I've been a client for 20 years, but for some reason, they no longer give me account credit for online orders I make directly. Curiously, they allow account credit for my practice staff when they... Voir plus
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Lisez les avis des autres
Good price, swift service and informative website detail. Lost a star because it took a week for them to reply to an online query regarding a next day delivery service....didn't matter in the end as... Voir plus
L'entreprise a répondu
Lucy Thomas, our account manager is kind, friendly and efficient. She always goes above and beyond to help us with our order, source supply for us and give us the best price. Overall, WMS has a very c... Voir plus
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The delivery was prompt, and all requested items were delivered. The only thing I would like to mention is the invoices were sent with the delivery note instead of sending the invoices to e by emai... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de matériel médical
- Fournisseur d'équipements de traitement du diabète
- Fournisseur d'équpement médical
- Grossiste en produits pharmaceutiques
- Matériel et équipement d'hôpital
À propos de Williams Medical
Écrit par l'entreprise
Williams Medical Supplies is the UK's leading supplier of medical disposables, equipment, pharmaceuticals, family planning products and medical services to the Primary Care market. Shop Online for our full range.
Welcome to Williams Medical…
As UK Healthcare’s leading supplier of medical goods and services, Williams is the number one destination for GP Surgeries, Commissioning Groups, GP Federations and Corporate Healthcare Providers.Combining exceptional customer service with great value pricing, Williams provide the market’s widest range of medical equipment, disposables, and pharmaceuticals. In addition, a fully comprehensive range of value-added support is also offered, including an ever popular equipment Test & Calibration service which is uniquely approved and accredited by leading manufacturers such as Welch Allyn, seca, Omron, Keeler, Vyaire and many more.
Giving you more…
Think of Williams as an extension of your team; making it easy for you to get exactly what you want, when you need it.From friendly and knowledgeable sales staff, through to same-day despatch on stock line orders and up to 60 days credit, everything Williams do is designed to give you more… more value, more service, more support, more time to focus on your priorities.
Experience for yourself…
Thousands of GP practices and valued customers trust Williams with their supplies each day.Begin your journey with Williams today at wms.co.uk or call 01685 846666.
Coordonnées de contact
Craiglas House, The Maerdy Industrial Estate North, NP22 5PY, Rhymney, Royaume-Uni
- 01685 846666
- sales@wms.co.uk
- www.wms.co.uk
4,7
Excellent
2 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
The delivery was prompt
The delivery was prompt, and all requested items were delivered.
The only thing I would like to mention is the invoices were sent with the delivery note instead of sending the invoices to e by email. As some of the deliveries were at different site of our surgeries we sometime don't get the invoices till late or goes missing. We will appreciate if the invoices gets email to us for all sites
orders.
19 mai 2025
Avis spontané
Réponse de Williams Medical
Good morning Vicky,
Thank you for completing our Trust pilot review and giving us a five star rating. Thank you also for your feedback regarding your invoices, this has allowed me to investigate the matter for you.
I've spoken to our administrators this morning and they have rectified the issue by making immediate changes to your account, and will ensure that any further orders you place with us, will have the invoice sent directly to the (email billing address) on the account. Please accept our sincere apologies for any inconvenience caused.
Kind regards
Customer Care Manager
always quick and easy to order with…
always quick and easy to order with prompt delivery
9 mai 2025
Avis spontané
Réponse de Williams Medical
Good morning Shashana,
Thank you for your comments and your 5 Star review. I'm so pleased that you are extremely satisfied with the service you've experienced from us, we look forward to supporting you in the future.
Kind regards
Cherie Coles
Customer Care Manager
Prompt and rapid delivery of our order…
Prompt and rapid delivery of our order - as usual!
8 mai 2025
Avis spontané
Réponse de Williams Medical
Hi Daniel.
Thank you for completing a Trustpilot review for us, it's really good to hear we are delivering a first class service that you appreciate. We look forward to doing business with you in the future.
Kind regards
Cherie Coles
Customer Care Manager
I’ve never come across a company like…
I’ve never come across a company like this one for efficiency. I order on Wednesday afternoon and my order turns up the following day. Very professional and efficient people to do business with. 5 stars
7 mai 2025
Avis spontané
Réponse de Williams Medical
Good morning Mr Parker,
Thank you so much for your kind comments and 5 Star review which welcomed me into the office this Monday Morning. Feedback for us is so very important, and to receive a review of this nature, certainly has made our day. I'll ensure all staff are made aware.
Kind regards
Cherie Coles
Customer Care Manager
Very competitive price and fast delivery
Very competitive price and fast delivery
8 mai 2025
Avis spontané
Réponse de Williams Medical
Good Morning Chris,
Thank you for completing a 5 star review for us. It's fantastic to hear that you are extremely satisfied with both our competitive pricing and our overall efficiency. We look forward to your continued custom.
Kind regards
Cherie Coles
Customer Care Manager
Réponse de Williams Medical
Good afternoon Andre,
Wow, thank you for our 5 star rating and your comments. We've done a lot of work over the last 2 years to ensure that our pricing is as competitive as possible, It's really great to hear we are ticking all boxes for our customers.
Kind regards
Cherie Coles
Customer Care Manager
Great service
1 mai 2025
Avis spontané
Réponse de Williams Medical
HI Jo,
Thank you for rating our service so highly on Trustpilot. It's always great to have feedback. I'll ensure that your comments are fed back to all staff at Williams.
Kind regards
Cherie Coles
Customer Care Manager
Always so helpful.
1 mai 2025
Avis spontané
Réponse de Williams Medical
Good morning Victoria,
Thank you very much for your five star review and lovely comments regarding your experience with us. I'll ensure that your feedback is shared with all employees at Williams Medical supplies.
Kind regards
Cherie Coles
Customer Care Manager
Réponse de Williams Medical
Hi Stephen,
Thank you for your comments and 5 star review. It's great to hear that you are extremely satisfied with our service. We look forward to doing business with you in the future.
Kind regards
Cherie Coles
Customer Care Manager
Great Service
Always very helpful on the phone and swift to deliver our orders!!
25 avril 2025
Avis spontané
Réponse de Williams Medical
Good morning,
Thank you so much for your five star review an lovely comments. Staff here at Williams always give 100% and receiving feedback like this makes it all worth while. I'll ensure your feedback is given to all employees here.
Kind regards
Cherie Coles
Customer Care Manager
Réponse de Williams Medical
Good morning Phyllis,
Thank you so very much for completing our trust pilot review and your kind comments. It's always really appreciated to receive feedback. I'll ensure your comments are shared with all the staff here at Williams Medical supplies.
Kind regards
Cherie Coles
Customer Care Manager
Réponse de Williams Medical
HI Nishat,
Thank you so much for your 5* review and kind words. I'll ensure that your feedback is given to all employees at Williams.
Kind regards
Cherie Coles
Customer Care Manager
very pleased with blood pressure device…
very pleased with blood pressure device supplied by Williams Medical. Excellent and speedy delivery.
11 mars 2025
Avis spontané
Réponse de Williams Medical
HI Norman,
Thank you very much for your kind comments and out 5 star review rating. We are so pleased that you are happy with your new device and it's speed in transit.
Kind regards
Cherie Coles
Customer Care Manager
Great.my order arrived in 2 days
Great.my order arrived in 2 days. Very happy. Recommend seller.
24 février 2025
Avis spontané
Réponse de Williams Medical
Good afternoon Dalva,
Thank you very much for completing our Trustpilot survey and giving us a wonderful 5 star rating.
If we can be of any assistance to you in the future, please do not hesitate to contact our sales line on 01685-846666 selecting option 1.
Kind regards
Cherie Coles
Customer Care Manager
WARNING do NOT order from this company!
WARNING do NOT order from this company!
I placed an order and submitted an instant payment for it to be automatically cancelled by Williams!
My telephone calls were picked up by an answering service or were added to a queue only to be disconnected!
Initially my emails were unanswered, further to correspondence from me threatening a dispute through the bank I received a reply assuring my refund was being processed!
Even more worryingly I was sent a screenshot of the refund being processed (inaccurate information on the screenshot)
Needless to say I am still waiting for my money back!
I have raised a dispute with the bank and have reported this as fraud!
My next steps will be to contact the police and initiate a criminal investigation!
I would urge everyone who has been a victim of this company to do the same, or please contact me!
This is clearly theft and deception and I refuse to allow Williams to get away with this!!
REPLY to the response below from Williams:
In relation to the submission of a professional Pin Number i did provide you with my registration details when i submitted my order!
You cancelled this order without notification and also held onto my funds.
At the point at which you cancelled my order payment should not have been taken, given there was no transaction.
Your endless list of negative reviews are testimony to your unethical approach to customer care!
Take some responsibility and learn from the poor feedback you are receiving from so many unhappy customers!
1 janvier 2025
Avis spontané
Réponse de Williams Medical
Hi Adele,
After further investigation I can confirm that we managed to track your order transaction details and our findings are as follows.
Your order was not processed due to it containing pharmaceutical items. Our systems show that you were prompted with a request for information at checkout stage. You were specifically asked to provide us with the relevant documentation to include either a GMC,NMC or HCPC number, none were provided and this stopped the order from processing to a dispatch point.
I note you spoke with one of our Team Leaders here at Williams and she confirmed that your refund had been actioned on the 28th of January and that this would take 3-5 working days to enter your bank account. I can also confirm that this refund was actioned by our accounts team on that day.
Please contact your bank and provide them with transaction reference number that you were given by our Team leader and they will be able to check this for you.
We apologise for any inconvenience caused by you missing this online information.
Kind regards
Cherie Coles
Customer Care Manager
My phone contact was dealt with…Customer Services
My phone contact was dealt with smoothly and the goods arrived timely.
7 février 2025
Avis spontané
Réponse de Williams Medical
Good afternoon,
Thank you very much for completing our trust pilot survey, I'll ensure that your kind comments are fed back to the staff here at Williams Medical supplies.
Kind regards
Cherie Coles
Customer Care Manager
Easy to use website
Easy to use website, very good pricing, supplier kept me updated, product arrived next day. Definitely recommend and will use again.
8 février 2025
Avis spontané
Réponse de Williams Medical
Good afternoon,
Thank you for your comments regarding your recent customer experience with us here at Williams Medical supplies. It's great to hear you were extremely satisfied with website, ease of ordering and timely delivery. We look forward to doing business with you in the near future.
Kind regards
Cherie Coles
Customer Care Manager
Réponse de Williams Medical
Hi Nagendra,
Thank you for your five star review and your kind comments. I'll ensure that your feedback is given to all staff here at Williams Medical Supplies.
Kind regards
Cherie Coles
Customer Care Manager
Ordered supplies for my workplace and…
Ordered supplies for my workplace and it delivered on time, supplied was left near the reception, which was appreciated, our order box was pack nicely by Katrina, appreciate the secure package of our bought items with added air cushions to avoid damages.
28 janvier 2025
Avis spontané
Réponse de Williams Medical
Good morning,
Thank you for taking the time to complete our trust pilot review and giving us a fantastic 5* rating. It's always great to receive such lovely positive feedback, I'll ensure your comments are shared with our warehouse staff, thank you once again.
Kind regards
Cherie Coles
Customer Care Manager
The meter arrived the day after…
The meter arrived the day after ordering and was w,ell packaged
21 janvier 2025
Avis spontané
Réponse de Williams Medical
Hi Joan,
Thank you for taking the time to complete our Trust pilot survey, It's great to hear you were extremely satisfied with your recent delivery.
Kind regards
Cherie Coles
Customer Care Manager
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