Wickes - Hemel Hempstead Avis 

Ian e is very helpful in the Hemel Hempstead store nothings to much !

I went in to the Hemel Hempstead store to buy 2 x20kg of levelling compound but I needed help to get them onto my trolley. A very helpful man called Ian arranged for someone to meet me in the aisle.
Findlay arrived and said he would be with me shortly just needed to put a safety barrier around the area where he was stocking shelves. As he did so I saw him check with another customer if he needed any of the products which he’d put the barrier in front of. He put the products I needed into my trolley and said he would put them in my boot I just needed to let the checkout team know.
He then looked across at the checkout and could see a queue so went over to serve a customer. Then he helped me again by putting the products in the car. What surprised me was the initiative he showed in helping customers. He went above and beyond.

Popped in in a rush needing some bits urgently but didn’t know where they were or the correct names to describe them but was able to find everything I needed thanks to Ian E. He was incredibly helpful and very friendly and made it far less stressful. Thanks Ian, has anyone ever mentioned that you look like a cross between George Clooney and Keith Chegwin? And I mean that in a good way.

Really helpful member of staff (Ian E) helped explain which products I needed and showed me where to find them. Going to measure up properly now (following his helpful advice!) to work out what I need to come back for.

Deepa was fantastic from day one right through to the end. She explained everything in detail and was understanding when we changed details. Finished product is fantastic, looks wonderful and is exactly what we wanted.

Ian & Kevin were both extremely helpful and nothing was too much trouble. They are a credit to the store.

Jamie kuehn was super helpful and lovely (Hemel Hempstead)

jamie kuehn was very kind and made no mess at all while mixing paint, the tin was spotless!

Great service from Finlay & Amelia in store. Really knowledgeable in helping advise on materials needed for my project and very customer focused even on a very busy Sunday. Nothing was too much trouble and a real credit to Wickes. Hemel store is always well stocked and prices seem competitive to other merchants I shop with.

Great experience at Wickes Hemel Hempstead, the staff are always friendly, helpful, and the store is well organised with a good range of quality products. I’ve noticed the MDF beaded panels usually go on offer a few times a year, but not yet this time — hopefully they’ll be included in an upcoming promotion.

I want to say thanks to the very polite young gentleman that served me last week. Kevin was very helpful and very patient. I asked him a lot of questions but Kevin was very thorough and made sure that I was happy with my purchases. I really did feel well looked after. I find a lot of shops these days have forgotten what customer service is, Kevin truly was exceptional and it is clear that he really takes pride in his work. I left the store with everything that I needed and a smile on my face after such a lovely interaction.

Ian (E) was able to explain to me exactly what I needed & how to apply it. Very polite, knowledgeable and even mixed the paint for me before serving me at the till. This man could do everything.

HI, Deepa Kukadia in the Kitchen design department was great.

I knew roughly what i needed and she was knowledgeable and quick in helping me decide what to buy.

Really good, fast and efficient service.

Very happy.

I visited Wickes in Apsley on Monday, the 22nd of September. I spoke to Kevin regarding some door catches and found him extremely helpful.

I also spoke to him about a water softener and whilst they do not sell water softeners in the store he directed me to the website and went through various water softeners with me and their advantages. I found Kevin to be a superb ambassador for Wickes polite professional and knowledgeable.i am now in the process of ordering.

Individuals such as this have great value to any retailer and on any future visit too Wicks, I would make a point of asking for door
Latimer building

We had a appt with Deepa & she helped us create a small utility room space. She was so knowledgeable, came up with great ideas, gave me great tips and was very knowledgeable. The time spent with Deepa felt easy & she was enthusiastic when answering any of my questions at the appt.

Quite a regular at this store. Never had any issues. Always great service. Kevin in particular is always super helpful.

Till member who served me and was meant to initially direct me to the items I was interested in looked not interested in helping me. Along with continuously being rude in behaviour.

Great experience at Wickes today . I got into some difficulties with a large purchase and everything was sorted out in an extremely efficient manner by a member of staff (Josh) . This gentleman new exactly how to deal with the circumstances and is a credit to Wickes . The delivery (by GOPHR) was also great and my items arrived in double quick time. Communications were also very good from Wickes and also the delivery service . Full marks to all concerned !

Katie was amazing help ! Very knowledgeable and helped me find the correct paint RAL no. to match my kitchen walls.

Would really recommended the Hemel Hempstead store

Kevin helped us find the external air vent that we needed for a very cheap price. Thank you!