Worldofwatering Avis 

Ordered a Gardena hose pipe on a reel, very quick delivery, great price and a great hose! Would recommend World of Watering

Ordered Gardena hose & trolley. Very competitive price. Order placed Saturday & delivered 9.00am Tuesday morning. Fantastic service - very happy customer!

Great company to deal with, easy transaction and fast delivery, all their garden tools are top quality and well priced, I would definitely recommend this company.

good service and delivery just what i wanted

Quality products at good prices delivery excellent

We are a charity We bought an incompatible product and I lost the box which was opened anyway the company refused to refund the item because I no longer had the box which would have been damaged anyway due to me opening it! They claim to have a returns policy on their website which they don’t! So make sure you order the correct products and read everything about it as they are not interested in giving returns and do not publish where to sell unused items online. The returns policy is also not published online as stated

Flawless. No hassles. Prompt delivery. Hadn't heard of them before. Placed a second order immediately, now I know them to be reputable. Better price than Amazon too (and in stock).

Purchased Gardena tree lopper 410 plus which is long product. Ordered on Tuesday, despatched Tuesday and received Wednesday lunchtime. Great pricing which included free shipping. Superb service my five stars are 5 gold stars

I ordered a Gardena tool to WoW as they claim to be the biggest Gardena online supplier. The item was in stck.I received confirmation without tracking number After more than 10 days without information I sent an email. I received an automatic answer saying that there was no tracking tool, that we have to wait at least 15 days before sending an email and that they preferred emails than phone calls.
I had to chase them by mail till I received a call ( on a Sunday!) saying that the tool had been damaged by the carrier. I didn't believe that.They confirmed that I would receive "soon" the tool. Which happened 2 days after the call, finally.

I ordered some christmas presents from worldofwatering (shown in stock) 4-5 day delivery. After a week and a half I received a generic email, that began "hi there", tht advised that as a "consequence of Covid" that my order cannot be fullfiled until next year.
This pandemic is horrendous but I am fed up with business blaming using the pandemic as an excuse for poor service.
If an item is shown as in stock it should mean that its ready to be delivered not awaiting delivery by the supplier.
I have to now shop for presents that I thought I had completed with very little time - will not shop here again.

Requiring a new garden rake I decided to purchase a Gardena combi-system rake from World of watering, thinking that the process would be simple.
How wrong was I.
Firstly the items that I decided to purchase were shown on the web-site as being in stock, this was not the case, after waiting for my delivery I enquired as where my products were, only to be informed that they were out of stock. [ 2-3 weeks to supply].
Further communication with the company convinced me to request that they should refund my payment.
Having sent e-mails to the company over the last few days and not having received confirmation that the refund has actually been processed, I find myself dismayed as to this companies retail strategy.
I have been a retail manager myself for many years and quite frankly find this companies attitude to their customers lacks a sense of constructiveness and regard to creating goodwill.

Will I deal with World of watering again, NO.

Made a warranty claim on lopper purchased just before lockdown. Initial & subsequent emails were promptly responded to with helpful information. Faulty item being replaced without quibble. Would highly recommend.

Wow!!! That was quick. Faster than Usain Bolt.
Ordered 2 p.m yesterday. Delivered mid-day today. Thanks very much.

Excellent service. Fast postage, great communication.
Highly recommended.

Customer service is what I look for in any company. It is as important as pricing, for what good is a cheap price if your vendor cares nothing about your problems? This review is all about customer service, in particular for responding to a "panic order" I made for Gardena parts because my Landscape Gardener suddenly returned to our [Covid-19 delayed] garden project and wants to put down the irrigation pipework before the slabs can be laid. In my haste to get my hands on the parts, I ordered from Worldofwatering, only to find that I could actually get the "out of stock" items elsewhere, but a little quicker [when speed was of the essence]. Because they responded promptly to my "panic'd plea" to cancel the order (which I would have had to return), they were able to cancel the order and refund the payment, thereby saving me a load of hassle. I really value that response, and I will certainly look to sourcing future products from them. And I suggest you do the same.