Wickes - Havant Avis 

wow !!! what can I say ….. but Thank You Wickes !! i applied for some help from the community fund on Friday & am receiving the items tomorrow - My Charity Moving on Project Portsmouth will benefit greatly & so will the many households we help in the Portsmouth area.

Westbourne community hall we have had 2 fans donated from the Wickes community project and they have been put to good use at the hall.
Ingrid the store manager was very helpful in assisting and organising the donation which as a charity we are very grateful for.

I reached out to the store manager for support for a local community project on our allotment. We wanted to build some large compost bays to hold the donated level horse manure and were looking for donations of wood and wood preserver.

We were kindly donated several lengths of decking and wood preserver which enabled us to complete the project which is now in use and looks amazing.

All in all it was a great experience and were most great for Ingrid’s support with this community project - thank you 🙏

I'd like to thank Liz at the Havant store today for her advice about paint. I was unsure what I needed and her knowledge gave me the confidence to buy what I needed for my project. Thank you.

We had our bathroom done with Wickes last year. Finance options very good and appealing. However, there were some major flaws in the project that should have been flagged by our designer whilst at the appointments. Instead the installation went ahead and it was only when it was finished that we realised the location of the toliet was wrong, as you couldn't sit comfortably with the radiator being in the way. Also, the shower screen was not the right size and couldn't have a shower without splashing everywhere.
Went back to Wickes to try and fix these problems, but their customer service is far from satisfactory. They said that was the way it was designed and that they were not changing anything.
We have had other issues as well with part of the shower and toilet they supplied and they've barely even replied to us. They sent the parts in the post with no customer interaction and no support, so we had to fit ourselves.
Now we are having issues with the bath leaking to the ground floor and they won't even reply to half our emails.
They were quick to take our money, but now customer satisfaction is not something they are particularly interested in, it feels.
If I could go back, would definitely have gone somewhere else.
Update 03/09/25: Wickes got back to us and asked to know more about the issue in an attempt to fix it, it seemed. We then gave them a call and spoke to someone in customer service who was very helpful. They listened to us and acknowledged that we were right about the issues we were having with regard to the placement of the toilet and the short bath screen, and said they would raise it with the relevant teams to get this fixed. Even though this seemed hopeful, we would soon regret getting our hopes up, as we quickly went to experiencing the same passing around and poor customer service we had experienced before.
Not long after this conversation, we noticed that the silicone seal in our bathtub was beginning to fail, and water was leaking to the downstairs floor. We raised this with Wickes and they said they would contact the fitter that had done our bathroom to get that fixed. A week later, we had heard nothing and hadn't really able to have a shower since. We had visitors coming soon and having no shower was not acceptable. We contacted Wickes again to try and expedite the process but again, they passed us onto a different team that would look into it etc... meanwhile, time was ticking, and another week was almost over with no reply.
I had no other option other that to strip the sealant myself and re-do the silicone, arming myself with as much knowledge I could from the internet. I think I did a good enough job, but the customer service experience was still very poor, and was about to get no better.
After this, Wickes were arguing that, because I had done the silicone myself rather than through them, the warranty on that was now void. It seems they find it perfectly acceptable to be without a shower for nearly 2 weeks waiting for them to find a solution. Utterly unacceptable.
Story doesn't end there I'm afraid. We are still chasing them to try and get the other bits fixed, and they've been passing us from team to team with little to no progress, asking for pictures and telling us they couldn't do anything as we hadn't raised it initially when the bathroom was finished. Of course we did. We have sent them screenshots of us raising the issue but still they are passing us around from one team to another with no resolution in sight.
On the last call we asked to speak to a manager because we were getting absolutely nowhere. If they are not keen to resolve our issues while we are still paying for the bathroom, I can only suspect what it will be like once we're done. The manager was supposed to call us within 72 hours (that time has almost elapsed), but I'm not sure what experience we will get out of it.
In summary, bathroom would be alright if it had been designed correctly, but the customer experience since we signed the contract has been appalling quite frankly.
If I were to start again, I'd stay well away and go with a company that actually cares about the level of satisfaction of their customers.

I was returning kiln-dried sand (originally bought far too much) and in exchange buying hi-grade compost. The staff unloaded the heavy bags of sand (I have a badly torn shoulder tendon...), then effected the refund, then loaded my car with the compost... and whilst chatting (about the old steam train that used to run from Havant across the water to Hayling Island) told me about a local film club showing footage next Saturday about that very (now long-gone) steam train, and I bagged the last 2 tickets! OK, a bit niche there, but they have allways been kind and courteous and knowledgable.

Needed tin of paint 510 Sunbeam. Not on shelf but I asked the man on the checkout (sorry I don't have his name) and he said delivery not arrived but he then double checked for me and there was one in stock which hadn't yet been put in the shelf so he got it for me. He went the extra mile. This was at 18.30 24/07/25
Thankyou

We had terrible difficulty dealing with Customer Service, i spent a long time on the phone resulting in nothing!! So we decided to ask WICKES HAVANT to help us? Within two days our problems were sorted out, between Gary, Duty Manager, Adam Johnson and a young lady called Jo jo, we were able to make positive headway!!! I cannot thank Wickes Havant enough, nothing was too much trouble for them, Jo jo even took the time to help me to send photos of our “damaged units “ on my iphone, to Customer Service!! She went beyond being helpful, I was almost in tears, so grateful for the staff helping us. I am a pensioner,so often technology gets the better of me. Wickes Havant is my absolute favourite store, 5*****

I had an outstanding experience at Wickes Havant thanks to Bailey. From start to finish, he was patient, friendly, and incredibly helpful. What really stood out was how personable and approachable he was—not just with me, but also with my autistic son. Bailey took the time to ask questions, engage in conversation, and made us both feel comfortable and respected throughout. It's rare to come across such genuine, thoughtful service, and it made a big difference to our visit. I would recommend Wickes Havant solely based on the excellent service Bailey provided. Thank you!

We've recently had our kitchen designed by John at Wickes Havant. He helped us out with his ideas and experience, he suggested multiple options to match our budget. John was always available to respond to our enquiries even when the delivery of the kitchen was a little delayed.
Also hats off to Jess from the customer service team, she helped us with re-delivering and treated our order as a matter of urgency
Thanks again

Wickes in Havant were amazing.
Madison was so kind and helpful. She went above and beyond the call of duty. I am so very grateful to her and the rest of the team.
Thank you so much.

Working through tile combinations when I needed a woman's opinion, queue Liz who not only gave me her honest opinion but also a lot of insight into grout colours and ultimately a better choice of product through her extensive knowledge and experience. Very happy customer 😊

Very happy with our new (mostly) Wickes kitchen. Becky from the Havant store was great to work with in helping us bring our rudimentary kitchen design to fruition. She was also really helpful in sorting out a refund when one of the 3m worktops turned out to be too short. Wickes were also very happy to replace things that were missing, although the one end panel that was damaged did take a while to arrive, especially after they initially sent the wrong colour! The kitchen fitter was pleasant and overall did a very good job. As our building work was completed earlier than planned, he came over to start things off a week before our scheduled install was due to begin, although this was mainly because his other job had been held up. The negative consequence of this was that he was then back and forth between the two jobs for over 3 weeks which was not ideal. Some days we'd see lots of progress and then nothing for a few days. Things that were not so good, and why this is a 4-star review, were the niggles between the store and the fitter when the worktop didn't fit, and having to return the worktops ourselves (which thankfully our builder helped us with). However we recognise that no project ever goes completely to plan and despite the delays the store did their best to help us get the kitchen we wanted. On the whole we had a positive experience and are very, very happy with the quality of the kitchen units and the look and finish of the kitchen that we're now enjoying every day!

Kevin at Wickes in Havant was a very helpful man, we had an issue regarding some tiles, he sorted everything out for us efficiently, we are now happy with our purchase.

Liz and Becky in the Havant store were excellent helping me with questions on paint choice and also kitchen design. Thank you to both for their time and interest.

Our original bathroom planner had moved stores so John Rogers took it over.He was efficient & helpful with a friendly manner.He spent time ensuring the items were suited to the en suite -even coming out to check our measurements.
When he realised that Wickes did not sell a non slip shower tray in the size we needed he found one from an online bathroom company...that's what I call really good service!
He also replied promptly to emails and was happy to spend time answering queries.
The delivery team were really good too and helped us with a really heavy item from our order that had arrived via a "Doorstep delivery" the day before so they offered to take it upstairs for us...again this is really good service!

Unfortunately we needed a replacement filler panel for under the sink.John contacted the relevant department & forwarded us a copy of the email.It turned up a day later free of charge....this made a hat trick of great customer service from John & the Wickes team!!

I’d give a nil rating if I could. After having two new bathrooms fitted and spending a considerable amount of money £20,000 to be exact. We are now left with a malfunctioning en-suite toilet, a shower tray that doesn’t drain, the shower niche that floods making it useless to store our shower gels and shampoo bottles in. Support from customer service is dilatory and incompetent so we are left calling out an independent plumber to sort matters out and stop the constant flow of water rushing through the toilet. As the Wickes fitter failed to fit accessible cut off points to all the sanitary ware we are now funding Portsmouth Water and Southern Water with a flow of water into their systems that we can’t cut off. We had a plumber from Wickes a couple of months back with instructions to replace the cistern, instead he played about with a screwdriver said it was fixed and left taking the replacement fitting away. That fix lasted a couple of weeks and hence now the toilet is unusable. Thank you Wickes for your lack of support. I can’t thank you enough.
YOUR REPLY WICKES IS A JOKE. WHAT ARE YOU AIMING TO DO ABOUT IT? OUR GOODS ARE STILL UNDER WARRANTY. ITS BEEN REPORTED TO YOUR CUSTOMER RELATIONS AND NOTHING HAS HAPPENED.

I would 110% recommend John Rogers to customers! John was extremely helpful, kind and supportive with resolving an issue I was experiencing with my kitchen doors.

Fab member of the Wickes team, thank you!

Absolutely fantastic thank you Maddi went above and beyond very helpful and courteous was a pleasure meeting her 🙂

Fantastic staff members! Very helpful and friendly. Liz went above and beyond to help me find my shed paint!