Wickes - Sutton Avis 

Tara and Lawra
Both were very helpful with my order.
Very good service.

I ordered a kitchen from Wickes in Sutton, and the designer, Tara, took all the measurements and processed the full payment. She assured us she would stay in contact and promised to send a copy of the digital design, which I never received.

Before delivery, I contacted the store to make a change to one of the cabinets based on the measurements, but the adjustment was not made. I decided to proceed with what was delivered. Once the kitchen was installed, I discovered I had received two extra items.

I visited the store twice to return these items, but on both occasions, I was informed that Tara was either on holiday or not at work, and she was the only person who could assist me. I left several phone messages and sent multiple emails, yet I still haven’t been able to arrange the collection of the items or receive my refund.

I also expressed concern about losing my opportunity to get a refund due to the return date, which has now expired. Despite my efforts, the issue remains unresolved.

WOW what can I say went to an appointment to discuss about a new kitchen and the lovely amazing lady Ria Hassan was patient, helpful and actually helped me and understood what I needed no pressure to buy and offered alternatives, she even ran over her appointment time with us but didnt make us feel like we had to rush, we ended up buying our new kitchen and appliances. So thank you so much Ria , and if anyone wants to buy anything go to this lady highly recommended and genuine and cares which is hard to find nowadays. A+++++++

Popped into Wickes for some hinges. Sam at Wickes, Sutton immediately offered assistance and was really helpful. Thx Sam. Big gold star 🌟.

Went to a few of your stores which showed my item in stock. All staff in those stores informed me it wasn’t.. finally went passed your sutton store and staff there had a much better approach. Called over a man called David who went out his way to find my item - took him 10 minutes of searching but he didn’t give up, he went the extra mile by searching all shelves and back of the store - eventually finding the item I was looking for! Very very helpful and gave a regular tradesman faith in Wickes after other stores failed. More of your stores need people like David!!

I was searching for a replacement kitchen door for an existing kitchen which I tracked down to Wickes. I had the pleasure to speak to Ria Hassan at Wickes, Sutton. I wasn't expecting such great customer service. Ria knows her stuff, she was professional, knowledgeable, and proactive in emailing me to confirm when it will arrive. I rarely leave reviews, but today's experience deserved it. Take note competitors, this is how it's done. Attention to detail and customer service on point. Well done.

Dave was very good and helpful

Angela is a brilliant design consultant. Very happy with her service. !

We came for kitchen design and hoping to buy, and Ria Hassan helped us very much. She was able to design everything to our needs, and gave us advice on all the things we were not sure on. Was so helpful, and very experienced, so we were glad to have her to design and order our kitchen. Would recommend to anyone.

I was served by Skye today and she was so helpful and very polite.

Popped into the branch to grab a couple items, Cian was very helpful with putting the items onto the trolley and helping me to the car. All staff there are very polite and helpful.

Very friendly and helpful staff particularly Adam who helped me check if the wood I was choosing was suitable for outdoor use. He went a step further to load the item so needed on the trolley, to the till and the loaded my car because he could see I would struggle as I had my toddler with me. Very grateful! Thank you

Popped in to the Sutton, Surrey branch and was so happy with polite, patient helpful service given by Adam. Who went extra mile for me. Thanks again 👍

The wonderful Design consultant named Ria Hassan based at Sutton was polite very understanding and forth coming with ideas for my needs. Rai worked with a smile and made me feel comfortable
Thank you

I had a great experience at this store, the employees were really helpful, it has a good variety of products and the manager helped me out looking for products online and how to order them for collection. I truly appreciated this.

Good selection in-store products and excellent customer service. Would definitely recommend and will come back to this store.

Ria was helpful and very understanding. Made the process effortless thanks so much

Came to wickes thursday. I needed some advice about a new kitchen amy sent me to young Dave which was amazing. He helped me so much.
Amy and young Dave are a credit to wickes.

great service friendly employees