Wickes - High Wycombe Avis 

Been having major problems with my Wickes Trade Pro card as it was registered to another store & would not accept a password change as never received the text, however Nina came to rescue & sorted it all out, what a star!! Nina is an asset to Wickes, it’s a pity all your staff are not the same

Nina was very helpful when returning a few items I ordered online. She dealt with my query efficiently and politely as returning items ordered online is a bit more complicated. Thank you.

Very pleasant informative meeting

Disappointed with Product Quality and Customer Service

I’m deeply disappointed with my experience purchasing luxury vinyl flooring from Wickes.

I bought the product in 2021, trusting Wickes’ reputation and the advice I received in-store at the time. Unfortunately, the flooring has not lived up to expectations — it has developed faults which I believe point to quality or installation-related issues, despite being within what I consider a reasonable lifespan for such a product.

When I raised my concerns with Wickes, I was met with a lack of accountability. I was told the store had no records of the advice I was given, and the company dismissed my complaint outright based on the product being a few years old — with no apparent consideration for the nature of the fault or the expected durability.

Despite escalating the matter to senior management, including the Chief Executive’s office, I received a generic and unhelpful response. I was informed that the decision was final, with no opportunity for further escalation within Wickes.

The only advice offered was to go to The Furniture & Home Improvement Ombudsman — which I now intend to do — but I find it disappointing that a well-known retailer like Wickes refuses to take responsibility or offer a meaningful resolution without external pressure.

This experience has completely shaken my confidence in the Wickes brand, both in terms of product quality and customer care. I would strongly advise anyone considering flooring from Wickes to proceed with caution, and to be prepared for very limited support if things go wrong

This review was removed as Wickes responded apparently. However, I do not see any private message. Reply to Wickes (Trustpilot):
Thank you for your comment, but I have not received any private message from Wickes, despite your claim. If you truly wish to resolve this issue, please reach out to me via email or provide a direct point of contact.

This public message seems more like an attempt to manage your online reputation than to resolve the actual problem.

Wickes Community programme has been super generous in supporting our Amersham Hospital Gardens Project which is rejuvenating the outdoor spaces at Amersham hospital so staff, patients and visitors can rest and recharge in nature. Many thanks to all the Wickes team and the community manager at HW 💚

We chose Wickes products to refit our en suite shower room. We decided to use our own fitter as this reduced the cost slightly. Dimu Liyana, Wickes’ design consultant was extremely helpful putting our ideas into practice and adding suggestions of her own. She came to our house to check measurements and answered our questions fully. The product was delivered on time albeit in a number of separate deliveries. The only item fault was that the toilet supplied leaked from the bowl and this was not evident until fitted. Wickes could not supply a speedy replacement so we had to use an alternative supplier who could deliver next day. However, Dimu arranged a timely refund for the cost although we had to bear the additional expense of fitting the replacement toilet.
Overall we were very pleased with the finished job.

Nina was very kind and helpful today. Thank you

Nina is great bring a nice smile

Carla makes every visit easy, friendly. She is very knowledgeable and professional which reminds us of how customer service use to be. We will be back again and again.

Wickes have been so supportive of our Nursery school, going out of their way to help us. Xocoa McGee, their community champion, has been kind, helpful and as a school, struggling to provide the very best for our youngest children, we really appreciate this! Thank you for helping us make our children’s learning experiences even richer. 😊

Prompt & polite service at the till from Jasper

I recently worked with Wickes on a project for my house in Marlow to remove and fit a new bathroom, kitchen, and cloakroom on a tight schedule. Their design consultant, Dimu, was instrumental in this process, quickly finding a skilled and hardworking fitter.
The project was completed to a high standard, and I was able to move into my property with everything beautifully finished. I'm grateful for their efficiency, which turned a potentially stressful timeline into a smooth experience.
Wickes exceeded my expectations, and I highly recommend them.

We purchased our new bathroom from Wickes Wycombe store. We dealt with a designer named Dimu, who was very helpful until things went wrong. The start date was a week late and deliveries were unpredictable. In a nut shell Dimu did not want to know when, the fitter did a runner, leaving two flooded flats below us, a toilet that constantly blocks, shower screen leaking, paint work and tiling unfinished, shower glass restraining bracket still in its box, no access to drainage system, you name it. We are now four months, plus since complaints began and still no help. We are dealing with Ash Alam who doesn`t seem in the slightest bit interested. We really dont know what to do.

Had issue with missing stock. Carla at the Wycombe store was excellent sorting out the problem and arranging a replacement - so I had the items I required on the same day!

Excellent customer service at Wickes.
Not only do they sell the lowest VOC paints on the market, which are their own brand, maybe missing a trick not advertising it as that (Holistic Interior Design background) This is a huge USP for allergy sufferers and sensitive people and children, asthma etc…No horrible smells & fumes of paint and headaches. The customer Service was fantastic.
Shout out to Muhsin and Carla, both exceptionally helpful, knowledgeable and genuinely interested in helping. Well done, great two members of Wickes Team. Love you paints, I’ll be painting my whole house with them!

Great experience of working with Sarah to design our new bathroom, she was very informative and listened to our ideas and was happy to go through the changes in design. Great service.

Great service from Jasper today , although it was very busy he was extremely helpful and calm which made my hectic day feel more relaxed. Will be visiting again.

I was served by a lovely lady named Carla. She was very helpful and greeted me with a nice smile. What a lovely experience. She had excellent customer service, such a polite, kind and helpful lady.

On a recent visit to wicked high Wycombe ion entry I asked where treated wood was, the member of staff just pointed, not impressed on wondering around the store I came across 4 members of male staff having a chat , I waited until one of them asked if he could help,, he then asked a younger member of the team to assist me , this staff member obviously was not happy to be asked to help me and was verbally very rude, I told him I would be speaking to the manager he said he didn’t care, I then asked at checkout who the manager was so I could inform them of the rude staff member , it beggars belief the manager was the initial person I had asked for assistance, no surprise staff are rude when the manageress has such a poor attitude, however on past visits I have been impressed with staff in particular Carla who I have to say has always been an exemplary member of the team, it’s sad when those in managerial positions are outshined by other staff.