Wickes - Coventry Avis 

Excellent customer service. Good product knowledge and design skills

Ruth Burman-De Souza kitchen designer has been very helpful from the start of the project to the finish and has gone the extra mile to ensure we have the perfect kitchen. I have no hesitation in recommending Wickes Coventry for a new kitchen project.

Excellent experience visiting Wickes and choosing a new kitchen. The design consultant was professional and very patient as we planned out the new look to the kitchen. Offered helpful advice and felt under no pressure at all to purchase the kitchen, but why wouldn't you buy such quality units and design. Very helpful staff throughout the whole experience. Have already recommended friends to visit Wickes for a kitchen. Thank you.

Ruth was friendly, professional and extremely helpful. She designed a lovely kitchen for me. Nothing was too much trouble. Had there not been a few delivery issues I would have given 5 stars.

Ruth was a gem love my new kitchen staff very patient I was in and out like a yoyo would definitely recommend good price to

Ruth provided a fantastic service for the design and planning of my kitchen. Her attention to detail was excellent, she had good ideas, and she was very patient and tolerant with me and my situation. I highly recommend Ruth at Wickes Coventry for her skill and expertise.

I have recently brought a kitchen and the process had been super simple throughout.

Our kitchen designer Ruth has been key in this process and helped us design the kitchen we wanted and took time to answer each question we had.

Very pleased with our new kitchen from Coventry Wickes. Dean Cole and Andy Baker were excellent throughout the whole process, from initial inspection to completion, very happy with their service, workmanship and attitude/helpfulness. Thanks again both from Jo and Stu.

Jade was really good at the design stage of our wet room

And Carl did a great job organising and completing the fitting work

Thank you so much to the store manager Craig at the Coventry Branch, such a lovely helpful man. He could see myself & my mum were about to lift a heavy bag of stones into my car & came to our rescue. Nothing was too much trouble. Great customer experience.

Excellent service today from Craig the Store Manager who dealt with my refund quickly and effectively. Very pleased.

A loverly member staff named Lucy.C helped me to open a trade account in store, she was very polite and helpful including assisting me with loading my van. Because of her, I spent £1200 in store.👏🏼

I can into your store on Sunday i wasn't really sure on the colour the gentleman was really helpful and helped me choose the right colour i thought i would put this on paper because sometimes the staff do not get the credit 👏🏼

Staff and manager really helpfull whilst we were refurbishing our scout hut can’t thank them enough.
Thanks guys.

Purchased some flooring for delivery , really simple and quick process

Ruth from the Coventry store was very helpful and knowledgeable of her products and helped design our dream bathroom, We cannot wait to see the final vision come to life.

Wickes we're quick to deliver items but I wanted to return something that needed to go back to their warehouse. Wickes customer services have been less than useless. On 14th March from 7am-7pm I waited for xdp all day. I was at the front of my house having a smoke when a blue van pulled up, waited 10 minutes then left. Found out via customer services that the driver had taken a photo of my front door and stated nothing to collect. Rearranged collection for 24th March 2025 and XDP did not show up. Don't bank on XDP customer services either. They're also useless as they just refer you back to wickes to rebook another collection.

Bought some timber on Saturday 15 Feb 25. Bought rough sawn instead of planed so returned it this morning 17 Feb in order to exchange it and I was made to feel as if I was dishonest in bringing it back! I told the guy on the help desk that I had not been given a receipt and was told ‘well did you ask for one’ I had proof of purchase on my phone but he wasn’t interested although in the end he did give me a refund.
Went to the timber aisle to get the right stuff and there were no loose ones available so I walked round into the next aisle where 3 members of staff were talking and asked if someone could open a pack for me as I didn’t have anything to cut the strapping with! They all looked at me as if I’d come from the moon!! Eventually one of them said ‘where is it’ and came to cut it!! The timber turned out to be warped so it was difficult to find 3 length that were reasonable,
All in all the customer service leaves an awful lot to be
desired and so in future I shall not be going to Wickes in Coventry again!!

Just had my bathroom refitted through wickes,Rosey the designer at coventry was fantastic from the first meeting fulfilling my needs to the end. Mark my installer, Richard my electrician, Steve the plasterer all did a super job highly recommended them.Thanks to everyone concerned.

Everytime I visit the Coventry store it reminds me why I’ve looked for alternative suppliers. The friendly helpful service you used to get here has long since dissipated. Today after waiting at the counter to be served eventually another till was opened. The lady that served was so abrupt, verging on rude. Unfortunately this is the general rule rather than the exception. I won’t be returning again in a hurry unless I’m really desperate.