Web page works well. Recommends similar wines, so that I can try new things. Large selection (compared to any physical wine store I've seen). Delivery system works. Stewardship thing helps. The onl... Voir plus
L'entreprise a répondu

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Web page works well. Recommends similar wines, so that I can try new things. Large selection (compared to any physical wine store I've seen). Delivery system works. Stewardship thing helps. The onl... Voir plus
L'entreprise a répondu
Super easy to order multiple gifts being sent to addresses across the country. High quality, trustworthy, and all our recipients loved their gifts! Thank you!
L'entreprise a répondu
About two months ago and subsequently when I make an order I no longer receive any email confirmation. When I called I spoke with very cordial people but the correction has not gone through. The m... Voir plus
L'entreprise a répondu
Knew what I wanted and it was in stock. Website is easy to navigate. Delivers are usually on time.
L'entreprise a répondu
We created Wine.com to revolutionize the way people like you discover, buy, and enjoy wine. Being wine enthusiasts ourselves, we’re extremely proud to bring you the world’s largest selection, paired with expert guidance and unmatched convenience. We’ve built winery relationships for decades to give you access to everything from big-name, critically acclaimed wines to small production, unique bottles from all over the globe -- every region, varietal, and price. With easy filter and sort, professional ratings, a robust recommendation engine, the deepest wine and winery content, a 5-star mobile app, and live chat wine experts, we help you find old favorites or discover new ones among thousands of choices. We handle your wine with great care before you even place your order, by doing our own warehousing and fulfillment. Delivery options are up to you: choose your delivery date; skip the delivery hassle and conveniently pick up your wine at one of thousands of Walgreens, FedEx Office and enjoy free shipping on every order $49+ when you join our StewardShip program. With Wine.com, shipping is on your schedule and at your convenience. Cheers to discovering the world of wine together, all it takes is an open mind and an empty glass.
Etats-Unis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 38 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I like that you can talk to an actual person and not some AI chatbot, and that they actually know what they're talking about.

Réponse de Wine.com

Réponse de Wine.com
Only issue is many of my Favorites are Sold Out and have been for awhile.

Réponse de Wine.com
I like your website a a lot. My only issue is that many of the wines I looked for were out of stock. (Israeli wines)

Réponse de Wine.com
We got the wine quickly. The box seemed a bit flimsy, but the wine arrive intact. We haven't tried the wine yet. So, I'll update this review if need be. Unless you see an addendum, assume we loved the wine!

Réponse de Wine.com
It was easy to order and find the wines I wanted. Also, it was helpful to see the wines I had previously ordered.

Réponse de Wine.com
Had just the hard to find wine I wanted as well as other choices, and offered the option to delay delivery until the weather was suitable

Réponse de Wine.com
Website was a pain in a few different ways. I filled a cart, but it wouldn't let me check out because it said the shipping amounts didn't match, even though they were automatically filled in by the system and I could not change them. After support notified me that I needed to remove one of the bottles from my cart I went to re-try and the cart was now empty, so had to completely recreate it (from the list they kindly sent me). Tammie in support was very kind and helpful, but the site was a pain.

Réponse de Wine.com
Selection is excellent...I really appreciate the description of the wine and the ratings...both help me decide...the photos are also helpful.

Réponse de Wine.com
The shipping window was 10am-2pm and it did not arrive in the time frame. Which I could understand if a message was sent to say it was running late. Waited almost all day for it. Disappointing.

Réponse de Wine.com
I like the selection of wines. In the past there has generally been a discount code but not today. I have paid stewardship fees each year and ordered fairly regularly and don't recall not getting a little extra off the bill.
For a gift, I had a rough idea of what I wanted, the web site guided me to where I needed to be, gave me options I had not considered, and made it easy for me to make a decision.

Réponse de Wine.com
this is the third time you have been out of stock on many of the popular sauvignon blancs from new zealand . when i reached out for answers i was repeatedly told " i don't know " i asked if you were going out of business ?
Website is very easy to use, reordering is simple, and no problems with delivery.

Réponse de Wine.com
I can always be sure that what I order is what I get, in a timely manner and in proper condition. This includes wine I send as gifts.

Réponse de Wine.com
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.