Wickes - Bury Avis 

I had an appointment for 2 pm and took the day off from work. And in the end, no one from Wickes showed up.

I came into the store looking for ideas for outdoor paint and must have walked past it about six times, I approached a young lady named Hannah and asked her and she was so helpful. Even helped guide me with some lights for my garden. I recommend this branch and it's staff just going off how great Hannah was.
Thank you Hannah and Bury Wickes

Wonderful customer service! Hannah
was very helpful and friendly to new customers.

Great customer service, kind and helpful staff and overall a good experience

Horrible customer service at Wickes!
I bought 3 radiators online through trader, my wife paid with PayPal. We decided to return one to the Bury Wickes store for a refund, but no refund is available at the Wickes till. Instead of a refund they gave me a number (0330 123 4123) told me to ask them for a refund!
Agreed a refund on the phone but because it was purchased through a trader using PayPal they won’t give refund! Although they accepted the return and kept my radiator!
It’s been a month now but Wickes won’t refund back to original PayPal account!

Ste W and Sue was a great help in finding some dewalt batteries that were lost somewhere in store .
Many thanks Chris Mccloud

Abbie helped my purchase of 12 doors.
And two returns.
Excellent service. Delt with online order and customer service.
Thank you bury branch and Abbie.

Our first visit was to have a look around. Jenny D approached us and could not have been more helpful. Her bubbly personality and down to earth approach stopped us ordering our bathroom from the first place we looked. Her knowledge was on point and was incredibly helpful.

I was served with great manners and respect. Also I was served very fast. Thank you and I will be back some time soon.

I went shopping in my local wickes on Wednesday never been in before always used the competition. What a friendly store. I was first greeted by Sue on the till who was cheerful and said hello. I could not find what I was looking for and I asked Sue who was lovely and showed me to what I needed. I will definitely go into store again

I’m always greeted by a smile and friendly conversation when I see Laura. Great member of the wickes team, it’s a pleasure to as always thanks to Laura.

I have a Wickes trade card and buy materials around a dozen times a week from the Bury branch. I try to gravitate to Sue when paying as she always has a cheery smile and processes everything speedily. She always makes it a pleasurable experience!

I was served by a young lady with a reddish hair colour today who made a mistake whilst serving and charged me double for one item. When I spoke to her about it she apologised and immediately resolved the issue by giving me a refund. Thank you for your honesty

I work close to the store in Bury and I am in there most days. when I am in the store Sue on the tills is always welcoming and helpful. Any questions I have are always answered by her or she gets me another member of the team.

Sue always makes our experience great she always goes above and beyond creating a great friendly atmosphere, I buy all my materials from Wickes mainly because of sue, she brightens up our day and she is a delight to be served by, keep up the good work Sue your the best.

Jenny D at the Bury store took me through the design process for a new bathroom. I had minimal ideas so she was very patient and gave me the inspiration to design the bathroom with all the extra features I didn’t realise I wanted!

Very helpful choosing paint thanks emelia

I was approached by the shift manager Nigel when I was looking at the laminate flooring. He has gone above and beyond to help me measure and understand what is needed to complete a job that I had going on at the house. I could not fault anything regarding Nigel, very well presented very open and honest.

Was looking for decking boards and paint and was helped by a chap called Steve H who guided me through everything Wickes has to offer. Just waiting for my joiner to tell me how many boards I need and which stain and I’ll be back to Wickes to place an order

Kirsty from Wickes Bury was extremely knowledgeable and helpful. She is professional, polite and can't do enough to help you. I have been using wickes for years and will continue to do so. Highly recommended.