I've been a client for 20 years, but for some reason, they no longer give me account credit for online orders I make directly. Curiously, they allow account credit for my practice staff when they... Voir plus
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Lisez les avis des autres
Good price, swift service and informative website detail. Lost a star because it took a week for them to reply to an online query regarding a next day delivery service....didn't matter in the end as... Voir plus
L'entreprise a répondu
Lucy Thomas, our account manager is kind, friendly and efficient. She always goes above and beyond to help us with our order, source supply for us and give us the best price. Overall, WMS has a very c... Voir plus
L'entreprise a répondu
The delivery was prompt, and all requested items were delivered. The only thing I would like to mention is the invoices were sent with the delivery note instead of sending the invoices to e by emai... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de matériel médical
- Fournisseur d'équipements de traitement du diabète
- Fournisseur d'équpement médical
- Grossiste en produits pharmaceutiques
- Matériel et équipement d'hôpital
À propos de Williams Medical
Écrit par l'entreprise
Williams Medical Supplies is the UK's leading supplier of medical disposables, equipment, pharmaceuticals, family planning products and medical services to the Primary Care market. Shop Online for our full range.
Welcome to Williams Medical…
As UK Healthcare’s leading supplier of medical goods and services, Williams is the number one destination for GP Surgeries, Commissioning Groups, GP Federations and Corporate Healthcare Providers.Combining exceptional customer service with great value pricing, Williams provide the market’s widest range of medical equipment, disposables, and pharmaceuticals. In addition, a fully comprehensive range of value-added support is also offered, including an ever popular equipment Test & Calibration service which is uniquely approved and accredited by leading manufacturers such as Welch Allyn, seca, Omron, Keeler, Vyaire and many more.
Giving you more…
Think of Williams as an extension of your team; making it easy for you to get exactly what you want, when you need it.From friendly and knowledgeable sales staff, through to same-day despatch on stock line orders and up to 60 days credit, everything Williams do is designed to give you more… more value, more service, more support, more time to focus on your priorities.
Experience for yourself…
Thousands of GP practices and valued customers trust Williams with their supplies each day.Begin your journey with Williams today at wms.co.uk or call 01685 846666.
Coordonnées de contact
Craiglas House, The Maerdy Industrial Estate North, NP22 5PY, Rhymney, Royaume-Uni
- 01685 846666
- sales@wms.co.uk
- www.wms.co.uk
4,7
Excellent
2 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Pleasure to deal with...
Knowledgeable staff answering the phone and always happy to help. A great product range, with fast, reliable delivery. Big shout out to Tina who helps us loads! Ordering with WMS takes the hassle out of the task as they are a pleasure to deal with.
8 août 2024
Réponse de Williams Medical
Good Afternoon, thank you so much for leaving such a wonderful review it is so kind of you, Tina is indeed a great member of staff and an asset to Williams and i will be sure to pass on your compliments of her. So glad you are happy with our service and look forward to assisting yourself in the near future. Kind Regards and take care from all here at Williams Medical Supplies
Réponse de Williams Medical
Good Afternoon Mr Waring, thank you so much for taking time out to leave a review it greatly appreciated, we look forward to assisting yourself in the near future. Kind Regards from all here at WMS
Wide range of merchandise
I've been a client for 20 years, but for some reason, they no longer give me account credit for online orders I make directly. Curiously, they allow account credit for my practice staff when they phone directly.
Apart from that there is a good range of medical supplies and equipment and deliveries are prompt.
I only had one order go missing in 20 years and it was promptly replaced.
8 août 2024
Réponse de Williams Medical
Good morning Felix,
Thank you for your review, I'm sorry you've experienced issues while online ordering. I've escalated your issue to our Web team who've checked and confirmed that you account purchasing ability is in full working order. Should you encounter any further issues, please call our customer care team on 01685-846666 selecting option 2. We look forward to continue doing business with you.
Kind Regards
Cherie Coles
Customer Care Manager
Always manage to speak to someone and…
Always manage to speak to someone and our account manager is very helpful with pricing etc
8 août 2024
Réponse de Williams Medical
Hello Debbie, Thank you so much for taking time out to leave such a lovely review it is so greatly appreciated and we look forward to assisting yourself in the near future. Kind Regards from all here at Williams Medical Supplies
Staff are ALWAYS very friendly and…
Staff are ALWAYS very friendly and knowledgeable about products and go that extra mile to make your experience a good one
Will always use Williams
13 août 2024
Réponse de Williams Medical
Hi Linda,
Thank you so much for taking the time to give us such a smashing 5* review. I'll ensure the sales floor receive your lovely feedback.
Kind regards
Cherie Coles
Customer Care
Team Manager
Excellent
Good price, swift service and informative website detail. Lost a star because it took a week for them to reply to an online query regarding a next day delivery service....didn't matter in the end as it took only 2 days to arrive.
*Update of review posted 13/08/2024. Comical it takes a week to get a response to a simple online query, yet less than 24 hours for the company to respond to any form of negative Trustpilot feedback regarding thier service ;o) Maybe get some of those 'managers' lending a hand with what really matters. All said and done happy customer
5 août 2024
Réponse de Williams Medical
Hi Richard,
Thank you for completing our Trust Pilot review site, your feedback is important to us and will help us to improve our service going forward. I'll ensure that your feedback is directed to the relevant departmental Managers.
Kind regards
Cherie Coles
Customer Care Manager
Quick and reliable
6 août 2024
Réponse de Williams Medical
Good morning,
Thank you so much for taking the time to give us, not only a review, but a 5* one. Your feedback matters to us and helps us to continue to give a great customer experience, thank you once again.
Kind regards
Cherie Coles
Customer Care Manager
Réponse de Williams Medical
Hi Robert,
Thank you very much for taking the time to give us a wonderful 5* rating. We pride ourselves on the speedy delivery of all our stock items, so it's great to have your feedback, thank you once again.
Kind regards
Cherie Coles
Customer Care Manager
Arrived promptly but not packed well
Arrived promptly but not packed well. Small valuable items left rattling around in a much larger box.
6 août 2024
Réponse de Williams Medical
Good afternoon Jonathan, Thank you for taking the time to give us feedback via Trustpilot. I'll ensure that your comments regarding the size of packaging used, are fed back to our warehouse manager so that we can improve going forward.
Kind regards
Cherie Coles
Customer Care Manager
A super friendly company
Super friendly phone service. Sorted and bought a replacement Roche INR test kit. Bought on Friday, delivered on Monday lunchtime. Nicely packaged and works well. Thank you to the staff of Williams. John Turner, Birmingham
28 juin 2024
Avis spontané
Réponse de Williams Medical
Hi John, Thank you for taking the time to give us such a comprehensive 5* review it's greatly appreciated. I'll ensure that your comments are fed back to all the staff here at Williams.
Kind regards
Cherie Coles
Customer Care Manager
Always excellent customer service
Always excellent customer service. Very helpful and fast deliveries.
17 juin 2024
Réponse de Williams Medical
Hi Elaine, Thank you for taking the time to complete a trust pilot review for us. We genuinely care about our customers and to receive feedback like this makes it all worthwhile.
Kind regards
Cherie Coles
Customer Care Manager
Easy to order and quick delivery
17 juin 2024
Réponse de Williams Medical
Hi Anthony, Thank you so much for you 5* review, It's great to be acknowledged and appreciated! I'll ensure that your comments are fed back to everyone, across both the sales floor and warehouse. We look forward to servicing your orders in the future.
Kind regards
Cherie Coles
Customer Care Team Leader
Not received my order after over a…
Not received my order after over a month, when I got a message from DHL saying it was delivered I received a completely different item and have had no correspondence on a refund or where my order actually is.
4 juin 2024
Avis spontané
Réponse de Williams Medical
Good afternoon Hollie,
Thank you for reaching out to us regarding your recent order. I'm sorry to hear you've received an incorrect item.
In order for us to resolve the issue for you, arrange collection and replacement of the said item, we'll need some additional information. May we ask, you to contact our customer care team on 01685-846666 selecting option 2. We'll need your full name/ delivery postcode or order number etc... Please allow our customer care team to support you with this, by contacting us at your earliest convenience.
Kind regards
Cherie Coles
Customer care Team Leader
Réponse de Williams Medical
Good Afternoon Stefania, Thank you so much for taking time out to leave us a fantastic 5 * review it really is greatly appreciated. Take Care and we look forward to speaking to you in the near future.
Cherie Coles
Customer care Team leader
Apollo BioPCM Smart Panels
I highly recommend Williams Medical Services for their professionalism and their great customer service team. We recently purchased Apollo BioPCM Smart Panels for our treatment room fridges and we were pleasantly surprised at how quickly they arrived. Very easy to install.
29 janvier 2024
Avis spontané
Réponse de Williams Medical
Hi Jackie, Thank you so much for taking time out to leave a lovely 5* review, we are so happy you are pleased with our services and we look forward to speaking with yourself soon. Kind Regards from all here at Williams Medical Supplies
Cherie Coles
Customer Care
Team leader
Goods never received 6 weeks following…
Goods never received 6 weeks following order, and no response from customer services
31 janvier 2024
Avis spontané
Réponse de Williams Medical
Hi, Thank you for taking the time to leave us this review, all feedback, good or otherwise helps us to improve our service. I am sorry to hear that we have let you down recently, I'll need your full name and order number please so that I can investigate this incident for you. I'd be grateful If you could contact me directly via my email address cherie.coles@wms.co.uk I'll ensure I look into this as a matter of urgency and get back to you as soon as possible.
Best Wishes
Cherie Coles
Customer Care Team Leader
LCD display needs rethinking
LCD display needs rethinking! Please note if you are considering buying this fridge, the max/min reset is too close to the on/off function. This has resulted in a loss of vaccines worth over £5k, within the first 24hours of use.
16 janvier 2024
Avis spontané
Réponse de Williams Medical
Hi Michelle, I'm sorry to hear you've experienced issues with the LCD display on a fridge that you purchased from us. Could I ask that you contact me directly via my email address please so that I can access your account and direct you to the correct technical support team who can run through a range of diagnostics and testing for you, that way they can establish the cause of the issue.
cherie.coles@wms.co.uk
Kind regards
Cherie Coles
Customer care team leader
Would have given 0 if it existed
Would have given 0 if it existed. Husband ordered Dario test strips in November. Told several times they were despatched which was a lie. Still not here and now fighting for weeks to get a refund. Absolutely useless customer service team who seemingly cannot resolve a simple issue. Never again 🤬
30 janvier 2024
Avis spontané
Réponse de Williams Medical
Good afternoon, I'm sorry to hear you've been extremely dissatisfied with our service, please allow us the opportunity to fully investigate and resolve the matter for you. In order for me to proceed I'll need your name, order number, your preferred contact details telephone number or email address please? My direct email address to send your information is cherie.coles@wms.co.uk I await your reply.
Kind regards
Cherie Coles
Customer Care Team Leader.
Amazing customer service
Amazing customer service. Easy to get hold of (phone or email) and they helped me to get the right product on time. Lovely to speak to people who know what they're doing and care about their customers. Thank you!
21 décembre 2023
Avis spontané
Réponse de Williams Medical
Hi Meriel, Thank you very much for you review and your kind comments, I'll ensure they are fed back to the team here at Williams. Happy new year to you, I hope that 2024 is all you wish for.
Never received order
Been just under a month and haven't received my order (128360311) which was desperately needed before the new year.
27 décembre 2023
Avis spontané
Réponse de Williams Medical
Hi Georgia, I'm so very sorry to hear you've had such a delay with your order, thank you for raising this. I've escalated the matter with our warehouse team today and we are working to resolve the matter for you as soon as possible. I'll be back in contact with you as soon as soon as I can regarding this.
Hi Georgia, As promised an update on your order, our warehouse team have tracked this and confirmed they have released it today. Delivery will take around 3 working days due to your location. We are extremely sorry for the delay in getting this dispatched to you sooner.
Kind regards Cherie Coles
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