Wickes - Bulwell Avis 

Ben was super helpful, I had an issue with a product and he went above and beyond to make sure it was sorted, amazing customer service from himself and his manager Russ!

Had a problem with getting the correct end panel for a kitchen - Ann Marie was so helpful her product knowledge was excellent & she found us an alternative enabling us to finish our new kitchen. Many thanks.

A huge thank you to staff colleague Stephen Ward, for your help, advice and support in store today, to find a discontinued florecent light tube.
Blossom Stephens

Been down 3 times to sort a problem with my order and still nether got our bathroom shower pole and was shocked with the manager and there customer service

I was in store with my triplet granddaughters looking for a lemon satinwood ,after picking a colour the lovely Ann mixed the paint ,involving the girls and showing them how the machine worked . She definitely went above and beyond.

I needed a paint match for wallpaper I had just purchased, Steve ward offered to scan the piece of paper I had and supply us with a tester pot which turned out to be absolutely perfect. Thanks Steve, very helpful.

Whilst having my bathroom fitted there was a leak. I contacted Wickes who stated that if I called an emergency plumber to come and look at the issue they would reimburse the expense. I am still waiting for the reimbursement and Wickes are just ignoring my multiple emails now. I have also attempted to return an air conditioning unit that they could not fit but they told me to return another time to get the refund so I'm not holding out much hope on getting my money back on this either. It's a shame because the bathroom is finished now and I'm really happy with the standard, but not the other issues

Nedean helped me so much with my delux paint colour matching. I wanted it to be perfect and her advice on moving to a satin finish rather than matt saved the day and it ended up being the perfect shade.

She didn’t rush me when making a decision or while I let the paint dry to see the true colour, she was really patient which I really appreciated.

Thank you so much Nedean!

What a pleasure visiting Bulwell branch - a big shout out to Steve (Operations Manager) - always helpful - will continue to use this branch for all my building material

Thanks again 🥳

Always get a great service and a fair price. Thanks to Nedeane at the Bulwell store for her help on a recent order.

We wanted a certain Dulux colour selected from the colour charts . This branch now has the mixing facility . Chris was very helpful and explained the process very and advised about the differingnpaint finishes etc.
Very good service and we got exactly what we wanted without any fuss or delays !

All the supporting staff are very friendly and helpful

Wow, brilliant. Used the paint mix facility at Bulwell for Dulux gloss to get colour my Mum wanted to match her kitchen. So easy and able to get a small tin as well so less waste. Annmarie was very helpful and made sure lid was on tight before we left ! Mum was grateful to get exactly what she wanted at such a good price. Would definately use this service again.

Ann-Marie saw the perplexed look on my face and approached me, my issue was that I saw a colour paint i wanted on a colour card but couldn't find it on the shelf, she explained that any colour on the cards that are not on the shelves can be mixed and mixed mine. whilst it is more expensive than off the shelf it is considerably cheaper than the cost of mixed paint at other places I have been too. thank you for your help.

Came in with a plug problem, solved and very well explained by Kent

I went in for a specific colour of a paint they normally stock, but had none. I asked if they could get some, but was told they couldn't. . . but they could mix some, exactly the same. It's perfect.
The staff had no delay in helping me and all friendly and happy to help.

Great service from start to finish

Pre-ordered 8 items on 13.6.25. Collected early next day all present and correct. Steve, operation manager excellent service. Would recommend this service.

I went to Wickes to buy some flooring tools. I had a paint sample which I was trying to match and 2 store colleagues refused to offer assistance as they deemed my paint sample to be too little. I was at the till and paid for my flooring tools and I mentioned my experience to Steve who was serving me at the till. He told me to wait a moment and finished scanning my shopping and took me to the Dulux paint matching machine. He scanned my paint samples 3 times and made me a matching paint pot within 5 minutes. I then showed the paint pot to the first store colleague and they said they didn't think the paint sample would have worked. However Steve (OPS Manager) did not hold such a pessimistic attitude to customer service as the other 2 store colleagues. So the moral of my story is that in life, try to achieve something rather than just flatly refusing to even attempt it. Also by trying, store revenue will also be increased as well as customer satisfaction.

still no refund for wooden floor that was taken back to the shop 2 months ago customer service just fob you off and say the refunds been done when it hasn't contacting citizens advice today to see what can be done next never ever will i use this store again