Wickes - Edinburgh Avis 

Kieran was very helpful and lifted my heavy products on to a trolley for me. Top class service.

DO NOT USE WICKES. THEY WILL RIP YOU OFF! £10000 RENOVATION DIDNT LAST 6 MONTHS!

I purchased bathroom fittings and had renovation carried out by Wickes. They subcontracted the work to S&S joinery and home improvement to carry out the installation. Less than 6 months after installation I observed water damage and believed the shower screen had been ill fitted. I emailed Wickes and was ignored. I then found a significant leak and on removing the bath panel found extensive water damage. The bath had not been fitted correctly they used timber packing, some of which was split. Due to this the bath was not stabilised correctly, no bath clips were used.
Because the bath was not stabilised correctly the sealant was useless allowing excess water to leak through.

I contacted the warranty team sent them images and a report from an independent contractor who confirmed that the bath tub had been incorrectly installed.

The field manager refused the claim after speaking with the original contractor who failed to install it correctly and stated there was no issue with the workmanship.

I requested the field manager come and assess the damage in person or send an IMPARTIAL contractor out to assess the workmanship. He refused and insisted that the workmanship was not at fault only taking the word or the original installer without any further enquiry.

I have been unable to use the bath and shower and there is extensive mould and water damage as a result of the leak. My insurance wont cover the damage if caused by poor workmanship. The renovation cost almost £10,000 had not lasted 6 months, has caused damage to my home that Wickes are refusing to repair. PLEASE DO NOT USE WICKES!!!! I would hate for anyone else to end up in this situation.

Would not recommend. Expensive considering the quality. Don't trust the sales chat from Edinburgh branch

Balvindar, the sales man at Westfield Edinburgh was brilliant. Understood my amateurish drawing and set about designing a great kitchen. He came to my house and completed the drawings and set process in motion.

Up to this point,it's a five star.

Walked into Wickes,MAY 2024 ,and was the biggest mistake ever. MAY 2025 the nightmare ended.

This first joiner made our life hell and took weeks to make a hash of the job, followed by another joiner who was employed to "fix" his many previous disasters. This joiners quote to sort my problems was too high according to Wickes. A third joiner was employed, and thankfully did work in two days ,to a superb standard. Finally I had a kitchen. Then the refund department took forever to get payment to me.
I was informed first joiners services were no longered required, so rest assure ,at least one problem has gone. Not sure who in the customer care department are still around, but believe me, they were not blameless in this unfortunate event.

I heard every excuse going from first joiner as to why he couldn't turn up, go away early ,take so long etc. To call him a cowboy would be an insult to cowboys.
I have no issue with Wickes products and planning .On reflection,I would of sourced my own joiner.
Whats incomprehensible is Wickes employed this man, in full knowledge he had a history of sub standard work. Let this be a warning to you when deciding which company you use.

New store manager Bob was v helpful giving advice on what we would need for our project

Products were easy to find in store. Needed assistance with ordering and information about bathrooms which was provided by an extremely helpful member of staff named Morton. He was pleasant, friendly and knowledgeable and made us feel like valued customers. A credit to Wickes. Got most of what we needed. Very happy

Morton was absolutely brilliant !! Couldn’t have done enough for us when ordering our kitchen. So pleased with him.

Having a disability and navigating a large store can often be stressful. I would just like to praise the staff who went above and beyond today to assist me in my purchase and made the whole shopping experience very easy. The two staff members were extremely professional and it made such a difference that I wanted to comment. These days so many people complain but never take the time to compliment. Appreciate the help.

Store manager went out of his way to find a product for us. Very happy

Easy to find materials, good price and very helpful staff…especially Bob, who does a proper job! Couldn’t have been nicer 👍

Wickes use a courier service called city sprint
The delivery guy turned up rang the main door buzzer so I let him in he walked all the way up to my door to tell me my delivery was downstairs 10liter pot of paint I asked for him to bring it up he said no we dont do that I replied im disabled to which the reply was as he walked off I dont care I asked for his name he wouldn't give it to me so I had to leave a ausitc boy on his own to go downstairs and struggle upstairs due to my disability with it I contacted wickes and they said they would ring me before 4pm to which it never happened shocking customer service and shocking courier service

I don’t usually write reviews but I feel that I need to write this one in order to share my really positive experience this morning at Wickes in Edinburgh:
As I was browsing in store, I was asked by ‘ Bob’ who works there if I needed any help.
I have never been asked that before at Wickesu. He then proceeded to spend 15 minutes with me being extremely helpful. He was courteous & knowledgeable and gave me plenty of good advice. As I was leaving, I noticed that he had started being as helpful with another customer.
Excellent service and people’s skill- Bob.
Thank you.
5 star.

Walked in to get a bits & pieces, Met bob the manager he got me a discount for setting up a trade account within mins, Was really much apperciated friendly staff class service happy customer. cheers

Amazing customer service and very knowledgeable staff - great centre manager!!

Jordan at the Edinburgh branch was super helpful and professional. It was my first time there and was lost trying to find a particular item. Jordan noticed this and came to help and not only that, he also assisted me through out! I really appreciate the help and made me feel very comfortable. Great first experience. Thanks Jordan

A week after visiting the Edinburgh Wickes store twice on the same day I received a parking notice from G24 claiming I had been parked, according to their NPR system, for 188 minutes. Obviously this was incorrect but as I had not kept my two receipts, who does, I needed proof I had visited twice to object to the charge. I contacted the Branch and was put through to one of their team. They said they could not supply copy receipts but he took some details and said he would check the system and get back to me. 5 minutes later he did and said he could see my two purchase payments and said that if I sent him a photo of the parking notice he would contact G24 for me. This I did and the next day I received an email from him saying the ticket had been cancelled. Thanks again MS for being so helpful and looking after your customer. Cheers.

We used the free service of a kitchen design which was managed by Monika. She traveled to our home and did not waste time to take measurements and made no disruption for the short time she was there. Monika was also really helpful in the follow-up appointment at the Wickes store in Edinburgh to finalise the quote and made really welcoming suggestions. She is clearly a valuable asset to the team. Although we decided to go elsewhere for a kitchen, it was not because of Monika's service which is what has made this review five stars.

I booked a home visit and was called the day of. Asked to take photos and come to the shop. I have a variety of adjustments to potentially be made and you call a specialist to support you through that. Appalling service and certainly won’t be getting any business from myself going forward.

I would just like to thank Kieran and Shaun for their patience and advice. I needed paint for a very specific job and they were both very helpful and knowledgeable. Can’t recommend enough. Top work guys.

5/5 Stars - Exceptional Service, Thank You Bob!

I am leaving this 5-star review specifically to highlight the outstanding service provided by Bob. He was incredibly attentive, professional, and kind. He went above and beyond to ensure we had a wonderful experience, offering great recommendations and answering all our questions with patience. Thank you so much, Bob! You truly made my day.