WiZ Lighting Avis 

Service wie vor 20 Jahren. Glaub die haben diesen Aiman für alle Kunden gleichzeitig. Bin beim warten fast eingeschlafen. Als hätte ich nichts besseres zutun als nach jeder Frage von denen 10 Minuten auf Antwort warten. Ich habe nur Probleme mit der Lampe. War 2 Stunden damit beschäftigt die mit dem Netzwerk zu verbinden , vergeblich. Hat es immer abgebrochen. Mich können die als Kunde vergessen

I managed to add all three of my new light bulbs but now they are all off line and I am unable to reconnect all of them. I have deleted and re added the app, I have reset all of the bulbs.
I have contacted support who have requested my home ID which I cannot find on my file.

A complete waste of time!!!

The so called customer service is a joke you have to be computer savvy so you understand the terminology 2. I must allow a long period of time on the chat in order to get chat support,which is a constant interruption of minutes between any communication 3. They have no direct phone call or human customer service 4. They are to busy to give a rip about your problem and it's easier to loss your service than truly take the time to help solve the problem 5. Problem may easily be fixed if they had a dedicated person to assist,I certain the interruption of time is them helping someone else after giving you direction or advising something. 6 I spent more than an hour and got no where at all and when I voiced my displeasure they gave me option for returning it bulb. 7 I suspect if a bulb is returned to store it is put back on the shelf for resale and that is going to make matters worse. I've never been as pissed and disappointed with a product and received so little actual support. Lucky we can't charge them for our time!!! I will return this and never buy from them again!!!

Ende November bestellt. Shop unfähig Ware zu verschicken. Nach mehrmaligen Nachfragen - Lieferung Anfang Januar. Absolute Frechheit

Ich hab am 3. Dezember 2025 Lightstrip Neon Flex Strip 3 m bestellt und kam am 08. Dezember 2025 nach Hause.
Die Lieferung an sich war super, aber die gelieferte Ware war nicht dasselbe, was ich bestellt habe. Mir wurde eine Lichterkette versendet.

Daraufhin habe ich sofort den Kundenservice angerufen und hab bis zu 20 Minuten in der Leitung gewartet, bis sich eine inkompetente Mitarbeiterin am Apparat hatte. Die konnte mir keine erfolgreiche Lösung finden. Sie sie gab mir den Rat, das Produkt wieder zurückzuschicken, da die Firma nicht in der Lage ist die richtige Ware nach zu versenden.

Sie hat mir ein Beschwerde Ticket erstellt und sind somit auch verblieben.
Nach einigen Minuten kam wieder ein Rückruf vom Kundenservice und hat mir den genauen Grund, genannt für die Falschlieferung.

Da die Ware, die sie bestellt haben, nicht aktuell vorrätig ist, wurde mir ein andere Ware zugeschickt, was ähnlich aussieht.

Ich fand das sehr unverschämt zusagen, dass mir bewusst eine andere Ware geliefert wurde, weil die Lightstrip Neon Flex Strip 3 m nicht mehr vorrätig sind.

Was theoretisch gesehen eine Lüge war, weil das Produkt am 08.Dezember bestellen konnte.

Ich würde niemals Empfehlen direkt die Ware vom Wiz Connect zu kaufen/bestellen.

Da man entweder eine falsche Ware erhält und später mit dem Kundenservice telefonieren muss, wo man anfangs keinerlei Lösung findet

Waste of money do not buy
So complicated to get to pair
Not got mine working as yet

Absolutely useless , can’t connect to wi-fi , trying couple times - unsuccessful

Absolutely awful, impossible to connect, if you do actually manage it they disconnect whenever they feel like it. Since changing the app to WIZ V2, I haven’t managed to connect the bulbs at all. The suggestions from the live chat have all been tried many times. I now have very expensive bulbs that are being used as ordinary GU10 cheap bulbs. Total waste of money and no means of speaking to someone to get any proper help…..don’t waste your money on these!

You know, I have loved these lamps for years, but got very nervous when they got bought up by signify (Philips hue) 2019. My fear was that wiz would be constantly nerfed and kept purposely basic to not compete with the premium hue bulbs, or completely discontinued. But five years later and i would say that everything is better than ever!

The main selling point for me was that it is customizable and ”smart”, but i dont NEED to use use the app all the time. I use the app for configuring simple automation, like sunrise, and to to create light and color scenes that i then update as presets on their physical remote control and wall button products.

The app recently added deeper customization features, that was the one thing i felt the app was lacking. I now feel like i have finally found the perfect light ecosystem: affordable, intuitive, smart, but not too smart. I recommend these to everyone, no matter if you are a techie or not. They are just a solid light solution that works directly, but can be constantly expanded upon.

With all smart lights there might be technical problems to deal with, especially when first setting up, but having tried other brands, these are really cheap to try, just buy one, see if you like it, if not: return it or just use it as normal bulb without connecting it.

It really seems like a system that will last time and that will keep being supported, but you can never know that for sure. Smart lights can be a bit sketchy, you don’t know how long the lamps and/or the ecosystem will last, but i believe in these more that the competitors, hope you continue down this current path, i want to continue believe.

Absolutely useless. I bought 4 of these so called smart lights from Wiz. 3/4 do not connect. I contacted Wiz to get some replacements sent out as the product is under warranty. They are refusing to send me replacements. I have had so many different excuses from Wiz as to why they can’t send them out, such as “they have stock allocation issues” (whatever that means) “they don’t have courier details for the uk”, “the products are with the warehouse team” etc… basically a load of excuses that don’t actually mean anything that they are trying to make it sound like they are doing something about it when they clearly are not. I have been messaging them everyday for about a month.

An absolute scam, please do not buy from this company, you will be left dissapointed I can guarantee you that.

Worst Support I experienced ever. Would Not Even Brother trying to help. Generic answers from an email bot, no Support. But every other day they write „we believe your concerns have been addressed“ no they didn‘t, you didn‘t address a thing!

Dreadful product and service. Broke within warranty period. Closed my case before rectifying the issue. Won't reopen it! Avoid at all costs.

Hardware Akku unfassbar schlecht, 12 h laden für 1 h Lampe an. Verschiedene Netzteile probiert, trotzdem kein besseres Ergebnis.
App Verbindung funktioniert nicht. Auch nicht über Bluetooth.
Die Versprochenen Vorteile sind komplett nicht eingehalten worden. Einzig das Geld ist aus meiner Tasche für dieses Produkt gezogen worden. ABZOCKE

Would do minus 10 if I could! Absolutely shocking connectivity and the apps do not help at all

Great if you want to spend hours trying to connect it.

Philips smart led wiz bulbs are awful, had 1 that works perfectly - the other 2 won’t even register, took the 2 not working back and replaced them - same thing happens, switched the router to 2.4Ghz, moved the lamps nearer to the router (next to it in fact) followed every trouble shooting instruction - still they will not connect at all.

Wish I could have no stars, biggest piece of garbage of a product, will never buy these lights again of any kind, sick and tired of paying money for a product that you have to spend 40 hours a week to make it work, throwing all 6 lights in the garbage, bought a timer plug in program it to a lamp and done, product was a waste of money

Lights seemed ok first few months. Then just stopped working. App support is truly awful.

Took over an hour to get through identifying my account. Then support rep just stopped talking. After an hour, they messaged me to ask if I was still there after I asked three times if they were still online???

Absolutely the worst Customer sevice I’ve ever experienced. I don’t know what the Customer sevice was doing, but they engaged me with me twice. An hour between messages.

I do not recommend this company. Do not buy their equipment!

Mein bisher erster Einkauf hier war prima. Die LED Leuchtmittel funktionieren wie beschrieben und machen tolles vielfarbiges Licht. Ich hatte 6 bestellt, wollte dann nur 4 behalten, die übrigen 2 flott zurück geschickt und problemlos die Rückerstattung erhalten. Ich würde wieder hier bestellen.

The bulbs disconnected around three months after having been setup, wouldn't reconnect, wouldn't factory reset and then the app setup disappeared altogether

The bulbs are a borderline scam