Wickes - Sheffield Crystal Peaks Avis 

Katie was super helpful when mixing some paint. Thank you so much!

**Disappointing Customer Service – £1,094 Order Arrived with Scratched Doors**

We ordered sliding wardrobe doors from Wickes

Sliding Wardrobes at a cost of £1,094. Unfortunately, two of the doors arrived scratched, which was extremely disappointing considering the amount of money we had spent.

We contacted the company hoping they would offer a reasonable discount to compensate us for the damage and inconvenience. However, they refused and offered to replace the damaged doors instead.

Whilst we appreciate the offer of replacement doors, this does not resolve the problem for us. We have already paid to have the wardrobes fitted, and removing the doors and refitting the replacements will involve additional inconvenience, time and potentially further expense.

As customers aged 65, we do not feel it is unreasonable to expect the company to arrange for the damaged doors to be removed and the replacement doors fitted, rather than leaving us to deal with the consequences of a problem that was not our fault.

We paid £1,094 for a product that we expected to arrive in perfect condition. We should not have to face additional costs or the hassle of arranging further fitting because two doors arrived scratched.

Sadly, our experience has left us disappointed with the customer service we have received. We believe a company should take responsibility for ensuring that faulty or damaged goods are put right properly, without placing the burden on the customer.

We hope Wickes will reconsider their position and offer a fair and practical solution. Based on our experience so far, we cannot recommend the service we have received.

Great experience designing my bathroom with Lewis! All come together perfectly! Thanks so much Lewis for all your help! Before and after!

I lost my wallet in store and a lady called Helen found it and kept it safe ever thing was in my wallet and the lady wouldn’t take any money to thank her . Helen was so nice and carnt thank her Enough thank you helen

From the start of planning to the end of my new kitchen with Hannah Yates she is so pleasant and very helpful giving me great ideas when I wasn't sure about size/ colour match
Any problems she dealt with them promptly my kitchen looks great
Thank you Hannah and Paul the fitter

9/10 I find what I need, staff always helpful & polite. Easy to get to & trade discount helps with pricing.

Kian was very helpful in getting my paint mixed up. He also got us signed up for a trade account which we have been meaning to do for some time. Great customer service and very friendly thanks Kian.

A very big thank you to one of your team members Corey Short he helped me make my mind up on which tiles would suit my idea for a new bathroom. He helped me measure and sort out how many boxes of tiles i would need , also which adhesive and colour grout would suit the tiles . A very big thank you Corey .
He’s a credit to your company.

Staff are very unhelpful, asked for a product and answer was either on shelf or in back and walked off. Most of the staff dont seem to know anything or unwilling to help.

Brilliant friendly service… called into to buy 10 plasterboards this morning… Tracy, Paul the team were super helpful, no fuss in helping me load my van. Thank you Wicks Sheffield (with some help from the Worksop contingent 🙂)

The team at Wicks Crystal Peaks are always friendly and helpfull.
I ordered a few things for delivery and found on the confirmation email a sheet of plasterboard was the wrong size, l phoned customer services and was told to refuse the sheet and re order at the store. I called in and spoke to, l believe her name is Zoe, she looked on the computer found the sheet l wanted was the same price and swapped
the sheet there and then!!
COMMON SENSE!!! it's marvelous to meet someone in this day and age of mad technology with basic common sense. She really is a credit to your store ,saving everybody time and hassle, thanks again, can get the job done now!!

Just had a new bathroom fitted by Tim W and designed by Lewis B.

Absolutely perfect from start to finish - both went above and beyond to add all the finishing touches and make the whole process as easy as possible.

Would 100% recommend to anyone who wants a reliable full room install

Really good, friendly man, told me everything in precise detail, I’ve never had a new kitchen

I had 100 boxes delivered in my living room on 3rd April and was looking forward to having a beautiful kitchen by 17th April. It’s now 5th May and there’s still a leak to be fixed under sink, floor to be fixed because it’s not level like we asked for, bespoke unit to actually look and be used as a cupboard, step to be done, boxing in and backsplash, cooker hood to be fixed to wall, under unit lights to do, radiator to be changed. So I’ve had no washing machine now since 6th April which is absolutely disgusting, how do you expect a working family of 3 to not do any washing. I still have a damaged fridge freezer and damaged sink which no one has mentioned them to be replaced again And the waste is still here. Absolutely zero confidence in anyone ever dealt with, I’d avoid

A very professional service from Lewis from start to finish. Complete attention to detail, his valuable experience shining through at every level. A shout out also to the retail staff at Peaks who are always friendly, professional and knowledgeable whilst being very approachable.
All in all, after researching many, many, many local and national kitchen suppliers we are more than delighted with the Wickes team at Crystal Peaks 👍🏻.

We recently purchased a new kitchen, Lewis Jordan Burley was the consultant who supported us throughout the process. He was exceptionally professional and demonstrated extensive knowledge of all aspects of the wicks kitchen ranges. Lewis designed a kitchen that is not only beautiful but also highly functional. He is a real credit to the company.

I can undoubtedly say, my experience up to now has been superb. I haven’t received my kitchen as yet (due to be delivered this Saturday)
My interaction with Hannah, from the first moment she came to my home to do the free kitchen design quote and measure up, has been great. She’s friendly, very helpful and is always there with reassuring advice. She does have great knowledge and the outcome of the design appointment was well received. What she put together from our initial meet was more than what I expected and fell in love with it from the moment I saw the 3D render. I couldn’t recommend her enough :)

After having already visited one of Wickes showroom kitchens and findinga kitchen that we liked, we then contacted the store at Crystal Peaks and they arranged for a designer to call out to see us. Hannah arrived on time and helped us plan what was possible, after which we visited Hannah at the store to see the design she had prepared and costed. We now have a delivery date in May for the kitchen and so far so good. We're both really impressed with how Hannah has managed our experience of purchasing a new kitchen and value her experience. It was also nice to be able to visit a showroom in store to see how a kitchen would look, rather than looking at a brochure.

Our experience was made so easy with the help from Hannah.
Nothing was to much trouble. Hannah helped us every step of the way from our kitchen design and measuring our kitchen to helping us with choosing kitchen appliances with us.
I would totally recommend buying from Wickes kitchens and certainly having Hannah to help with everything she was amazing.
Thank you Debra and Ian.

Great customer service and knowledge of best products to use. The things look great in our sensory area. Thank you Brad.