WJ King Group Avis 

Just had my car, MW20HZU, serviced and first MOT at WJ King Sidcup. Opted to sit and wait, just a tad over 2 hrs, which was quite acceptable. Staff were very pleasant and helpful, pleasant & comfortable area to sit and wait plus daily papers to read and free coffee and water to drink. Service and MOT carried out in the agreed time plus car washed so 5 star service all round. Have had my cars serviced here for a number of years, price has only increased slightly so will continue to return.

Further to my review. experience date 06/02 /2023
I emailed Louise Cobern sales controller at Bexleyheath this letter on the 17 of July 2023 as of yet have had no reply from her?

Dear Louise,
My name is Mr Dean Johnson, any future correspondence by any means is to now be
sent to me. Ms Rhea Johnson is the registered keeper of the above vehicle, but I supplied the
finance and will be moving this complaint forward as the legal owner.

Further to your letter dated 30 th of June did you forward our complaint to Mr Jeff Conway?
This letter is signed by you and written in the first person. I would have expected a reply from Mr
Conway? This letter is riddled with untruths. This was not and has never been about tyre tread
depth, yes the tyre depth is legal on all the tyres , yes even the one I pointed out to Daniel as worn is
3mm, so legal and just on the cusp of the spoticar requirement? This as you well know is about
damage to the tyres but you keep trying to change the narrative, the facts are the MOT on
29/06 /2022 highlights the damage on the two rear tyres, we purchased the car on the 30/01/2023,
and according to your checks the tyres are in good condition. Even though I pointed out the wear on the passenger rear tyre to Daniel. From this he told me and Ms Johnson the tyres would be changed. Subsequently on the 22/05/2023 the tyres are condemned with the same damage as recorded on the MOT at your associate garage at Bromley. Have you an explanation for this?
The same with the brake squeal I test drove the car, pointed out the spongy feel and brake
squeal. The story Daniel told us was plausible, we were even shown an invoice for new front brake
pads. But that wasn’t the cause of the squeal it has gotten worse especially in reverse, it is a known
fault with the rear brakes, that’s why WJ King Bromley suggested the caliper dampers. Without any
prompting from us. (At a cost of £235)

Regarding my email of the 12th of July have you managed to obtain a WJ King complaints procedure
for me , if this request is again ignored I will take it you don’t intent to supply me with one or one
doesn’t exist, and act accordingly.

As I understand from previous conversations, you will be taking leave soon. I can see this complaint
being active for a while. Could you give me the details of who will be fulfilling your role? So we can
have some continuity.

I think I have exhausted all options to resolve this issue with you Louise So I have wrote a full explanation of my complaint and the evidence I have and will be forwarding this to The national Conciliation service , Mr Jeff Conway at WJ king group , Mr William King at WJ king group. Mr David Cole group used car manager at WJ king group. , and Laura Stagg at WJ King Group. In addition I have reported WJ king Bexleyheath to trading standards and have left honest reviews at google and Trustpilot.

28/07/2023
After many months of fruitless correspondence i finally received a reply from Mr Greg Parfitt Group new car sales WJ King agreeing to reimburse us for the £180 we spent and a full check on the brakes at WJ King Bromley. This I accepted by registered post on the 04/08/2023 As of today (21/08/2023) the brake check has been booked but still no payment has been received. Another letter has been sent to Mr Parfitt, close WJ King but no cigar??

Ashley at the sidcup dealership have a very good service and told me everything I needed to know and checked up a couple of days after driving the car to make sure everything was running smoothly which it was

I had to buy a car today , and Sam Morgan from the Bromley Common branch was exceptional , polite , helpful , extremely knowledgeable and efficient , nothing was to much trouble , she made me feel valued . I appreciate that very much

Spent time with Terri looking at a used Rio at their Sidcup branch. At all times she was honest, professional, attentive and never too pushy. A credit to the branch!

I had the very good fortune of being served by Spencer who was extremely helpful assisting me with the recent purchase of a new car. Being a female buyer, he also gave me complete reassurance that nothing was too much trouble and that I was to just pop back in to see him should I have any ongoing problems or concerns.

My Kia service finally took place (after previous cancellations) but the service team didn't fix any of the recall issues that I specifically asked them to fix. I'm having to take the car back in a few weeks time to have the recall issues addressed. There was also some damage to the back left doorwell of the car. The service team are mostly unresponsive to emails despite ccing enquiries every time.

Update: A collect and deliver was setup for my car to address the first recall issue (Coolant Debris Discharging and Coolant change). So I've changed the experience to three stars. I'm still waiting on the second recall issue (apparently they're out of stickers).

Unresponsive. Ongoing faults with cupra that is still in warranty. Absolute lack of interest from the dealer. They do regularly send me sales emails though. Zero after sales service. Avoid

I ordered a Cupra Born back in October 2022. Since then, WJ King Bromley's customer service has been non-existent. I have received no news or updates on progression of order that I've not had to seek myself. I have been repeatedly ignored, my emails remain unanswered, over the phone I've been assured that I will be contacted back multiple times and not once has it happened. This lack of communication applies to both the salesman working my case and the management that I attempted to elevate the issue to.

A recall was issued on my car after production two weeks ago. No explanation or specific information was offered, nor any updates sought by WJ King after the fact. I emailed yesterday asking for an update, I was told I would be updated by end of day, and here we are at end of play the next day with no response. At this point I am strongly considering dropping my order in spite of the fact my car has been built as I do not wish to deal with this dealership for my contract term. If I do drop I will be utilising the multiple examples of negligence and unprofessionalism sat in my email inbox to seek the refund of my deposit.
I am typically a soft and patient customer. I understand fully that a recall is out of the dealership's control. What I object to is the negligence and utter lack of communication. I suspect that the dealership would not have followed up on my case at all until prompted, that the case has not progressed over the last two weeks, and as such any progression that could have been made by a competent dealership has been wasted. I strongly advise shopping elsewhere.

Hi after abit of a bumpy start Spencer went above and beyond to help me. Great service.

I had to have body shop repair and was really worried about price and upselling.
I was received by Sam at the brent Dartford branch.
He was very professionnel and give a lot of attention to details. He also sort me out with the best solution and his adviceq were very on point. Bill was teally reasonnable and i don't feel robbed at tall i feel i paid the eight price foe the right job.
In addition to sam Expertise Allison handle also the relation very well and kept me updated.

Great service and work from the team

Stay away I had a very bad experience with them. They are not correct and in their attempts to sell a new car they use lies. In my case it was like this I am the owner of a Peugeot 3008 2.0 HDI and I was very interested in the new 408 and I had two different offers from different cities which were also very acceptable. When I went to the office, the salesman Tony who was there also made me an offer, it was higher but still acceptable. In the course of the conversation between us, I said that I had noticed an increase in the prices of this model, which was subsequently used as pressure to order the given model 1.2 petrol. I wasn't sure because of the small three-cylinder engine of this car. Then the seller, using tricks, told me that we should place the order within a few days because it was the end of the month and he claimed that from the new month the price will rise again. I said I haven't driven this car and I want a test drive, but a longer one to feel what it is exactly, after all, I'm not buying new socks. I also asked him what would happen to the £500 deposit if I didn't like the car after driving it and was assured that it would be refunded, which again turned out to be a lie. The price of the car hasn't gone up for two months now and they didn't give me back the £500 when I made the sensible decision that I couldn't compromise from the 2.0 SUV to go with the 1.2 three cylinder engine

The most appalling experience i have ever had in many years as a consumer...if i could return the car i would, disgraceful from a company i once trusted

Purchased a new Kia EV6 from the Sidcup branch.
The service I received has been exemplary. In particular, both Clive and Stuart took the time to go through all the "bells and whistles" relating to the car. Clive preset many of the functions for me to save me having to spend hours leafing through the voluminous manual.
A final in-car session with Clive for about an hour and then I was on my way!

i bought a peoget 408 gt from sidcuo tony and all the staff conuct a 5 star service thanks very much for a job well done keep up the good work

I have just purchased a 408 gt from w j king Sidcup Tony the sales person is very helpful in fact all the staff including parts are awesome this is why I go to them thanks guys keep up the good work regards Keith

Having experienced probably the worst customer experience I have ever had, anywhere, in terms of lack of response over a period of months from the WJ King Woolwich branch body shop [both to me and my car insurer] my car repair was handed to the WJ King Dartford body shop.

Both Alison and Will were excellent, keeping me in touch with the part procurement, arranging a courtesy car, which was delivered and picked up and returning my car in pristine condition.

The contrasting customer experience [from 0 star at Woolwich to 5 star at Dartford] leaves me bitter sweet overall. as it took eight months to get my car fixed, from assessment to repair. Judging by another Truspilot review I read about the Woolwich body shop, it is clear that my experience was not an isolated issue.

Thanks Alison & Will. Great job. Much appreciated.

Could not thank Brooke enough for the fast and smooth processing of our new car. Very welcoming and friendly. We was kept updated throughout the whole process and would highly recommend.
Thanks once again

Tillie

We were looking for a particular car when we saw one advertised on the W.J. King website. We contacted them to arrange a viewing the next day and I have to say the experience was a nice one. Terri Scammerton rang us as we had put this particular car on reserve and we arranged a test drive. Unfortunately this car had been sold so we went to the offices in Sidcup as there was one similar and I can honestly say there was no pressure to buy. We did a test drive and everything was arranged in a timely manner. We asked to pick up the car on the following Monday and this was arranged with no fuss or bother. I would definitely recommend this company to family and friends as they are so professional and helpful.

Avoid WJ King and especially the Woolwich branch at all costs - been a client of theirs for two years. Have now asked for a quote to repair a broken part and do not even come back to me. No way to locate their service manager (Michael) and even the central agents cannot do anything on this as apparently he is the most senior in the branch…awful service and it seems they don’t even care about getting new business. In total, I have called them 6 times and their answer was that they will pass this on to the service manager of the branch and that he will then call me (never happened).

AVOID AT ALL COSTS