Terrible experience sadly. Ordered a kitchen installation with multiple delays, wrong item and delayed deliveries, poor installation and mistakes by subcontracted builders. Been waiting almost 1.5... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementKimpton Way, Unit 1, K2 Trade Park, Sutton Surrey, SM3 9QS, GB
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Lisez les avis des autres
I am local to the Sutton Surrey store, and can honestly say I have never had a bad experience there. They will always help, asking me themselves, if they can’t they send me on the right direction... Voir plus
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I want to leave an excellent review for Tracy at Wickes Sutton. Her customer service was genuinely outstanding, she was patient, understanding, and extremely observant, and she made the whole experi... Voir plus
L'entreprise a répondu
Managed to get everything I needed to start a new job, my first as a self employed decorator. Was pointed in the right direction by one member of staff, who knew exactly where things were, makin... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Quincaillerie
- aussi dans
- Magasin d'articles de salle de bains
- Magasin de matériel de cuisine
- Société d'énergie solaire
À propos de Wickes - Sutton
Écrit par l'entreprise
Quality you can trust
Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.
Kitchens and Bathrooms
If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.
Everything you need
Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.
Wickes Solar
Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.
Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.
Coordonnées de contact
Kimpton Way, Unit 1, K2 Trade Park, Sutton, Surrey, SM3 9QS, Royaume-Uni
- +442086418765
4,7
Excellent
193 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
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Comment cette entreprise utilise Trustpilot
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What a great service Dave on the…
What a great service Dave on the counter was very helpful with my order couldn't recommend him enough
24 février 2025
Avis spontané
Réponse de Wickes - Sutton
Hey Dan, thanks for your amazing feedback and I'm glad that you enjoyed the service from Dave in our Sutton store! - Dylan
Angela was very knowledgeable and…
Angela was very knowledgeable and helpful. Explained everything very well
24 février 2025
Avis spontané
Réponse de Wickes - Sutton
Hi there, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Angela in our store and that they provided you with useful advice. -AH
staff were very polite and helpful
23 février 2025
Avis spontané
Réponse de Wickes - Sutton
Hi Vince, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience in our store and that they provided you with useful advice. -AH
Great to see David back
Great to see David back, he is always very friendly and extremely helpful.
23 février 2025
Avis spontané
Réponse de Wickes - Sutton
Hi Chez, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with David in our store and that they provided you with useful advice. -AH
Adam was really helpful with the paint…
Adam was really helpful with the paint and signing me up for TradePro
17 février 2025
Avis spontané
Réponse de Wickes - Sutton
Hi Samuel, Thank you for taking the time to leave your review. We're delighted to learn about your experience with us and how pleased you are with our services. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB
I found Paul to be very helpful but…
I found Paul to be very helpful but needed his advice because he seemed to be the go to person for more obscure products.
15 février 2025
Avis spontané
Réponse de Wickes - Sutton
Hey Frege, thanks for your feedback, and I'm glad that Paul was helpful in our Sutton store! - Dylan
Knowledgeable staff
Used this store a few times over the past couple of weeks. Really helpful staff. Spoke to Sam for spray paint advice. He helped find the correct start to use for my project. I will use this store for all my DIY needs in the future. Everyone I've spoken to has been really friendly and knowledgeable.
30 janvier 2025
Avis spontané
Réponse de Wickes - Sutton
Hi Michelle, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Sam in our store and that they provided you with useful advice. -AH
Sirwan was very helpful
Sirwan was very helpful. Found the two items I was looking for without trouble.
Top man.
11 février 2025
Avis spontané
Réponse de Wickes - Sutton
Hi Mark, Thank you for taking the time to leave your review. We're delighted to learn about your experience with us and how pleased you are with our services. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB
Wickes Sutton
Went into to have a look at the flooring to get ideas on what one we wanted to do in the living room and dining room. Cian was kind enough to give some of his time to help give a rough idea of how many boxes and how much underlay we would need. Staff at Sutton are wonderful
5 février 2025
Avis spontané
Réponse de Wickes - Sutton
Hi, Thank you for taking the time to leave your review. We're delighted to learn about your experience with us and how pleased you are with our services. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB
Cheerful, helpful staff
Staff member Paul, at the Sutton branch, made sure I found everything I needed.
5 février 2025
Avis spontané
Réponse de Wickes - Sutton
Hi Consumer, We're so happy to hear that Paul provided you with such a positive experience. We strive to ensure our customers have a great experience at our stores, and we're glad that Paul was able to help you find everything you needed. - SF
Angela was very prepared when we came…
Angela was very prepared when we came in to look at the final design of the kitchen. Speedy and insightful. Would recommend the anyone looking for kitchen designs.
1 février 2025
Avis spontané
Réponse de Wickes - Sutton
Hey Rodrigo, thanks for your five-star review, and I'm glad that you enjoyed the service from Angela throughout your kitchen design. It makes us proud you would recommend us and enjoy your new space! - Dylan
Today I met Paul.
Today I met Paul.
So helpful and polite. Here's a member of staff you should cherish.
25 janvier 2025
Avis spontané
Réponse de Wickes - Sutton
Hi Debbie, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Paul in our store and that they provided you with useful advice. -AH
Good experience
Angela was really nice, patient and answered all our questions. We went in to design our kitchen and are coming back to do designs for our bathroom.
19 janvier 2025
Avis spontané
Réponse de Wickes - Sutton
Hi Sara, Thank you for taking the time to leave your review. We're delighted to learn about your experience with us and how pleased you are with our services. We do greatly appreciate this feedback and hope that you enjoy your new space. - FB
Exellent
Tara she As been such a pleasure to help as out with our kitchen thank you very much
15 janvier 2025
Avis spontané
Réponse de Wickes - Sutton
Hi Brigena, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Tara in our store and that they provided you with useful advice. -AH
Réponse de Wickes - Sutton
Hi There, thanks for taking the time to share this feedback. RD
Réponse de Wickes - Sutton
Hi Michael, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with David in our store and that they provided you with useful advice. -AH
Laura was very helpful when ordering…
Laura was very helpful when ordering the Kitchen amazing customer service, helped when some of the doors were marked and damaged on how to replace them and guided us on our phone how to so it.
13 janvier 2025
Avis spontané
Réponse de Wickes - Sutton
Hi Joshua, Thank you for taking the time to leave your review. We're delighted to learn about your experience with us and how pleased you are with the service provided. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB
Angela designed our kitchen for us
Angela designed our kitchen for us
She was really professional and friendly and did an amazing job
I would recommend her to anybody wanting a kitchen design as her product knowledge and experience mean you are in safe hands
10 janvier 2025
Avis spontané
Réponse de Wickes - Sutton
Hi, Podge. Thank you for taking the time to share your review with us. I'm really happy to see that your design consultant, Angela, was professional, friendly and did a great job with your design. Thank you again for your kind feedback. - Scott H
Great service from our designer Ria
Great service from our designer Ria. She is a very experienced designer and did a home visit to check our measurements were correct then emailed a detailed plan and 3D design.
All items delivered by Wicks exactly as promised on time.
Definitely will use Wicks for our next project.
Good work.
8 janvier 2025
Avis spontané
Réponse de Wickes - Sutton
Hi Maria, thanks for taking the time to share this feedback, we are pleased to hear that Ria done a great job with your latest project, we appreciate you taking the time to let us know. RD
Great help from David getting me sorted…
Great help from David getting me sorted with my materials. Friendly chap and represents the business very well.
6 janvier 2025
Avis spontané
Réponse de Wickes - Sutton
Hi Paul, thanks for taking the time to share this feedback, we are pleased to hear that David got you sorted, we appreciate you taking the time to let us know. RD
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