I've been a client for 20 years, but for some reason, they no longer give me account credit for online orders I make directly. Curiously, they allow account credit for my practice staff when they... Voir plus
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Lisez les avis des autres
Good price, swift service and informative website detail. Lost a star because it took a week for them to reply to an online query regarding a next day delivery service....didn't matter in the end as... Voir plus
L'entreprise a répondu
Lucy Thomas, our account manager is kind, friendly and efficient. She always goes above and beyond to help us with our order, source supply for us and give us the best price. Overall, WMS has a very c... Voir plus
L'entreprise a répondu
The delivery was prompt, and all requested items were delivered. The only thing I would like to mention is the invoices were sent with the delivery note instead of sending the invoices to e by emai... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de matériel médical
- Fournisseur d'équipements de traitement du diabète
- Fournisseur d'équpement médical
- Grossiste en produits pharmaceutiques
- Matériel et équipement d'hôpital
À propos de Williams Medical
Écrit par l'entreprise
Williams Medical Supplies is the UK's leading supplier of medical disposables, equipment, pharmaceuticals, family planning products and medical services to the Primary Care market. Shop Online for our full range.
Welcome to Williams Medical…
As UK Healthcare’s leading supplier of medical goods and services, Williams is the number one destination for GP Surgeries, Commissioning Groups, GP Federations and Corporate Healthcare Providers.Combining exceptional customer service with great value pricing, Williams provide the market’s widest range of medical equipment, disposables, and pharmaceuticals. In addition, a fully comprehensive range of value-added support is also offered, including an ever popular equipment Test & Calibration service which is uniquely approved and accredited by leading manufacturers such as Welch Allyn, seca, Omron, Keeler, Vyaire and many more.
Giving you more…
Think of Williams as an extension of your team; making it easy for you to get exactly what you want, when you need it.From friendly and knowledgeable sales staff, through to same-day despatch on stock line orders and up to 60 days credit, everything Williams do is designed to give you more… more value, more service, more support, more time to focus on your priorities.
Experience for yourself…
Thousands of GP practices and valued customers trust Williams with their supplies each day.Begin your journey with Williams today at wms.co.uk or call 01685 846666.
Coordonnées de contact
Craiglas House, The Maerdy Industrial Estate North, NP22 5PY, Rhymney, Royaume-Uni
- 01685 846666
- sales@wms.co.uk
- www.wms.co.uk
4,7
Excellent
2 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
very easy to order always delivered…
very easy to order always delivered promptly- never have any issues. best company ive dealt with
8 septembre 2025
Avis spontané
Réponse de Williams Medical
Thank you very much for your kind review Nicola. We’re delighted to hear that you had a positive experience with our medical supplies and services. Your feedback is greatly appreciated and encourages us to continue providing dependable, high-quality healthcare solutions.
easy to order and delivered really…
easy to order and delivered really quickly
14 août 2025
Avis spontané
Réponse de Williams Medical
Hi Mr Wortley, We're so happy to hear that you are pleased with your recent dealings with Williams. Thank you for taking the time to leave a review, it's very much appreciated.
Kind regards,
Paula
Customer Care Representative
Exceptional Customer Service
I made an stock keeping error and needed the product by monday. The sales person I spoke to - unfortunately cannot remember her name - was so incredibly helpful, expedited my request and was very kind. So appreciated! It arrived by the next working day and everything was exactly as needed.
8 août 2025
Avis spontané
Réponse de Williams Medical
Hi Susanna, Thank you so much for your lovely comments, I'll feed these back to the sales team, they always go the extra mile for our customers.
Kind regards,
Paula,
Customer Care representative
Réponse de Williams Medical
Hi, Thanks for choosing Williams and leaving a lovely review, we'll look forward to doing business with you in the future.
Kind regards,
Paula,
Customer Care Representative
Efficient fast delivery
30 juillet 2025
Avis spontané
Réponse de Williams Medical
Hi Sharon, thanks for your review, so pleased to hear that you're please with the service.
Kind regards,
Paula
Customer Care representative
Excellent service and speedy delivery
Excellent service and speedy delivery
29 juillet 2025
Avis spontané
Réponse de Williams Medical
Thank you for taking the time to share your positive feedback and leaving us a 5 star review.
Kind regards,
Paula Gruber
Customer Care Representative
Efficient
Quick, pleasant, very helpful with product enquiries and efficient. From taking the order to despatch and delivery, the process is very satisfactory.
30 juillet 2025
Avis spontané
Réponse de Williams Medical
Thank you for taking the time to leave us a 5 star review Zarina, It's great to hear you were very satisfied with your recent order.
Kind regards,
Paula Gruber
Customer care representative
The sales team needs a complete…
The sales team needs a complete overhaul. For a simple problem, you end up speaking to 5 different sales people who all tell you something different. You spend more time chasing them even though they say they'll get back to you, which they don't. Avoid like the plague!!!!
4 août 2025
Avis spontané
Réponse de Williams Medical
Thank you for bringing this to our attention - we really appreciate your feedback and are sorry to hear that your experience was not up to the standard we aim to deliver. We take all feedback seriously and have requested some further information to enable us to investigate this further. Could you provide your order number please?
Please provide this at your earliest convenience - you can also contact our customer care team on 01685 846666 or email CustomerCAre@wms.co.uk in the meantime.
Apologies once again, we look forward to rectifying your recent experience.
Regards
Paula
Customer Care Representative
Speedy Delivery
Order placed on Wednesday 6th August. Item delivered on Thursday 7th. Speedy delivery.
Wide choice of quality instruments.
Would recommend this company for efficient service.
6 août 2025
Avis spontané
Réponse de Williams Medical
Thank you for your review Mr Chambers. We’re glad to hear that your order arrived promptly and the process was seamless. Providing a reliable and efficient service is something we take great pride in, especially when it comes to essential medical supplies
Always happy with Williams products.
Ease of finding what I wanted on your website and arrived quickly and well packaged.
26 juillet 2025
Avis spontané
Réponse de Williams Medical
Thank you very much for your kind review. We’re delighted to hear that you had a positive experience with our medical supplies and services. Your feedback is greatly appreciated and encourages us to continue providing dependable, high-quality healthcare solutions.
Do not waste your time!!
Do not waste your time!!
Ordered from them over 2 weeks ago with a delivery time of 3-5 business days. It’s been 12 business days since, and had no notice of dispatch. Attempted to email them a week ago for an update and had no response either.
Read reviews at this point and seen it’s a similar issue for many. Do not recommend!!!
16 juillet 2025
Avis spontané
Réponse de Williams Medical
Thank you for your feedback Bridey. We sincerely apologise for any delays with your order. We understand how critical timely delivery is for medical supplies and are working hard to minimise such issues in the future. We understand our customer service team have been in touch and resolved this issue for you. We apologise again for the issues you encountered
Easy transaction very fast delivery and…
Easy transaction very fast delivery and very polite and professional staff!! Excellent doing business with them!!
22 juillet 2025
Avis spontané
Réponse de Williams Medical
We truly appreciate your thoughtful words. It's wonderful to hear that our team met your expectations – delivering professional, knowledgeable service is always our top priority. Thank you for taking the time to share your experience
Always helpful
Always helpful, friendly, and competitive prices with most items.
22 juillet 2025
Avis spontané
Réponse de Williams Medical
Thank you very much for your kind review Mrs Barton. We’re delighted to hear that you had a positive experience with our medical supplies and services. Your feedback is greatly appreciated and encourages us to continue providing dependable, high-quality healthcare solutions.
Great service and response!
23 juin 2025
Avis spontané
Réponse de Williams Medical
Thank you very much for your kind review. We’re delighted to hear that you had a positive experience with our medical supplies and services. Your feedback is greatly appreciated and encourages us to continue providing dependable, high-quality healthcare solutions.
Great service
My order was dispatched promptly and customer care team was very helpful answering my enquiries.
1 juillet 2025
Avis spontané
Réponse de Williams Medical
We truly appreciate your thoughtful words. It's wonderful to hear that our team met your expectations – delivering professional, knowledgeable service is always our top priority. Thank you for taking the time to share your experience.
Reasonable range of supplies
Reasonable range of supplies, generally prompt dispatch, but there is sometimes a mismatch between stock available on the website and reality
8 juin 2025
Avis spontané
Réponse de Williams Medical
Thank you for your honest feedback. While we’re pleased there were some positives, we recognise there are areas we can improve. Your comments help guide our efforts to enhance our products and service.
Réponse de Williams Medical
Thank you for your kind review Dr. Kitchen, we're delighted to hear that you appreciated our efficient service! We truly value your support and look forward to assisting you again in the future.
Warm regards,
Kieran Stephens
Marketing Manager
Absolutely first class service
Absolutely first class service, supplying an excellent product at a very competitive price. Would certainly recommend.
6 juin 2025
Avis spontané
Réponse de Williams Medical
Hi Marian,
Thanks for taking the time to leave us a review! We're thrilled to hear that you were happy with both our service and product. Your recommendation means a lot and we hope to help you again in the near future.
Best Wishes,
Kieran Stephens
Marketing Manager
Delivery was next day
Delivery was next day. I did have an issue with paying via the emails but this was rectified with one phone call . Lovely staff who are more then pleased to help
30 mai 2025
Avis spontané
Réponse de Williams Medical
Good morning Paul,
Thank you for our five star Trust pilot review and your kind comments, we are sorry to hear we didn't deliver you a first call resolution for your payment link, we sometimes experience issues with the link successfully sending, I am however, glad to hear that our staff rectified this for you on you repeat call. I'll ensure you lovely comments are fed back to the sales staff here at Williams.
Kind regards
Cherie Coles
Customer Care Manager
Have used Williams for over 20 years…
Have used Williams for over 20 years always had good service. Very responsive if there is a problem. Very competitive with regarding prices
27 mai 2025
Avis spontané
Réponse de Williams Medical
Good morning Gill,
I hope you had a lovely bank holiday and that you're well rested. Thank you so much to completing our Trust pilot review and for your lovely comments. it's always fantastic to have feedback from our customer base and to have this from a loyal customer who has been us for 20+ years, really is the icing on the cake. I'll ensure that your comments are fed back to all staff at Williams, thank you again.
Cherie Coles
Customer Care Manager
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