Wickes - Bracknell Avis 

Most rude staff I’ve ever encountered partner came in to collect a click and collect parcel today of spindles and a piece of timber on arrival the spindles were all split and the length of timber was not straight at all so my partner asked for a set that’s fit for purpose rather than something that looks like it came out a skip and the guy said if you
U don’t like it go and get it yourself attitude problem and no customer service at all… so my partner went and got it himself for the silly checkout girl to try and stop him to pay again when she already new it was a click and collect item

Could not find required Gravel type, asked a retail assistant and they could not find it either but, they asked Ian in the storage area. Despite being busy he stopped what he was doing immediately, looked all around storage area and after eventually finding it, moved number of items with Forklift to get to item required. Despite only requiring a few bags he would not stop until found it, and double checked it was right type. It could have been so easy to just say we are out of stock or not available but, he certainly wouldn’t. Before leaving I asked to speak to manager just to recognise Ian’s commitment and service, the Manager was very friendly and listened, so good to see as well. What a refreshing change to customer service by Ian and Wickes should recognise Ian and his approach to do everything he can to help no matter how small….. what a credit to the company and lots to learn from him !!

I want to say a big thank you to Paul at wickes Bracknell store for assisting me with a broken masonry paint tub he was very understanding,helpful and changed it without any problem.
Thank you Paul once again.

Waited over 20 mins for an order I made on line. Was told it was ready via text. When asked where it was they gave me half my order couldn't find the other items. Im sorry screwfix amd B & Q for me from now on.

Truly awful, design was poorly measured and half of the products didn't arrive or were incorrect despite planning (and payment) months in advance. No response to calls or emails for 4 working days, avoid avoid avoid

Courtney who is a designer in the Bracknell store was amazing and very easy to work with. Nothing was too much trouble for her.
My fitter was excellent and worked efficiently and was neat and tidy. The customer service team were also very efficient and it was easy to get hold of them
The only thing that was a slight niggle was that the deliveries came in 7 consignments all at differing times of the day and it wasn't particularly consumer friendly when trying to keep track of what was delivered and when. Also a couple of consignments were late and didn't arrive until 2 or 3 days later.

With the help of Wickes our bathroom renovation journey was made much easier. We live in a Victorian property, where no updating is easy, but we are extremely happy with the end result. Our Design Consultant, Courtney Bygrave was fantastic. She was friendly, positive and extremely helpful. We made numerous changes to the initial design and more changes as the project progressed- she was always happy to help. The builder and bathroom installer who completed our project, Bogdan Pietraszko, was amazingly talented and hard working. He completed the building work, plumbing, electrics and fitting to an extremely high standard. Unfortunately, changes had to be made to our original plan and costs did rise, but he did give us options and prices before going ahead. Our one slight negative was that the design element and installation seem quite split. However, the fact that Wickes sourced an excellent builder for us and we had the peace of mind that we could call on Wickes for help if necessary, made the project feel much easier.

Had an excellent experience at Victoria Serving Wicks. The service was top-notch, and everything went smoothly from start to finish. Staff were professional, efficient, and very helpful. Highly recommende

Spent a considerable amount of my time detailing exact measurements and headed off to an hours appointment with Courtney.
Despite my telling Courtney that I had the exact dimensions of the kitchen she maintained a stance that she would have to initially visit.
In that case, why waste my time for a complete hour when all along she wanted to firstly visit. I could not see what she wanted to say in that hour in store.
Do all Wickes staff have this intransigent attitude ?
She managed to rattle of some off the top of her head price of £12,000 to include a £4000 or so figure to fit the kitchen, but absolutely refused to plan out something that I had already ensured would fit the dimensions to give at least a figure on the cabinet prices.
That would have been a good starting point, and at that point if the cabinet prices were within budget, then I would like a detailed quote . At that point I would have been happy to let someone visit.
However, Courtney decided that she wanted to control the situation, so the visit ended in one inevitable conclusion.
That is - Wickes wont firstly supply me either with a kitchen or any other item.
A salutary lesson in how not to accommodate a customer. In fact - how to irritate a customer

Placed an online order for a shower cubicle . Paid for delivery. Item arrived with all rollers missing . Had to wait for a replacement to be sent out . This arrived and part of it was damaged. Called customer services and they apologised and I asked if I could go to the branch that they told me the item was sent from and just exchange the damaged parts as my husband only had today to fit the unit . The customer service colleague said he would call bracknell branch and ask if this was possible. He came back to me and said that it was ok for me to take back just the damaged part and that the branch would open one in stock and swap the parts for me . I went to the bracknell branch and on arrival nobody knew anything about my call to customer services. A really sarcastic comment from a staff member named Liam was that customer services was separate and had nothing to do with the branch at all . If this is the case then what is the point of customer service. When I asked to speak to a manager after waiting almost 10 minutes and no manager appeared i asked Liam how long the manager was going to be he was extremely rude in his reply and just said I don't know he then went on to add you can't just replace the parts you will leave us with 2 faulty packs . I tried to explain to him that they would not have 2 faulty packs as I was not returning the whole pack just the faulty parts . He just couldn't grasp this and still insisted they knew nothing about customer service and I could not do what I had been advised. The manager eventually arrived and he too could not grasp that all he had to do was open the box instore and swap over my damaged parts leaving him with 1 faulty pack He also insisted he would be left with 2 faulty packs . I explained again and he eventually seemed to grasp things .He then proceeded to the stock opened a box and swapped over my damaged parts . No word of apology at all . I am shocked that Wickes have such poor customer service in that they clearly didn't do what they had told me and the fact that they have such poor customer service instore both from the shopfloor to the manager . I paid for delivery and ended up having to go instore anyway to swap the damaged parts . 2 deliveries and a trip to store to get 1 item . WICKES GENERIC REPLY JUST CONFIRMS HOW LITTLE THEY CAN BE BOTHERED

Thank you Chris at the Bracknell Store for being so helpful and knowledgeable it makes a change from just being grunted at

Visited the Bracknell store today when I walked around the corner I walked straight through a pile of sand and paint that had been spilt on the floor. There was no sign up, no one guarding to ensure no one walks through or has an accident with the mess and it was not cornered off. My shoes are now ruined covered in paint my jeans are ruined also covered in paint when I went to customer services although he was trying to be as helpful as he could there was no incident book or anywhere for me to report this or speak to the manager. Disgusted that there is nothing in place for accidents, this could have been so much more serious if I had fallen over! No offer of compensation or help at all!

Came in not really knowing what i was looking for in terms of paint for my house renovation however Keira approached me and was more than helpful and talked me though various different options and in the end helped me make a decision that was perfect for me !!

She was so lovely and couldn’t of asked for a better experience in Bracknell wicks , I will definitely be returning in future for help on my next projects !!!

The fittings we agreed were perfect the installation was 100%

We recently ordered a new bathroom and the design process (with Nick) was easy. He was helpful and talked us through all the options. The install date was agreed and a lot quicker than we had expected.

We then had Arek and his team come into complete the install. There were some small delays but these were communicated to us and the change in install date agreed.

The installation went very well, with a couple of minor issues resolved quickly. The quality of the work was first rate.

We are really happy with the whole process and would be happy to recommend Wickes, Nick and Arek.

Poor customer service , sent a grass trimmer in a damaged parcel , wouldn’t refund the delivery fee for the hassle of contacting them , return and collection. I wouldn’t recommend to buy anything from this shop .

Very helpful staff. Particularly Louise who went above and beyond to help me set up my purchase.

I popped into Wickes Bracknell to look for a specific paint which I couldn't seem to locate. Spotted an employee close nearby and decided to ask for help, Wasn't expecting a good outcome - past experiences have been disappointing. However I have left a very satisfied customer since this employee, Stan I believe, went above and beyond to find exactly what I was looking for even though it even took him some time to locate. He was friendly and approachable - a really pleasant surprise.

I wrote on a piece of paper, please put bags of soil and bark, near the back gate..Had 7 heavy lots..
They not only did that, but carried them near my flower beds..
I couldnt get to the door to say thankyou.Great service as always..
Deserve 5 stars...

I use Wickes Bracknell on a regular basis including large click and collect from the yard where they are always happy to forklift the good on the trailer for me the service is always brilliant especially from Ian who is extremely helpful and knows me by name now and normal has already found my order on the system by the time I'm at the till so I only need the collection pin that get sent to you and the lad in the yard I think his name was Owen was excellent on the forklift and very good at knowing how to load the weight on the trailer to the point I didn't have to even say where I wanted things positioned with the heaviest goods over the axial and lighter good to the ends