Wickes - Bury Avis 

Excellent service from Abby every time

Staff service was superb
Abbie at the bury branch helped me through every step of my order. And also helped with a problem with my trade card
Which she negotiated easily and helpfully.

They ruined my bathroom by wrongly designing. Designer added a tower unit which doesn’t fit in this space. And because I started fitting the bathroom after a month wicks refused to take the extra unit back. And very poor and complicated customer service.
For kitchen and bathroom 30 day returning policy is a scam.
Please do not buy your dream bathroom and kitchen from them.
And finally the product quality is very poor for their pricing.

This review is for Wickes store in Bury, greater Manchester.
Today, I went to the store to look for floor tiles. Steve W showed me the samples I could buy and return for a refund. He also explained that delivery is £4 which would mean the tiles would be delivered to my door saving me the trouble of taking them out of my car when I got them home.
I was very grateful for a warehouse assistant who had knowledge, was very approachable, friendly and professional too.
When I arrived at the till to pay for the tile samples, the cashier Sue was smiling and also gave excellent customer service.
This was a pleasant surprise because my husband and I have had some negative experiences, previously from younger female staff who were not friendly or courteous and had minimum product knowledge or any desire to help us as customers: so today was very refreshing.
Thanks Steve and Sue.

Many thanks to Jenny for helping plan a bespoke bathroom to meet my Dad’s needs. Lots of choices and colour schemes. Meticulously planned out. Can’t wait to see it become a reality.

Visited Wickes Bury (284)
Was served by Abbie who was so so helpful assisting us with purchase.
Abbie is a credit to your company.

The designer that attended to I and my wife was superb, had a really lovely and welcoming time with her.

Manager would not process a refund even though I had proof of purchase, and Wicks had my card details and purchase transaction, obviously the manager couldn't be bothered to look through to find the transaction.
The manager came across lazy and arrogant.

Alima the designer in bury store, she’s very talented and helpful.
she helped us through our purchase with great idea on the design which would fit our budget. Well recommend to everyone out there.

Superb delivery from Raza M039 (Manchester Service Centre) We had a large delivery and Raza went the extra mile.He carried 13 heavy boxes in to the garage.He was cheerful,friendly and respected our property.Thank you.

Absolutely 💯 fantastic wickes are, ordered my gravel arrived on time. I would recommend anyone who gravel & sand.

Bought a kitchen and everything has been superb. Aimee did a great job designing the kitchen and me and my partner absolutely love the finished product. We were listened to thoroughly and our idea was brought to life. Thank you!

Having purchased & booked a full kitchen & dry fit through Wickes I've been left reeling, after our fitter cancelled on us on the day of the fit. I am extremely disappointed with Wickes being unable to find an alternative fitter until Oct - we've already been without a kitchen for 3 weeks! Despite multiple phone calls by myself to Wickes, I've felt unsupported and frustrated at having to chase to resolve my issue.

We've now taken the decision to find our own fitter, in the hope they can start asap!

The lack of urgency from Wickes has been shocking. I had asked to speak with the Area Installation Manager and was completely ignored.

This experience has left me frustrated and distressed. Not only are we without a kitchen, we also have no living room space as the new kitchen is stacked high in boxes in that room! I expected much better from a company of this reputation. I hope they take customer feedback seriously and look improve their service standards and contingencies for when things do go wrong!

I’m a regular customer of Wickes in Bury, doing loads of small jobs. I had a couple of returns to make, and some other products to buy but couldn’t lay my hands on one of the receipts. The manager, Rob couldn’t be any more helpful and managed to sort it all out for me with minimal fuss. I always get great service in this store

Never buy a kitchen from this company. The design team and the kitchen fitters were great. They were really helpful when, 6 months later, all my cupboard doors expanded and wouldn't close (Tiverton Range). However, the customer service team are appalling. It is now 18 months after it was fitted and I still haven't had my fridge cupboard door replaced and nobody will take responsibility for it. The staff in the Bury store (different from the team I bought it from) are rude and very unhelpful. Do not use these people.

My son purchased a kitchen from Wickes Bury Lancs in Oct 2023. Fitting commenced 23 Nov and work stopped on 27 Nov. They still have an unfinished kitchen. The matter was referred to Customers Service in Jan 2024 and they still haven't been able to provide a fitter to finish the kitchen. Unaswered Phone calls to the Customers services team have been made on 5 out of the last 6 working days and messages left. The last 4 emails have not even en been acknowledged. This is disgraceful.