Wickes - Leicester Thurmaston Avis 

Visited Wickes Thurmaston this week to place an order for delivery, was served by a young man called Kieran. What a polite individual he was, placed my order with ease. The delivery followed the same theme, delivered by a gentleman called Martin, very polite and professional, goods delivered on time and in full, good efficient service.

Went to look at kitchens at the Thurmaston store the advisor was very good at helping us find our kitchen and had no problem, we however also bought a few things and we wanted some plant pots so i went to the customer service desk and smiled and said 'hi' to the girl at the desk and there was no smile and no hello from her she pointed to the pots and shook her head when I asked if they had anymore. I found her rude she needs to be trained on how to serve customers even though she was a supervisor Luvleen Kaur she should know better.

"We had a fantastic experience at Wickes, thanks to Adam Wells. Designing our kitchen felt overwhelming, but Adam’s expertise and creativity made all the difference. He took the time to understand our needs and crafted a design that suited us perfectly. His knowledge, patience, and attention to detail left us feeling confident and excited about our new kitchen. We walked away as very happy customers—thank you, Adam!

The warranty process is one of the worst experiences I’ve ever been through.

If you’re thinking about getting a full bathroom fitted by Wickes, I would think twice.

My mother in law bought a full bathroom from Wickes and when it came to designing, buying and getting the bathroom fitted, everything was spot on. The sales team at the Leicester store were great. Wickes use independent local contractors to fit the bathrooms who were also great every step of the way.

Then about 18 months after installation, the toilet button failed and it was installed behind tiles with no access point. This is the moment we realised there was a design fault.

Just to get this button fixed, it’s taken us over 8 months of constant back and forth with customer services to get this approved while not having a functioning toilet. We raised the complaint while we had warranty but it took so long to get responses and approvals, the warranty expired and then they tried to play the game of ‘we have no warranty now so we will have to pay for the work. No chance.

We managed to get hold of Andrew Cassidy, who is the Aftersales Field Manager for the local area who pushed it through for us, result, or so we thought. It took a further 4 months of back and forth to get the job booked in. Andrew never answered calls or text, never responds to the contractors. But we kept pushing and pushing and eventually we got there.

As you can imagine, there is more to the story but this is an overview to keep it short as possible, and to warn people to think twice about having any full installations through Wickes. Never again would I use them.

Independent installers in the future.

After the excellent kitchen fit I was hoping to give a better review…. However, I’m now without a bathroom due to FIVE delivery failures. Despite giving more than adequate instructions we were apparently ‘not in’ to accept on 3 occasions. Well I AM here - I’ve got a broken knee so pretty housebound!
First lot of kit was damaged on arrival, the second also but the wrong things to boot.
Customer care ( term used loosely) pretty rude and the designer totally uninterested.
Appalling

Richard was incredibly helpful to me, helped me to fit attachments to a new hose I bought for my new pressure washer and explained how to use it and connect everything properly. Thank you Richard for your outstanding customer service, I really appreciate it!

I’d definitely return to this store. I found the staff to be very helpful, resulting in me finding everything needed for my project. The store was well organised & tidy.

We contacted Wickes for a quote for a new kitchen. Adam visited our house to measure up and discuss the plans. We immediately had a good feeling with Adam. He understood exactly what we wanted. He wasn't pushy, understood we had a budget to work with and he turned our ideas into a proper plan.
Again when visiting Wickes to finalise plans and select worktops, appliances ,add-ons etc it was very relaxed and it always felt like he had our best interests in mind. Thanks again. We can't wait for our new kitchen to become a reality.

Very impressed with the service we were given. Adam Wells was very helpful and professional. There was no sales pressure. He made us feel relaxed and confident with our choice of kitchen units and appliances. Will recommend to family and friends.

Visited this store today, very tidy and staff friendly and helpful

Great customer service. Staff always on hand to help and offer advise. Great to have a local DIY store that offers everything you need and always served with a smile.

Just ordered our new kitchen, having decided on Wickes after Adam Wells visited house for preliminary measure up and followed with interview in store to finalise choices. A very professional, well informed man, personable and very helpful with no rush to make final choices on doors etc. if the rest of our kitchen fitting goes as smoothly we shall be very pleased.

Great team! Richard is always very helpful. 😊

Richard is always dead helpful & friendly.

Our design specialist Adam Wells was great from the start. He came to our house and was very pleasant, helpful and informative. This continued with our in store visit, giving helpful feedback and alternatives to our bathroom design. He made us both feel welcome and heard throughout, but never pushed us to make a decision we weren’t comfortable with. Adam is a credit to the company for sure.

Great customer service. Friendly and approachable staff who were happy to help. Highly recommend ⭐️⭐️⭐️⭐️⭐️

Wickes, Thurmaston
Really good customer service, went above and beyond to help me choose the right product for my bathroom.

Visited the Wickes Thurmaston store today to start looking at Kitchens, as I am looking to buy a new kitchen. I must say the team within the Kitchen department were very helpful. They gave me all the information I needed and more.

Really Pleasant experience shopping when visiting wickes thurmaston. The staff are friendly and always willing to help and give their advice for any questions asked.

we had a design appointment booked in with Adam who was amazing. we wanted a new kitchen but didn't know about layout or costs as it was our first time ever doing something new in the kitchen. we had a home measure which we talked about these things. the designs were sent over within a good time frame of 2-3 days and they were exactly what we wanted! it was all our ideas brought together. we then booked an instore appointment in which we just chose the appliances and worktop and went through costs and finance. Adams knowledge really reassured us and we bought our dream kitchen which will be very practical. The process was really quick and very stress free which I was not expecting but I'm glad I chose to go through with it. We have already set our delivery date and are excited to see it all done!