Zak B went above and beyond to provide excellent customer service. I was trying to create a solution to an issue and he helped to sense check my ideas. I purchased 3 items and he explained the returns... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementKimpton Way, Unit 1, K2 Trade Park, Sutton Surrey, SM3 9QS, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
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Lisez les avis des autres
Rosh was incredibly helpful in helping our local community group. We can’t wait to use our new equipment on the next community event. Thank you Rosh and Wickes! Friends of Poulters Park and Revesby... Voir plus
L'entreprise a répondu
I purchased 12 x 300 x 600 tiles, they were so heavy. A Staff member named Lewis, very young man volunteered to select the items and loaded them into my vehicle. He was very sincere, helpful and coope... Voir plus
L'entreprise a répondu
I tried to make an appointment booking, and was not sent a link to the online meeting. No effort made by the branch to follow up. I've made another booking but again have not been sent a link to the m... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Quincaillerie
- Magasin d'articles de salle de bains
- Magasin de matériel de cuisine
- Société d'énergie solaire
À propos de Wickes - Sutton
Écrit par l'entreprise
Quality you can trust
Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.
Kitchens and Bathrooms
If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.
Everything you need
Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.
Wickes Solar
Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.
Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.
Coordonnées de contact
Kimpton Way, Unit 1, K2 Trade Park, Sutton, Surrey, SM3 9QS, Royaume-Uni
- +442086418765
4,7
Excellent
159 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
A great service given by young dave…
A great service given by young dave advice given on a delivery which happened with no problems. He’s a credit to your company.
12 septembre 2024
Avis spontané
Réponse de Wickes - Sutton
Hi Laura, Thank you for taking the time to leave your Trustpilot review. We're delighted to learn about your experience with Dave and how pleased you are with the service provided. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB
I've been helped by Young Dave from the…
I've been helped by Young Dave from the Sutton branch. He was very helpful with suggestions and showing around. He made my experience at Wickes memorable. I'm definitely coming back. I really love this shop full of chilled shop assistants and Young Dave is a great asset.
12 septembre 2024
Avis spontané
Réponse de Wickes - Sutton
Hey Voyko, thanks for your wonderful feedback, and I'm glad you enjoyed Dave in our Sutton store! - Dylan
Went to the Sutton Branch today
Went to the Sutton Branch today.
Will and Dave were particularly helpful in helping me pay and load items into the van.
Friendly, professional, courteous and very helpful. Made the experience a good one and a good start to the day.
11 septembre 2024
Avis spontané
Réponse de Wickes - Sutton
Hi Matthew, Thank you for the lovely review, we are happy Will and Dave were able to offer such wonderful customer service. - Sean
Excellent service by Shakira
Excellent service by Shakira
Took the time to check all contents were present in the opened box
9 septembre 2024
Avis spontané
Réponse de Wickes - Sutton
Hello, thank you for the positive feedback relating Shakira in our Sutton store, I'm glad that you had a good experience. - Dylan
Réponse de Wickes - Sutton
Hello, thanks for sharing your positive feedback regarding Shakira in our Sutton, I'm glad she was able to help you! - Dylan
Really good personal and good prices…
Really good personal and good prices !!!
Thank you Wickes
9 septembre 2024
Avis spontané
Réponse de Wickes - Sutton
Hey Miss Am Cretu, thank you for your wonderful review regarding our Sutton store, I'm delighted you enjoy the staff and the prices we can provide! - Dylan
Very good and quick service
Very good and quick service, thank you very much
9 septembre 2024
Avis spontané
Réponse de Wickes - Sutton
Hi Andrew, Thank you for taking the time to leave your Trustpilot review. We're delighted to learn about your experience with us and how pleased you are with the service provided. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB
Shakira was very helpful
Shakira was very helpful. She patiently made several changes to the order as requested. Very satisfied with the service.
6 septembre 2024
Avis spontané
Réponse de Wickes - Sutton
Hello Lal, thanks for sharing your amazing feedback, and I'm delighted that Shakira in our Sutton store was very helpful with your order! - Dylan
Great customer service from David at Wickes…
Just had a great experience at Wickes Kimpton Park - absolutely first class customer service from David - helped me with my enquiries- very knowledgeable and helpful! Thank you!!
8 septembre 2024
Avis spontané
Réponse de Wickes - Sutton
Hi, Rich. Thank you for taking the time to share your review. I'm really pleased to see that, David, was helpful and provided first class customer service on your visit. Thank you again for your kind feedback. - Scott H
Shakira top score
6 septembre 2024
Avis spontané
Réponse de Wickes - Sutton
Hey there, thanks for your positive review! - Dylan
New kitchen
I came to order a new kitchen for my daughter’s flat. I had all of the measurements but needed a little guidance and the lady that helped me …Ria, was absolutely superb. She showed me everything I needed and helped the choose the best value. I couldn’t fault the service and thank you Ria….. for a job very well done
12 août 2024
Avis spontané
Réponse de Wickes - Sutton
Hi There, thanks for taking the time to share this feedback. RD
Help with kitchen
Great customer service and help with choosing the best option by Rachel Camilleri.
6 août 2024
Avis spontané
Réponse de Wickes - Sutton
Hello Michal, thanks for your five-star review, and I'm delighted that Rachel was first class throughout your kitchen design, enjoy your new space! - Dylan
Wickes Sutton, Surrey.
After a mess up and failed delivery yesterday, I called the store as I was really annoyed (but not rude) I was helped, by Anna, Kiran & finally Lara who managed to put things right and get my itmes to me first thing this morning. The customer service was excellent and I want to thank them for their efforts and for putting right the mistakes made by their delivery service.
26 juillet 2024
Avis spontané
Réponse de Wickes - Sutton
Hi JM,
Thanks for taking the time to share your recent feedback with us, im sorry to hear you had issues with a failed delivery on this order but i am glad to hear Anna, Kiran and Lara were able to assist you in getting the items out to you this morning for the project to get underway. - SF
Customer Service - Chris Mosengo
I recently had the pleasure of being assisted by Chris Mosengo, and I cannot express enough how grateful I am for his exceptional service. From the moment I reached out with my concerns, Chris listened attentively and showed genuine empathy towards my situation. He swiftly provided a practical solution and went above and beyond by arranging for the missing item to be delivered as soon as possible.
Chris's professionalism and dedication to customer satisfaction were truly commendable. He not only resolved my issue efficiently but also made the entire process stress-free and pleasant. His prompt and proactive approach made all the difference, and I felt valued and respected as a customer.
Thank you, Chris, for your outstanding support and for turning a frustrating experience into a positive one. Your commitment to excellence is truly appreciated, and I highly recommend your services to anyone in need of reliable and empathetic assistance. Keep up the great work!
21 juillet 2024
Avis spontané
Réponse de Wickes - Sutton
Hi, Priyanka. Thank you for taking the time to leave your review. I'm really happy to learn that, Chris, was able to help assist you with your issue regarding your missing item. I'm also glad to see that, Chris, offered excellent customer service turning a frustrating experience into a positive one. Thank you again for your kind feedback. - Scott H
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