Wickes - Hayes Avis 

I bought 4 x 145l black storage boxes and they absolutely stink like a rat has died next to them. Waking up this morning the smell of death has stunk out my flat. Why would u send out products stinking like this. Not happy one bit and have to put up with the vile stench until they are picked up.

Staff and the managers were very unprofessional, speaks utterly nonsense. I had a problem of wrong parts delivered. No one is interested to resolve the issue. They say they have not delivered and not ready to talk to delivery team where the delivery came from. Totally nonsense, utterly un professional. I had to stop the work and still have to pay the builder just because of the error they made. I am at loss.

Shahin was super helpful and very generous with him time :)

Shahin Aziz was very helpful. Explained everything in detail. Came to the house and measured everything. Gave good ideas on areas we could have improved on. Made sure we took advantage of all the relevant offers. Didn't try to oversell, which we liked. The whole process was smooth. Thanks Shahin

The staff at the Hayes store are always friendly and helpful. The kitchen designer there - Shahin, was very patient and suggested things for my kitchen that I never considered. Taking his advice, I'm now delighted with my units, worktop and kitchen appliances. I bought my sink from somewhere else and Wickes was fine with that. I must say it does pay to buy a kitchen in the sale because I previously bought a kitchen (from Wickes) seventeen years ago and my new one in January. The cost of the kitchen 17 years ago was £300 more!

I received excellent customer service experience with shahin Aziz, as he was really knowledgeable and friendly. He has a great range of knowledge and will ensure you are satisfied with your goods.

I had a great customer service experience with shahin Aziz, 100% recommending him.

Shahin Aziz was very helpful and showed us the range of options we could have for our kitchen.

Hi all , the lady name Nelam who works on till is very appropriate she treats me very nice .
Thanks

Popped into my local branch of wickes for some decorating items and had the pleasure of being served by Ryan.
Top notch customer service and great interaction.
Give this man a raise

Shahin Aziz was very helpful and gave us all the answers to questions we had to ask, all in all very helpful

Dealt with Maryam kitchen planner at hayes branch. She is rude and doesn’t have good manners with customers. After few visits and discussion of whether I should go ahead with the kitchen planning or not, Maryam lost her professional service during the process and decided to not show availability therefore, I’ve suggested to plan my kitchen at a different Wickes branch and her response was to ask the other branch to do their own measurments! As they might not be able to read her measuments!!!

Will not recommend the hayes branch to anyone. Will get a kitchen from wren next to wicks hayes as they have provided an excellent service.

Popped into this Wickes store to get some more ideas for a kitchen redo.
Shahin - design consultant approached us asking if we needed any information.
He was very helpful and knowledgeable without being pushy. He gave sensible advice and useful information not only on design and price but time lines and what to expect leading up to and during the work being completed.
Thanks Shahin .

I like to say big thank you to staff Maryam. Her service was excellent from start to end the time I spent with her designing my bathroom and finalising everything. I chose Wickes purely because how Maryam provided service and her excellence mannerism! I loved it she made everything easy for me. Very good asset to Wickes. Thank you!

Maryam from the design team was absolutely fantastic! I called at the last minute to see if I could come in and order some individual kitchen parts without an appointment. She kindly shortened her break to assist me, and we completed the entire order in just 20 minutes. Her dedication and commitment to providing great service were truly impressive, and I highly recommend her to anyone!

Great selection of timber and tools

Staff are well informed on pricing and product knowledge.

I dropped into Wickes Hayes Branch to collect insulation. I saw that there was someone in the kitchen department. I approached Shahin the Kitchen designer to see if he could arrange an appointment the same day. He was able to squeeze me in at 1pm. I sent over the measurements and plan I had in mind and he had designed the kitchen just before I arrived. He talked me through everything I'm the appointment and offered me advice on how to save money when buying a kitchen. Although in the end I didn't purchase the kitchen from Wickes I just want to point out that Shahin provided excellent customer service and provided me with lots of Information.

Thank you