Wickes - Ruislip Avis 

I am a novice to DIY stores and was a bit nervous about making sure I purchased what I needed. Shahida helped me navigate the store and made sure I picked up the right products and understood what it was I was buying. She also served me at the tills and made the experience for a nervous shopper enjoyable. Thank you Shahida, your time and patience are very much appreciated.

Great assistance and advice from Dave.very impressed with his knowledge.

Excellent customer service from Ruiehi.
Thank you

I purchased an induction hob from Shailesh at Wickes in Ruislip. Although the hob delivered was not the right one, Shailesh was absolutely amazing at sorting out the problem and getting the right one delivered on time for me as I was going on holiday.
I thank the store dearly and in particular the service I received from Shailesh.

Will definitely shop at Ruislip again

😀

I was served by a welcoming Shahida who provided guidance on where to obtain the materials I required. I was then served by Shahida to pay for the items and had further questions on other materials. Shahida was patient, professional and provided advice which was very useful. Thank you for your lovely customer service.

Where do I start…

The consultation cannot be faulted. The sales person took us through the options and we selected the bathroom and toilet and was very happy.

From the moment the installation began (1 week late) we had issues; here is a run down

1. The installer smashed through 2 walls that needed to be replastered and painted. I paid for this myself

2. The electrics were not done correctly and was reportedly dangerous. My electrician is giving this to me in writing

3. One day after the toilet was installed it began to leak

4. Some of the tiling work is poor quality

5. The toilet plumbing is twisted and I do not know how long it will last

6. The sealant came away from the bath and I am worried that water is seeping in to the house

7. Unbeknown to me the installer urinated in to multiple bottles and threw them in the skip. The skip was not picked up due to sanitary reasons as one of the bottles opened up and was on my drive for a week before Wickes got someone to collect it

8. Wickes told the finance company I had approved the work when I didn’t!! BE CAREFUL! When this happens you have no ability to stop your finance beginning.

9. I wrote a clear 4 page complaint outlining all of this, and have not received a response despite numerous requests to do so.

10. Wickes wanted to send the SAME Installer back to redo the work but I asked for another installer and they have not provided one

11. They said that they would provide compensation and did not

12. As of January 2025 (Install was November 2024), Wickes has taken little interest in my letter or the outstanding work

13. The so called Customer Experience Centre said they have passed me on to the complaints department and they would call me within 1 day. That was over 1 week ago.

What can my advice be? Do not expect to be treated any better by paying more to Wickes. Do not expect to receive a better service because you get the product and installation from Wickes. I was phoned every day about whether the work was done well - UNTIL they claimed I agreed the installation works. Then they stopped working on a resolution.

I will need to determine my next step as I will not let this rest, but wanted to warn anyone who is considering buying a Wickes bathroom to think about whether you will be getting the value you think you will get.

It’s a shame I cannot send a copy of the letter I wrote, which includes detailed information and photos of the poor work, but if you would like it, please send me a message using my name via linkedin and I will be happy to provide the evidence before you make your decision. If, like me, you are spending hard earned money, it’s worth you seeing what you might experience.

Shahida was a very nice girl and very helpful

Shahida was a very kind and generous to the customers she had better service than different employees

Shahida was super super helpful and was so professional. She knew what the customers needed and wanted.

Shahida was very helpful and considerate for the customer including me. She was always happy to help with a smile.

Great store, well stocked & tidy. Good customer service from Rukhi & Harry on my visit. Staff at this branch are helpful & friendly. Store is much improved recently.

Did another Click and Collect yesterday 14/01/25, Items were picked Immediately and ready to collected far quicker than I've experienced In the past. Walked straight Into Ruislip Branch and was greeted with the happy face of Shahida whom I know Is part of the furniture and has been for a long time. Shahida located my items but they were damaged so she took me straight to the rack and let me choose for myself. Excellent service and approach far different to a lot of other retailers.💯

Rukhi who helped me was incredible
You need more people like her in your company

Great store, and very helpful staff, especially Rukhi who is always ready to help me find the bits I can't

Ruislip wickes branch staff are very helpful especially Shahida. She has great product knowledge and where everything is in the store
She always provides great customer service. Keep it ip Shahida. Few other staff like Ruki also quite good. Such Staff is one reason we visit this wickes store. Thank you for your help. Sangeeta & Kieran

Came in to.look at ceramic floor tiles, found some we liked and Shahida dealt extremely professionally and friendly with sorting the order for later delivery. Enrolled us in Tradepro and also seemed to be running front of house with another cashier.
A very good and successful visit.

Shahida was very helpful to get me right goods
Thank you

This company is very helpful all staff is very helpful

I moved to Ruislip & Harrow year ago and need a lot of DIY materials!

Wickes was the nearest one and provided the most items I need. Price won’t be the best but if you have a trade account, it provided a good deal.

Spent over a year and built a good friendly with the staff, especially Handsome Harry & Pretty Rukhi. They both look after me well and loading a lot of good stuff for me to pick and collect.

I recommended this is a place to shop for DIY, with lot of options.

Massive thank you to Mario for his excellent customer service helping me carry things in from my car and being an all round helpful guy!