I ordered a SUP from the website claiming next day delivery. Over next few days had no updates on delivery, I emailed several times, tried the chat which was down and tried calling the office number... Voir plus
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Lisez les avis des autres
Ian responded to our initial queries in a prompt and professional manner. This excellent customer service resulted in us ordering from them. Full tracking details were provided and the paddle board ar... Voir plus
L'entreprise a répondu
I purchased a paddleboard last July during lockdown. Used it for the first time last month when we went to France as we camped beside a lake. I bought the board due to the 6 year warranty. Unf... Voir plus
Recommended in all areas of customer service. From initially requesting advice to post-purchase communications. Wolf Creek UK are first class. On receipt of our parcel we were so pleased with the hand... Voir plus
À propos de l'entreprise
- Magasin de vêtements et d'articles de plein air
- Magasins d'articles de canoë-kayak
- Magasin d'équipements sportifs d'extérieur
Écrit par l'entreprise
We are an exciting online retailer, with a passion for paddle boarding. Our vision is to make paddle boards more accessible to everyone. We aim to help increase fitness, mental health and wellbeing. We strongly believe in the power of water. Let's us be part of a new paddle boarding journey with you. Our paddle boards are all made to the highest safety standards. We test and inspect all of our paddle boards personally before they are sent out to our retail customers to ensure a smooth safe transaction. We only sell paddle boards that we, at Wolf Creek would be happy to use ourselves
Coordonnées de contact
255 Corinium House, Corinium Ave, Barnwood point , GL43HX, GLOUCESTER, Royaume-Uni
- 01452699779
- Enquiries@wolfcreek.uk
- www.wolfcreek.uk
3,1
Moyen
125 avis
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Lovely looking starter SUP board
Lovely looking starter SUP board, I had reservations but cant fault it. Pleasantly surprised. Rigid at 13psi with my 18st on it. Fast proffesional service. Good value for money. 👍
25 juin 2021
Réponse de Wolf Creek uk
Thanks Colin, so great to hear 😁
Ordered on Friday
Ordered on Friday - delivered Monday. Very good quality and great service.
25 juin 2021
Réponse de Wolf Creek uk
Thank you Gordon and happy sailing!
Awesome product quick delivery & great…
Awesome product quick delivery & great communication
16 juin 2021
Réponse de Wolf Creek uk
Thanks Mick for such great feedback, Always great to hear. Please call back anytime
We had ordered from another company…
We had ordered from another company which was a rip off so was hasty about who we chose to buy from an wolf creek was by far the best, even the director write an email apologising for a wrong tracking number which was sorted straight away an paddle boards arrived couple days after top marks from me so happy with our paddle boards
16 juin 2021
Réponse de Wolf Creek uk
Sorry to hear about your previous experience Ashleigh, I hope we have managed to at least restore a little bit of faith in online shopping for the future. There are plenty of us good guys out there! Happy paddling 😁
Excellent service with very prompt…
Excellent service with very prompt delivery. As for my paddle board, it's excellent too. Just need to get some time spent on it now
14 juin 2021
Réponse de Wolf Creek uk
Thanks Graham and enjoy your time on your board 😊
Delivery next day
Delivery next day, very well laid out equipment making it easy to inflate and deflate. I was pleasantly surprised with the carry bag (rucksack) which easily holds all the equipment.
9 juin 2021
Réponse de Wolf Creek uk
Thanks Brian, being able to throw everything in it's backpack makes our boards so versatile, they can be taken with you everywhere with ease
Recommended
Ordered 2 paddleboards of wolf creek a few weeks ago. Im really happy with the boards and customer service. Only one board turned up at first but when spoken to wolf creek they sent a replacement board which arrived the following day. Used the boards on our holiday at Skye and absolutely loved it. Looks like good quality boards so far and easy to carry in a backpack.
7 juin 2021
Réponse de Wolf Creek uk
We are very sorry UPS let us and you down but are glad we were able to put this right for you in a swiftly manner
I had an issue with the board
I had an issue with the board. However, the level of customer service I experienced was excellent and would highly recommend this company, and Ian, to anyone.
30 mai 2021
Réponse de Wolf Creek uk
Thanks John. We are happy we could put things right for you. We will always do our upmost to put things right for our customers. Please call again anytime
Great advice nexday service faultless
19 mai 2021
Réponse de Wolf Creek uk
Thank you for such a great reveiw and please call back anytime
From the start to the end result of…
From the start to the end result of purchasing the paddle board, Ian and his staff were extremely helpful and patient, I have already recommended the company to other friends, and will continue to do so 👍.
18 mai 2021
Réponse de Wolf Creek uk
Thanks Anthony, we can't ask for a better review than that ☺ please call back anytime
Réponse de Wolf Creek uk
Thanks Kevin, please call back anytime
Réponse de Wolf Creek uk
So glad to hear you love your new board ☺ Please call back anytime Eunice!
Excellent service
Excellent service. Ordered one day. Delivered the next. Could not be faulted. Not used paddleboard yet but will review when I have.
13 mai 2021
Réponse de Wolf Creek uk
Thanks Ann and good luck on your maiden voyage 🐺🌊
Recommended
I can recommend Wolf Creek, we had no problems at all with ordering or delivery. A lovely hand written thank you note was included in the delivery. Thank you.
12 mai 2021
Réponse de Wolf Creek uk
Thanks Rachel, it was our pleasure ☺
Amazing service and after care would…
Amazing service and after care would highly recommend wolf creek
10 mai 2021
Réponse de Wolf Creek uk
Thanks Paul, it's always great to have such good feedback, please call back anytime ☺
Excellent customer service and looking…
Excellent customer service and looking forward to getting on the water
10 mai 2021
Réponse de Wolf Creek uk
Thanks Joel. Please call back anytime 🐺🌊
Came the next day as promised
Came the next day as promised, looks great ,yet to try it out but very happy
10 mai 2021
Réponse de Wolf Creek uk
Thanks Richard, have a great time on your maiden voyage ☺
Quick delivery and can’t wait to get out on my new paddle board
Quick delivery and can’t wait to get out on my new paddle board! Thought the personalised note was a nice touch! Will be recommending to friends & family!
10 mai 2021
Réponse de Wolf Creek uk
Thanks Kelly, it was our pleasure ☺ Good luck on your maiden voyage 🐺🌊
Fast delivery and good price
Found a SUP I liked on Wolf Creek UK, very easy ordering process, very clear and consise description and best of all it arrived within a week.
Now just need some sunshine so I can go and get wet😁
10 mai 2021
Réponse de Wolf Creek uk
Thanks Scott. Most boards ordered under our 10-12 days delivery arrive a lot sooner as we give a longer timescale so not to disappoint our customers. We would rather be a week early than one day late! Please call back anytime ☺️
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