Wickes - Hayes Avis 

Worst experience i had. Tried returning some bits and bobs i bought a couple weeks ago and was refused a refund as apparently i damaged the items. Asked for the store manager and she was rude and useless and smelt of cigarettes. Had to travel to another wickes and got refunded there.
PLEASE FIX THE HAYES STORE MANAGMENT!!!

Excellent service from our kitchen design consultant, Mareena, based at the Hayes showroom, was a professional, informative and extremely helpful throughout. She listened to our needs, offered great advice and made the whole process straightforward and enjoyable. We were very happy with the service and would highly recommend them.

Update
Correct bag delivered today and we STILL have the incorrect bag blocking us from parking on our driveway!!?? Driver said he had NO manifest to collect the other one.😡
Wrong delivery Hayes branch.
Delivery received today (two jumbo bags). One incorrect. Delivers response 'contact store'. Stores resolution we'll collect & replace MONDAY?? Now I have a driveway I cannot use for four days (the correct bag has already been used) and a jumbo bag stopping me parking on my drive. No one will be home for collection/re-delivery so let's see if it's even done. Forget chat with them total waste of time.

Always great service from staff. guided me through my tile project and worked out what I needed. Very helpful staff.

Great customer service. Helped with paints and very knowledgeable staff member.

Wrong work tops size. That to wasn't delivered so i ended up buying from Selco and booking the installer one extra day (lost £630). One of the kitchen door and one cabinet arrived chipped. Do not recommend!

A great experience so far with Shahin, booked online to have a appointment, called ahead of time and got my details so he could plan and ensure the meeting goes efficiently, was met with him in person and the turnaround from what the vision was and producing it on the screen was fast. Even if we do not go ahead with the services provided the customer service that was given was very good.

I had a general enquiry and initially Shahen advised me. I liked his no pressure approach. We made an appointment for a home visit and measure up. Both my family and I were pleased with the manner and professionalism he displayed. He was courteous and shared his technical knowledge where we were obviously lacking. He offered good advise with practical suggestions. Part of our brief was that we had a limited budget. He worked hard to keep within our constraints and went further with limited discounts that made a difference. We visited the Hayes branch to further refine our kitchen. At the time the store was undergoing renovation and refurbishment. It chaotic and noisy, however, he managed well to accommodate us and keep us comfortable. We thank Wicks & Shahen , keep up the great work.

Mareena from Hayes Wickes was so helpful throughout the entire process. Helped us decide what it was that we wanted when we felt directionless and came to our property to do a proper measure-up for us. I was expecting the process to be stressful and time consuming but they made it so simple. Couldn’t have done it without her.

Great experience from start to finish. Mareena from the Hayes branch was excellent and even rectified some issues I had with ease. She designed the kitchen to maximise space and amended plans when I needed. Delivery was quick and very careful. Highly recommended

Very helpful and caring. She was amazing from the first contact to the end of the project. I was looking around before making a final decision to choose for the kitchen. Very good experience great customer care. I bought everything for my project in wickes

Got very good advise from Shahin to build our kitchen. Very helpful and thankyou for your help.

Helpful advice and flexibility made process of designing a new bathroom straightforward.

Great service from Ryan on Tuesday, helped me find everything I needed

I came in on Tuesday to purchase some lengths of Battons and external screws. The store didn’t have any trolleys which wasn’t great.

I spoke with Ryan the manager who explained unfortunately they only had 5/6 safe to use trolleys but we’re waiting for new ones.

This too wasn’t great, But wow was he amazing. He found all the items I came in to buy carried them all to the tills and again to my car.

It’s customer service like that which is why I will return to this store for my future projects. And hopefully there’s a trolley I can use.

Right from the very start Shahin was extremely helpful and explained everything to us including all the many options available. He then planned our kitchen perfectly. The fitters were amazing, especially Jack, who consulted with us all the way through to make sure we were happy. The result is we have the kitchen of our dreams. Definitely happy we chose Wickes. Highly recommended.

Easy ordering great product Callika mist wall/floor beautiful quality tiles. Great price, builder found them easy to work with Delivery was really good e mailed date of dispatch rang 10 minute before arriving helpful drive Great Service

Recently had a bathroom design appointment with a delightful lady called Mareena.

She was very professional an accommodating to my design and query needs.

We had our kitchen designed by Mareena at Wickes Hayes. She was professional and extremely helpful. She ensured we were completely satisfied with the layout and the types of cabinets used around the space we have. We are grateful to her expertise and dedication. Thank you Mareena !

I ordered 3 radiators online and popped to the Ealing store to pick them up.

When I got home, I noticed one was scratched. It looks like someone drag it across a concrete floor.

I was advised by online customer services to take it back to any store for an exchange.

Because of the traffic to Ealing, I decided to return it to the Hayes store.

I asked a worker at the counter if I could return the radiator here as it was damaged. She looked flustered and confused and said she needs to ask someone as it’s not her job and went off to serve another customer. Fair enough others were waiting too.

When she was free of other customers she pointed out to me again it’s not her job but someone is coming.

A man came and told her it’s fine to do a return which she relayed and pointed out she doesn’t know how to do it as it’s not her job.

Another fella popped along. He scanned the radiator and mumbled something then left.

I was waiting for about 5 minutes when the woman handed me a receipt for a refund.

Confused, I asked her am I supposed to wait for the man to come back with another radiator or do I just pick up another radiator.

She said just go pick one up. I asked if she could check the stock, in case the online system was wrong as in the morning it showed no stock. She said just go check and pointed in some direction and made a note of how it’s not her job as she works on the counter and to ask someone else.

I found what I needed, paid and left.

There was very little communication. Online CS had told me to have it exchanged yet at the store they refunded it without me knowing until I was handed a receipt and told to go buy another.

I get people who go to places like Wickes know how things work but I hadn’t been to one in years.

I definitely would not have expected to be told ‘it's not my job’ and ‘go ask someone else’.

I genuinely was shocked that this is the level of customer service at Wickes Hayes.

Just to add, today (15/08) I’ve found out that they didn’t refund me £70 for the radiator as is shown on the refund receipt they handed me but they deducted £10 for a ‘free item’ which Wickes CS and the store failed to tell me that needs to be returned as well even though I purchased the exact same radiator as replacement. I only found out when I contacted their CS who told me that £10 was deducted for the free item and I should have been told that and there is nothing they can do now but forward a complaint to the store. Ridiculous!