Wickes - Sheffield Crystal Peaks Avis 

The surveyor was very good, he explained what we were cable of doing with a new kitchen, he was professional and knew his job very well.

Andrew confirmed the appointment and was polite and courteous, providing useful and constructive advice on the design, after listening attentively to my needs.
What I'd failed to appreciate, and what Wickes should make clearer is the 5 to 6 weeks delivery delay when I have my own joiner to fit the kitchen.
This sadly takes the Wickes offering outside the joiner's window for fitting.
Wickes should work on 1) bringing that down to a week 2) publicising it loud and clear in store to avoid wasted customer and staff time

Poor customer service. I ordered a bathroom and it was a month late! I had 7 different deliveries when I was told it should be just 2. Ive still not received my wall panels. Avoid at all costs! So glad I went with Magnet for my kitchen. Crystal peaks staff and the store manager clearly do not know how to run a shop.

I had to go 1 star as no minus stars available. Kitchen fitters spot on, small issue popped up and contacted customer service team several times now, and no one gets back in touch been at it almost daily for last 25 days. This is no way to treat your customers. That said i eont be a customer again.

I nipped into Wickes at Crystal Peaks today, as I was in the area, I needed a floating shelf 3ft long and in black.
I was served at the checkout by Tracy, who I have to say was lovely.
If only all Till operatives could be that approachable and friendly.
Thank you Tracy, I hope I am served by you again.

Wickes Drakehouse Sheffield, the kitchen designer went above and beyond our expectations. He showed us different options and we left very happy. We will be returning next week to finalise and buy.

THANK YOU JOANNE!

Has someone who should be a valued customer spending a little over £15k last year in Wickes alone, contributing to many of the customers who keep the lights on and pay the wages of staff. Joanne restored my confidence in Wickes after exchanging a tool that Chesterfield store refused to.

Customer service was clearly massively at play here and was made to feel like a valued customer. I had receipt to prove purchase, Joanne didn’t hesitate and was happy to assist. It’s a 20 minute drive out my way but the Chesterfield store could take some training from this store in my short experience here alone.

Thank you again! 5 star service from Jo

Served today by Joel who’s mixed us our paint, was very helpful and Also very knowledgeable, made our shopping experience very easy

Came to wicked to buy gloss in a certain colour and Joel helped by mixing the colour for me. Very helpful

A guy who helped me called Joel was great and he helped me pick out tiles, sign me up for the discount plan and carry out stuff to the car. Great service.

Dealt with Joel, quick and efficient.

Very good delivery man and shop staff are helpful and kindly

Prompt service.
Polite staff.

Visited Crystal Peaks store yesterday and oh boy cashier plain rude. We didn’t have a big order but the cashier spent the whole interaction talking to a colleague! Barely acknowledged our presence. A visit to a branch nearer Sheffield City Centre earlier in the week the complete opposite.

meand my husband went in to have some paint mixed today the man who we asked to mix it had no idea what he was doing he was tall with a bold head and had glasses on my husband tried telling him how to do it my husband knows how to use the machine because thats what he did for 7 years when he worked for homebase but he wouldn't listen just rude so we went to the range you need to train your staff

Had an appointment with Lewis Burley to design my kitchen he was absolutely fantastic, he explained everything to me and nothing was to much trouble he went above and beyond for me showing me all my options he was so patient he is a real credit to your company thank you Lewis from Julia and Lynne

Lewis Jordon Burley from Sheffield Crystal Peaks store was amazing. From him visiting my home to measure my kitchen to the follow up appointment in store.Lewis took time to explain everything he had designed and swap things to me have the perfect kitchen I wanted. He was so patient & great advice as given to me. He is highly professional at his job & would recommend him to any one who needs a kitchen to visit him.
Thank you Lewis for help much appreciated
Lynn Collins

I had a kitchen and a bathroom designed.
It was the best experience I've ever had from beginning to end.
The patience, correct advice, support, and professionalism of the designer, Lewis Burley, were just examples of the service I had not seen in ages.
I just had my kitchen fully installed. I cannot thank them enough for the excellent service I received.

Went into wicked crystal peak for the second time this week the first time was not so good the q at the till was disgusting
But this time I had to go back for some more paint and sleeper they had been moved around so could not find them .I ask a young lad called Corey who was filling shelves he was brilliant left what he was doing to find the products I needed he offered to carry it to my car but I said I would be fine but could he take it to the till where there was no queue thank you to me that was brilliant customer service more of this wickes please .

My experience for the past few months at wicks Sheffield crystal peaks has been absolutely amazing hence me making my return daily for my materials “JO” has made my shopping experience easy fast and stress free with the incredible store and item knowledge she has always got a smile and ready to help Evan when I’ve over purchased or purchased the wrong item she has always made this situation easier and over all stress free and verry knowledgeable would highly recommend this store and Jo keep up the good work !!