly the situation was handled. I had to repeatedly chase an issue that wasn’t my fault, store over 100 unwanted pieces of timber, and spend considerable time trying to get Wickes to resolve their own delivery error.

As a result, I will be taking my future business elsewhere.

If you’re considering placing a large order with Wickes, I’d strongly recommend considering how they handle things when something goes wrong.

From start to finish everyone we came into contact with was professional, helpful and efficient.
Courtney at the store was great, good advice and friendly.
The fitters, were courteous and quick.
The aftercare has been brilliant too.
Our new bathroom looks amazing.

Our consultant Suzanne Morgan was knowledgable and very helpful
She understood our requirements and made some suggestions that we took on board

Suzanne Morgan was most helpful

If I could give 0 stars I would. Ordered fence panels, concrete posts, gravel boards and postcrete to be delivered on a Saturday for a project on Sunday. 4 fence panels turned up. A knock on the door to say "here you go bye". My partner and I were confused. Where is the rest of the order? After countless phone calls trying to track the other items down we finally got someone to tell us the other fence panels were damaged or broken. Ok no problem it happens... But what about the rest of the items? I guess no one wants to work particularly hard Saturday mornings, so they just didn't load them up. We were told there was nothing they could do even though the items were in stock at bracknell and slough. No one would deliver them as they had no more delivery slots (bare in mind we had paid for a delivery slot they just hadn't loaded half the items). They were perfectly good condition (my partner went to the store to check the stock) as well as being told by the customer service agent they had plenty in stock. In the end we collected some post crete from store, we organized with a different supplier to pick up concrete posts and gravel boards so Sunday morning we asked them to cancel these from the order and only drop off the remainder of the fence panels. They had said this would be done on Monday. Monday is here and I've just got off the phone again, this time with the slough store as they changed who was going to fulfill the order.... only to find out they never placed the order for the 4 fence panels just cancelled the whole order (however only refunded us for the posts, gravel boards and postcrete) so still having paid for the fence panels. Now the slough store have only just placed the order. We shall see if they ever turn up..... Poor service. Poor communication and just downright disappointing.

My gratitude to the kindness, help, explanation & guidance graciously provided by SONIA; knows no bounds.

She did direct me to where, what & explained various aspects, then finally helped me choose WHICH; that would suit best.

I over ordered on floor tiles. I ordered 15 boxes and had 3 surplus. I contacted them via their on line chat and spoke to a real person on Monday 01/06/2026 regarding a return and a refund. I was informed that they would be collected on the 02/06/2026 between 0700 and 1900. No show. I then contacted them via the online chat and again spoke to a real person. No apology at all. The person I was speaking to said that he had arranged collection for the 03/06/2026 between 0700 and 1900. I waited in all day again and again no show. It appears that the delivery actually turns up when you are buying something, they even give you a time slot. Order number 696794215, I would appreciate it if you could sort this out before the 30 day retrun policy expires.