Wickes - Peterborough Avis 

173
•
TrustScore 4.5 sur 5

4,7

Forty Acre Road, Peterborough Cambridgeshire, PE1 5PS, GB

•

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Very good experience, bought some kitchen cupboards and the whole process was simple, Andrea was also very helpful and friendly. Would recommend this store, also much cheaper than the alternative DIY... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Came in to order kitchen tiles and flooring for our kitchen ( which is being designed and installed by Wickes). Both Sarah and Sally were extremely helpful in ensuring we got the right amount of tiles... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I always buy my compost for summer bedding plants and later in the year for winter pansies from Wickes in Peterborough. It isn’t just the price thats attractive, but whenever I’ve used click and colle... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

Once the order had been placed and paid for, the communication from the in store design team was very poor. Emails and phone calls were left unanswered, we had to chase on more than one occasion for s... Voir plus

L'entreprise a répondu


À propos de l'entreprise

  1. Quincaillerie
  2. aussi dans
  3. Magasin d'articles de salle de bains
  4. Magasin de matériel de cuisine
  5. Société d'énergie solaire

À propos de Wickes - Peterborough

Écrit par l'entreprise

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


Coordonnées de contact

  • Forty Acre Road, Peterborough, Cambridgeshire, PE1 5PS, Royaume-Uni

  • +441733342937

4,7

Excellent

TrustScore 4.5 sur 5

173 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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4,7

Tous les avis

(173)

14 688 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Nice staff

Hi
In received very good service from staff name Andrea . She was very kind

14 octobre 2025
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Réponse de Wickes - Peterborough

Hi There,

We're thrilled to hear that you received very good customer service from Andrea. We appreciate your kind words. Thank you for your feedback.

-Ellysse

Noté 5 sur 5 étoiles

Pamela on the checkout desk was very…

Pamela on the checkout desk was very helpful arranging delivery and checking I had completed all the info for the app .
5 Gold Stars 👍👍

13 octobre 2025
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Réponse de Wickes - Peterborough

Hi KC,

We're thrilled to hear that Pamela was very helpful arranging your delivery and checking the information on the app. We appreciate you taking the time to leave a review.

-Ellysse

Noté 5 sur 5 étoiles

Expectional service

Wanted to give a shout out to Josh at Peterborough. So helpful and friendly. Really went the extra mile. Thank you

11 octobre 2025
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Réponse de Wickes - Peterborough

We're so happy to hear that you had such a positive experience! We appreciate you taking the time to recognize the team member's helpfulness and friendliness.
- PP

Noté 5 sur 5 étoiles

Sally and Paul were extremely helpful…

Sally and Paul were extremely helpful and couldn’t fault them at all. A massive compliment to Wickes Peterborough

11 octobre 2025
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Réponse de Wickes - Peterborough

We're happy to hear that you found the team at Wickes Peterborough so helpful. We appreciate you taking the time to compliment their service!
- PP

Noté 5 sur 5 étoiles

Great customer service

I ordered a click and collect and arrived near closing time. Pav was very helpful when I decided to cancel my click and collect order to purchase other items in store, nothing was too much bother for hiim. He even took his time to set me up a trade account. Quick and easy, thank you Pav.

3 octobre 2025
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Réponse de Wickes - Peterborough

Hey John, thanks for your five-star review, and I'm delighted that Pav was very helpful throughout your click and collect experience in our Peterborough store! - Dylan

Noté 5 sur 5 étoiles

Needed some advice and help

Needed some advice and help. Dan was very knowledgeable and very considerate as my husband is partially deaf. Dan helped us with everything we needed. An absolute credit to Wickes Peterborough. Will definitely ask for him in the future. Great guy. Certainly deserves some recognition.

28 septembre 2025
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Réponse de Wickes - Peterborough

Hi, Mrs P & W Pedley. Thank you for taking the time to share your review with us. We are really pleased to see that, Dan, at our Wickes store in Peterborough was knowledgeable and considerate during your visit. Thank you again for your kind feedback. - Scott H

Noté 5 sur 5 étoiles

Colin and Sarah were very helpful

Very happy with my experience in store today. Colin and Sarah were both very helpful. Offering help and providing information about services and offers that will be very useful with my current and upcoming projects.

18 septembre 2025
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Réponse de Wickes - Peterborough

Hi, April. Thank you for taking the time to share your review with us. I'm really happy to see that Both Colin and Sarah were helpful and provided great customer service. Thank you again for your valuable feedback. - Scott H

Noté 5 sur 5 étoiles

Excellent service Peterborough

Just been into the Peterborough store for tiles. I’m an amputee and knew I would struggle with the tiles needed. There was a young man going through some paint and it looked like he was in the middle of something. I approach and asked him if once he was finished could he help me with some tiles. He jumped up and said he would help me straight away. He checked what I needed and loaded my trolley for me, he asked if he could help me to my car with them and he waited with me while I paid. Nothing was too much to ask and he loaded my car for me. Thank you Josh, you’re a credit to the store!

8 septembre 2025
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Réponse de Wickes - Peterborough

Hi Rebecca,

We're happy to hear that you had such a positive experience in our store. We appreciate you sharing your feedback about the assistance you received. It's wonderful to know that Josh went above and beyond to support you with your tile selection and loading.

-Ellysse

Noté 5 sur 5 étoiles

Sarah at the Peterborough store treated…

Sarah at the Peterborough store treated my refund very fairly and with humour

4 septembre 2025
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Réponse de Wickes - Peterborough

Hi Nick, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Sarah in our store and that they provided you with useful advice. -AH

Noté 5 sur 5 étoiles

Beth at Wickes Peterborough

Beth at Wickes Peterborough has helped us with the design of our Kitchen. She has been patient, kind and very professional. Thank you so much Beth, we appreciate your help.

2 septembre 2025
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Réponse de Wickes - Peterborough

We're so happy to hear that you had a positive experience with our kitchen design service. We appreciate you acknowledging the patience, kindness, and professionalism you received from Beth. Thanks for your feedback! -AK

Noté 5 sur 5 étoiles

Thank you

I come to the bowling centre with the special needs group, it's really important that they have a clean, fresh and inviting environment, which you have provided thank you

2 septembre 2025
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Réponse de Wickes - Peterborough

Hey Candice, thanks for your five-star feedback, and I'm glad you enjoyed the service in our Peterborough store! - Dylan

Noté 1 sur 5 étoiles

Designer not liking the colours!

Waited for an email to confirm an appointment and be able to send some pictures what I would like as she has promised to email after home measurements. Very disappointed after second meeting in store, the quote we got was the most expensive items added to the order, never asked my budget and that wasn't included even tiles. When asked about tiles and brighter colours been told that she doesn't like bright colours and get overwhelmed. Why then doing designer stuff at all.

27 août 2025
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Réponse de Wickes - Peterborough

We appreciate you sharing your experience. We're sorry the quote didn't meet your expectations and that your preferences weren't considered. We'll review this to improve our service.
- PP

Noté 5 sur 5 étoiles

The staff are very helpful and have…

The staff are very helpful and have time to assist especially Steve L who explained and organised my Wickes pro application that is a good discount for my business

6 août 2025
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Réponse de Wickes - Peterborough

Hi Karen,

We're happy to hear that our staff were helpful and took the time to assist you with your application. We appreciate your positive feedback!

-Ellysse

Noté 5 sur 5 étoiles

Great people

I got a kitchen from Cat at Wicks, she was friendly, knowledgable and knew her craft well.

22 mai 2025
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Réponse de Wickes - Peterborough

We're happy to hear that you had a positive experience and that you found Cat helpful and knowledgeable. Thanks for your feedback. -AK

Noté 5 sur 5 étoiles

Pamela who works at the Peterborough…

Pamela who works at the Peterborough branch. Went out of here way to help me upload the wickes app and to complete an order from another depot.
Great service.

11 août 2025
Avis spontané
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Réponse de Wickes - Peterborough

Hi Christopher, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Pamela in our store and that they provided you with useful advice. -AH

Noté 5 sur 5 étoiles

Great service

I enquired about a product via a telephone call and spoke to a staff member called Colin. He was helpful and gave me the information I needed. I then went to my local Wickes store and needed help getting the large storage boxes that I needed to the till and to my car. It was the same Colin! He was super helpful and a credit to the store, so polite. From my experiences I would recommend Wickes (Peterborough)

9 juillet 2025
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Réponse de Wickes - Peterborough

Hi, Anne. Thank you for taking the time to share your review with us. I'm really pleased to see that, Colin, at our Wickes store in Peterborough was helpful and friendly both during your call and visit to the store. Thank you again for your kind feedback. - Scott H

Noté 5 sur 5 étoiles

From the start of the process

From the start of the process, the Wickes design team made it easy to find the best solutions and best kitchen for our needs. From the initial home visit to the design and PC examples before we decided on the final designs and costs at the Wickes Peterborough Store with the designer, Catherine Wheatley. Catherine was able to identify just what we needed with the space we had available and it has transformed the kitchen and utility spaces. Thereafter the chosen installers were professional throughout. Knowing what was involved even when small issues arose. Wickes and the installers are very much recommended.

28 juillet 2025
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Réponse de Wickes - Peterborough

Hey Steve, thanks for your positive feedback and I'm delighted that Catherine was super helpful throughout your kitchen design, enjoy your new space! - Dylan

Noté 5 sur 5 étoiles

Colin was great and went the extra mile…

Colin was great and went the extra mile to get what I was looking for at the Peterborough store. Very friendly and knowledgeable.

23 juillet 2025
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Réponse de Wickes - Peterborough

We're happy to hear that you had such a positive experience! We appreciate you mentioning how friendly and helpful Colin was and that he went the extra mile to find what you were looking for. Thanks for your feedback. -AK

Noté 1 sur 5 étoiles

We inquired about a replacement of our…

We inquired about a replacement of our existing cloakroom. The “designer” who showed up was extremely dismissive but went ahead and did some cursory measurements. He quoted c£600 for the figments. He then said the cost of installation would be around £5,000 but he would go back to the store and do a more accurate estimate . It was obvious he thought our project was beneath him. Needless to say 2 months later we have not heard from him .

To put this in perspective our normal plumber has just completed the job and in addition installed a heated towel rail and done a boiler service. In total including providing the new fitments his bill was £960. Less than a fifth of Wickes’ installation quote!

18 mai 2025
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Réponse de Wickes - Peterborough

We appreciate your feedback and are sorry to hear about the dismissive service and the installation quote you received. As there has been no further follow up We'll investigate this to ensure our service meets expectations. Thank you for bringing this to our attention.
- PP

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