Wild earth were amazing to deal with from beginning to end. My order arrives super fast, they were very prompt in communication and supported me when I had an issue with my purchase. Would highly rec... Voir plus
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Elderly active traveller. Previously had disastrous results buying shoes online. Googled "Best Women's Lightweight Waterproof Walking shoes"; as my current shoes started leaking in the rain on... Voir plus
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Have ordered off Wild Earth a few times. Every time the products have arrived on time (Or even earlier than expected) & have been in good condition - one shipping box was a little beaten up but the... Voir plus
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I wrote an earlier review in which I praised the shoes but complained that I had been overcharged. Wild Earth immediately responded and advised me to contact Hayden, who sorted out the issue promptly... Voir plus
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À propos de l'entreprise
- Magasin de vêtements et d'articles de plein air
- aussi dans
- Magasin de chaussures
- Magasin de vêtements de sport
À propos de Wild Earth
Écrit par l'entreprise
About us
HIKE | CAMP | CLIMB | TREK | TRAVEL
Your favourite brands.Our expert knowledge. Adventure is Here!
AUSTRALIAN OWNED. EXPERT OUTDOOR STAFF. FAST FREE SHIPPING*. EASY RETURNS. BEST BRANDS & PRICES. ADVENTURE GEAR SPECIALISTS.
Wild Earth is Australia’s outdoor store for people who truly crave adventure. With more than 130 leading outdoor brands from Australia and around the World, including; Sea to Summit, Osprey, Deuter, Tatonka, Marmot, Camelbak, Thermarest, Jetboil, Vango, Scarpa, Darche and Sahara, and many others, to ensure we provide you with a huge range of high quality, reliable products, at our special everyday low prices
Adventure is in our blood, so whether your planning your next big trip, adventure race, climbing route, or through hike, our staff have the real-world experience to help you choose the right gear.
And we are just as passionate about our customer service. Shop in-store, or online, and if you have a question about anything we do, please don’t hesitate to call us on 1800 841 847, or email us at service@wildearth.com.au We are here to help you plan your next big adventure.
Coordonnées de contact
25 Central Drive, 4220, Gold Coast, Australie
- 1800 841 847
- service@wildearth.com.au
- www.wildearth.com.au
4,8
Excellent
19 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'un mois
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Wild Earth was very patient and…
Wild Earth was very patient and responsive during the returns process; I'd purchase through them again.
26 mars 2025
Réponse de Wild Earth
Hi MS,
Thank you for sharing your experience with us! It's wonderful to know that our team was patient and responsive during the returns process. We aim to provide seamless service, and it's great to hear that you would consider purchasing through us again. Enjoy your future adventures, and remember we're here whenever you need us.
Kind regards,
The Wild Earth Team
Love my new skin jacket
20 février 2025
Réponse de Wild Earth
Hi John,
It's wonderful to hear that you're loving your new skin jacket! Thank you for sharing your experience with us. Our aim is to provide products that not only meet but exceed your expectations. If there's anything else you'd like to know or need help with regarding your jacket, we're here for you.
Kind regards,
The Wild Earth Team
Great quality and fast delivery
I bought a backpack and it was delivered very quickly and the quality was fantastic! i just came back from travelling Central America and it was by far the best backpack i have ever had.
3 février 2025
Réponse de Wild Earth
Hi Monika,
Thank you so much for sharing your experience with us! It's wonderful to hear that the backpack met your expectations and served you well during your travels in Central America. We're delighted to have been a part of your adventure with our product.
If there's anything else we can do for you, don't hesitate to let us know. Wishing you many more exciting travels with your trusty backpack!
Kind regards,
The Wild Earth Team
I ordered my shoes from New Zealand
I ordered my shoes from New Zealand, because they were much cheaper from wild earth. Shipping very reasonable and they were at my doorstep in a week. Would definitely buy from Wild Earth again. Thank you
11 mars 2025
Avis spontané
Réponse de Wild Earth
Hi BarrieandMaxene,
Thank you so much for your lovely feedback! We're delighted to hear that you found our prices competitive and that the shipping to New Zealand was both reasonable and speedy. It's great to know that your shoes arrived so promptly and met your expectations.
Kind regards,
The Wild Earth Team
Réponse de Wild Earth
Hi Matty,
Thanks for your email. Glad we were able to clear this up for you.
Kind regards,
The Wild Earth Team
Outstanding Customer Service & Support. Over & Beyond
Stacey was JUST AMAZING. I am an elderly person not at all confident with purchasing online. Stacey stayed on the phone while I signed up an account made my purchase.. she went to check stock, answered every question I needed about sizing for shoes. I couldn’t have asked for anyone better.. 100% top shelf Customer Service from this lady. Customer Service is a dying thing and I can’t tell you how much it meant to me to have her on the end of the line to assist me with my purchase. I purchase I may otherwise never have gotten. As I have learnt the stores will not order in things for you. Stacey, you are a blessing. Do not change ever. 
9 mars 2025
Avis spontané
Réponse de Wild Earth
Hi Hava Chat,
Thank you so much for taking the time to share your wonderful experience with Stacey. It truly warms our hearts to know that she was able to provide you with the confidence and support you needed during your online purchase. Stacey’s commitment to excellent customer service and her dedication to assisting you, especially in checking stock and helping with sizing, makes us very proud.
We're overjoyed that you felt supported and valued, and it’s stories like yours that reinforce our commitment to providing excellent service. We hope you enjoy your new purchase and feel free to reach out again if you ever need assistance in the future.
Kind regards,
The Wild Earth Team
Quality products, but their online side of things leave a lot to be desired
They sell quality products, but their online side of things leave a lot to be desired. Packaging for soft goods was just a courier bag, then tightly wrapped in clear tape. It was impossible to open without a blade, which then damaged the the goods that I purchased. When I contacted Wild Earth, they told me that I should of opened it with a pen.........
Update to Wild Earths response below.
I had already contacted you when I received the goods, with supporting email and photos. This is the email I received:
Hi ......
We are sorry to see this has happened to your goods.
I can pass this onto our packing team to keep in mind.
Unfortunately we do recommend not using blades to open packages for this reason. We would advise just piercing with something like a pen or other item that will be unable to penetrate/cut any fabric.
We hope you have a good rest of your day despite this not so great start!
Best,
......
21 février 2025
Réponse de Wild Earth
Hi Xsr900Aussie
Thank you for sharing your experience with us. It’s truly concerning to hear about the issues you faced with our packaging and the subsequent damage to your items. We sincerely apologize for the inconvenience and frustration this caused.
We take your feedback very seriously and will review our packaging methods to ensure a better experience for our customers in the future. Suggesting a pen for opening clearly was not helpful given the tight wrapping, and we regret this guidance did not meet your expectations.
Please contact us at service@wildearth.com/1800 841 847 so we can assist you further regarding this issue and work towards a resolution for the damages incurred.
Kind regards,
The Wild Earth Team
Fantastic and friendly service
Fantastic and friendly service! Shop was very busy but young girl took her time to explain options and was very knowledgable.
23 février 2025
Réponse de Wild Earth
Hi Julie,
Thank you for your review.
We are so glad our customer service team was able to provide a memorable experience for you.
We are stoked you enjoyed your time at Wild Earth.
We hope to see you again soon!
Kind Regards
The Wild Earth Team
Good crew to assist me for a old bloke.
23 février 2025
Réponse de Wild Earth
Hi Peter,
Thank you so much for your kind words. We're delighted to hear that our team was able to assist you effectively. We truly appreciate your feedback and are committed to providing excellent service every time.
Kind regards,
The Wild Earth Team
Great range of products
Great range of products, easy to navigate website and swift processing to my door!
24 février 2025
Réponse de Wild Earth
Hi Philippa,
Thank you so much for your wonderful review! It’s fantastic to hear that you enjoyed browsing our wide range of products and found our website easy to navigate. We're delighted that your order arrived promptly. Your satisfaction is our top priority, and we’re glad we could make your shopping experience a positive one.
Kind regards,
The Wild Earth Team
Réponse de Wild Earth
Hi Katie,
Thank you so much for your lovely review! We're delighted to hear that you were pleased with the fast shipping and found the product to be great, and it's wonderful that our communication was helpful to you.
We truly appreciate your support and are here to ensure you continue having a great experience with us.
Kind regards,
The Wild Earth Team
Réponse de Wild Earth
Hi Celine,
Thank you for your wonderful review! It's fantastic to hear that you found our checkout process easy and quick. We strive to make every step of your shopping experience as smooth as possible.
Kind regards,
The Wild Earth Team
Prompt shipping
24 février 2025
Réponse de Wild Earth
Hi Peter,
Thank you so much for your positive review! We're delighted to hear that you appreciated the prompt shipping.
Your satisfaction is our top priority, and we're thrilled to have met your expectations with a swift delivery.
Kind regards,
The Wild Earth Team
Réponse de Wild Earth
Hi Rebecca, thanks for taking the time to review our service.
It's great to hear that the customer service team was able to resolve any queries you had.
Have a good day!
Kind regards,
The Wild Earth Team
Réponse de Wild Earth
Hi Jason,
Thank you so much for taking the time to share your positive experience with us. It’s wonderful to hear that you find our products great and our service good. Our team is dedicated to maintaining reliability, and your feedback reaffirms the hard work we put in daily.
Wishing you many great adventures with our gear!
Kind regards,
The Wild Earth Team
Réponse de Wild Earth
Hi Angela, thank you so much for taking the time to share your experience with us!
We strive to provide our customers with exceptional service and a memorable experience, so it's great to know that we have met your expectations.
Happy Adventuring,
The Wild Earth Team
On Time Delivery & Good Quality
Have ordered off Wild Earth a few times. Every time the products have arrived on time (Or even earlier than expected) & have been in good condition - one shipping box was a little beaten up but the product inside was completely unscathed.
Website has great info on the products too - helped me make good choices & no surprises on what I've ordered.
21 février 2025
Réponse de Wild Earth
Hi Tim
It's wonderful to hear that you've had consistently positive experiences with us at Wild Earth. We're glad that your orders have arrived on time and in good condition. Our aim is to provide detailed product information to help our customers make informed choices, so it's great to know that this has been helpful for you.
If you ever need any assistance, we're always here to help. Enjoy your adventures with our products!
Kind regards,
The Wild Earth Team
Service & delivery was very good
23 février 2025
Réponse de Wild Earth
Hi Phil
Thank you so much for your kind words! We're delighted to hear that you were pleased with our service and delivery. We always strive to make sure our customers have a smooth experience, and it's great to know we met your expectations.
Kind regards,
The Wild Earth Team
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