Wickes - High WycombeAvis 

I Placed an order for supply only bathroom items after a helpful session with the designer at the High Wycombe store. After that it all wrong with deliveries. Apart from tje Wickes direct delivery which turned up at the correct address anything direct from their suppliers went all over the country except where it was supposed to go. Eventually one turned up at the invoice address (50 miles away which i had to re deliver myself), 2 others went on several occasions to a made up postcode and despite numerous long wait telephone calls, emails and form filling with both the store and customer services one of these never arrived at all and i had to order from a more reliable supplier. Dont trust anything wickes representitives tell you, they clearly cannot manage their supply chain and couriers.

So having provided the additional details requested by Wickes i have been told the shower tray is now out of stock and Wickes are not able to do anything until 18th August!
Also npt willing to refund the delivery charge despite not fulfilling delivery of the whole order, making me drive 50 miles, and costing me money to pay for abortive visits by trades. Shame i cant give less than one star, Wickes dont even deserve even that; please avoid if you want materials on time at the correct address.

Had a kitchen designed by Dimu. She was very open to incorporate our ideas and requirements. I wanted to fit the kitchen myself with the exception of the surface and this all worked out well. Very happy with the quality.

Our 26-year-old Bathroom had come to the end of its life and needed replacement. Wade at Wickes was incredibly helpful in designing and helping Jew which range of bathroom fittings to choose and how delayed out in a new modern design. We were appointed John as the fitter who was superb and paid attention to all the fine detail resulting in a perfect finished job that looks amazing. The shower was Roma and the large waterfall head and easy controls is the best shower I’ve been in. Although there were a few hiccups as with any big projects these were dealt with quickly and efficiently by the Which team and John. we have another Bathroom to do and will be arranging this with Wickes in due course.

Wade has been incredibly helpful on the two occassions we have used him and Wickes for our Kitchen & Utility room.

A consummate professional with great customer service, highly recommend!

The young male assistant at the High Wycombe branch that mixed me some paint this afternoon was most helpful and knowledgeable of the product. A rare quality these days. I will certainly return in the future.

I recently worked with Dimu Liyana at Wickes, High Wycombe for a kitchen design, and I cannot recommend her highly enough. I’ll be the first to admit that I am not an easy person to please; I have a very specific vision and high standards. Dimu was incredibly patient throughout the entire process, never making me feel rushed. What impressed me most was her adaptivity—she truly listened to my ideas and understood my vision perfectly, translating it into a functional design. If you want someone who actually cares about getting the details right, ask for Dimu.
Gabriela

Sarah is amazing and very talented at her job.
She transformed a currently small kitchen to a beautiful new kitchen with lots of cupboards and brilliant work top space.

I had a very low hopes for this small room to be transformed to this practical and beautiful space to enjoy cooking and baking.

Sarah is amazing well done
Thank you very much
Katerina karnatsou.

First impressions count.

First thing Wade said to me, was oh your early. In a very condescending tone. (10 mins)

Then went from bad to worse, with out discussing a budget he proceeded to tell me 3 times what I was looking at was expensive....!!

Wade was totally dismissive of all my requirements.

We basically sat in silence whilst he designed what he wanted.

I do not feel Wade would have spoken to a Man in the manner he spoke to me

We were delighted with the service we received from Wickes from when we placed the order with Dimu at the showroom, to the finished kitchen. She came up with a very good design which suited us well.
The fitters, Robert and Mirek could not have been better. They dealt skillfully with unexpected plumbing issues, they were thorough, considerate, and altogether excellent.
We would recommend Wickes to anyone considering a new kichen.

Great service and a great kitchen - Dimu from High Wycombe was very helpful and made the process super simple. It’s my third kitchen and bathroom from here and I wouldn’t go anywhere else.

We are very happy with our kitchen from Wickes. Dimu designed an amazing kitchen for us that suits our cottage perfectly. Her attention to detail and innovative ideas have given us a kitchen that is practical and stylish and adds a real wow to our home! The rounded edges and corners are a particularly good feature of the design as are the internal drawers in our tall cupboards. A big thank you to Dimu.

Big thank you to Nina @High Wycombe store for her professionalism and a 5-star customer service.

Thank you,

Very good service from helpful Nina at High Wycombe branch who found me some much needed floor glue. She was notably polite and helpful.

I wanted to take the time to single out for the highest praise, Nina, the staff member on the counter. She was instantly cheerful, helpful and efficient. Despite a large queue having formed she dealt with everyone quickly and courteously. Some people greeted her like old friends! She’s obviously and popular member of staff. I hope that Wickes management recognise what an asset Nina is. I went three times in one day and she was bright, cheerful and super efficient each time. Thanks Nina. Five stars.

Nina helped me so much. As a women coming into wickes I was unsure exactly what I needed and where to find it. Nina helped me the whole time and was refreshing to see a female friendly face! Thankyou!

Thank you to Sarah at High Wycombe who designed our kitchen. Very pleased with the results.

Sarah Malek the sales persOn was just extremely helpful with measuring, planning and designing my kitchen on a budget!

I ordered my Bathroom with Wickes, the plans were not great in respect couldn't see colour very well, that was not to much of issue. I was not allocated a installers for about 12 weeks from paying in full after i chased them, then when installers turned up at my house 4mnths after ordering nothing had arrived ( we thought installers brought it) so they chased no work started really for couple of days as nothing to do. Wickes fast tracked it and most arrived within 2 days, the rest a week. The toilet cistern was wrong size and they had to go get another which was also wrong size so had to wait days for new one. we had no shower, toilet or sink for three weeks and then toilet was fitted end fourth week. A door was delivered for cupboard wrong colour and out of the goodness of there heart we got that free, the new door arrive few weeks later which my husband fitted. on the installer arriving he said shower screen looks to small. I said that size designer put in i just chose the screen i liked, so he fitted it and when we had shower floor got soaked and on speaking to wickes i got told i chose that one, but as a good will they will give us bigger one, we are awaiting decision on if we have to pay installation, i would say that this is a design fault if she thought bigger then say no i think a bigger one would be better, it came in 4 sizes we had smallest and was told didnt come in different size after looking myself found it came in 4 sizes, this whole process has been stressful, husband works shift i work full time. I have a football crazy 12-year-old old so trying to shower for 4 weeks at other places was not fun. We went to service stations, and my daughter who her and her husband work shift and they have 2 children never again and I would not recommend it to anyone. my installer was amazing, considering they had to reschedule work, they didn't have everything they needed.
apart from screen, i do love my bathroom, colour everything , its just a shame the service spoilt the experience.
I have put in a complaint

Had good experience with wicks High Wycombe
Nina was really helpful