Wickes - Ruislip Avis 

I went in to Wickes Ruislip as i needed items for my home renovation i.e Flooring, Tiles & Building Materials. I had asked for assistance when a member of staff was walking past and i shouted for help, turns out this was one of the Operation Managers - Pranil.
I cannot remember the last time i had received such help & advice from shopping anywhere else, (normally everyone tends to avoid customers) his customer service is second to none specially with the Knowledge & skills which i later came across. He explained everything in such detail. I was overly impressed with his professionalism.

Good advice and support from Jay at Ruislip branch on two of my trips
His ready to help when customers are stuck is really appreciated

Was so pleased to have Michal Asid as my Design Consultant. He was so polite, listened to what I wanted, suggested some alternatives which I totally agreed with, so much better. Than̈k you Michal.

I would like to express my sincere appreciation for the excellent service I received during a recent visit to the Wickes store in Ruislip. As someone who frequently works on building and renovation projects, I’ve dealt with many suppliers—but the professionalism and attentiveness I experienced here really stood out.
A special thanks goes to Mikel from the design department, who was incredibly helpful, knowledgeable, and genuinely invested in offering the right advice. His recommendations were practical and spot-on, and he made me feel completely supported throughout. It’s rare to come across such dedicated service.

This experience has genuinely made me reconsider where I shop for materials—Wickes will now be a serious alternative to B&Q and Howdens for my future projects. Huge thanks again to Mikel, Ruislip.

Great communication and valuable advice
We had a pleasure to deal with Michael who went through design and advice valuable to set up the right realistic and functional/adapted kitchen for us.
Many thanks and wishing all the best

Our new bathroom was put in November 2024.
1) The shower door was fixed to the bath and therefore cannot be opened. We had clearly asked for a shower door that opened.
a) This means that we have to climb past the panel to get in. At the age of almost 60 this is difficult for me to do.
b) The bath taps are only in reach to turn on/off by standing in the bath. Therefore if the water poured is too hot, then we have to wade through potentially scolding water to switch the taps off.
2) The colour of the shower fitting was wrong and so did not match the bath taps.
3) The shower will only work if it is initially run on the full cold setting for a while. Due to the incorrect shower door, one has to initially stand in a cold running shower.
4) Last month Wickes sent a new shower door and someone to fix it. This would have been great except that the person who came to fix the shower door stated that this new shower door was again a fixed one and so he could not fit it to make it open. Wickes have so far stated that the person that they sent was wrong and it is a shower door that opens.
It is now the end of April 2025 and despite our constant asking, none of the above problems have been fixed.
In my view this level of incompetence and delay is completely unacceptable.

Have had a mixed bag of experience while getting a bespoke kitchen designed and delivered. On the one hand, Waeil and Anne from the Ruislip Wickes were both absolutely fantastic. Super helpful, friendly, personable, and a merit to the company. On the flip side, when our delivery arrived components were missing/incorrect and the customer service number was unwilling to provide assistance - first telling us there's no way the automated/scanned system could be incorrect, then telling us that in store purchases could only be resolved in store. In honesty I don't think we'd bother with Wickes again, it's a shame such great customer facing staff are let down by the behind the scenes support staff.

Our Design Consultant, Michael Asid, was really helpful and flexible. He clearly understood what we are trying to achieve. He made many useful suggestions.

We found the consultant extremely helpful every step of the way. She was good at communicating in a timely and professional manner. Her advice was very useful. We now have a show room of a kitchen. The only negative was that, they delivered a couple incorrect items to those ordered. However, this was rectified quickly. Thank you Wickes.

Rushing in Wickes Ruislip was just great. Nothing seemed too much trouble as she helped me pick up my son's order. A real credit to Wickes. Congratulations. This is real customer service. :)

I bought a couple of doors, skirting and architrave at wickes in Ruislip. I was served by a lovely lady called Shahida, who went above and beyond to assist me. She was very friendly, helpful, guided me with any questions I answered them to the best as she could, thank you Shahida!

Store was well organised and stocked
My server Shahida was very helpful and was able to answer my queries
She did it all with a smile

We had an amazing experience from start to finish waeil was a great design consultant

The manager of the store went above and beyond to help us

We came to Wickes at Ruislip for doors and other small items the manager Shailesh was a great help not only in his professionalism and courtesy but he knew how to help us with decision-making on our choices
A great help
Steve/Carol

Shahida always happy and smiling, very knowledgeable about the products in store seems to do more than one thing at a time to keep the store functioning and the queue moving

Dave was excelent today, helping me. V pacient and knowlageble. Thanks Dave

I go to wickes about 2/3 times a week, The staff at Ruislip are very helpful. Especially Shahidy who always smiles and goes out of her way to help you .

It was a pleasure to be served today at my local Wickes in Ruislip by Shahida. Very helpful with my questions and so nice to see great customer service with a smile, makes all the difference.

Shahida was very helpful with my order enquiry providing full information in a friendly and professional manner. Thank you.

Rukhi is always polite, friendly and helpful