WOWBBQ.co.uk Avis 

I have had an exceptionally great experience with WOWBBQ. Great advice, brilliant products and they do exactly what they say they will do. I had a minor issue, and it was dealt with efficiently and without fuss. That's everything I could possibly want and more. I say without hesitation, HIGHLY RECOMMENDED!

Not an overstatement to say it has been the best customer service experience in living memory, and a very refreshing break from the norm. Niall was attentive, polite, helpful, and prompt in contacting me about delivery and discussing options. I felt like he knows the products and the delivery experience, and I was in safe hands. Really made me think, who are these people?

I don't buy BBQs very often, so wasn't previously familiar with the company, but wouldn't hesitate to recommend them.

Excellent service and prompt delivery. I am truly impressed.

WOWBBQ - Great company.

I purchased a Weber bbq from this company. The bbq I ordered had sold out. I was offered a 2026 Weber Traveler Compact bbq. Niall coordinated this purchase, seamlessly. Great customer service.
And what a product. Superb quality.
You get what you pay for. Top quality.
Niall, you are a credit to your company. A true Star.

PS

The bbq was so well packaged and protected. I will always default to this company, above all others.

Customer Support ( Niall Murray ) of wowbbq.co.uk, via its designated email address, is of great help.

Prompt Delivery of
1 - Weber Master-Touch GBS Black E-5750 Charcoal BBQ 57cm
3 - Weber Cover (7143)

2 - Refund of Slow N Sear Drip N Griddle Pan Cast Iron.

Highly appreciate.

Mediocre communication and misleading delivery information page on their web site with very expensive postage rates give an overall poor impression of this company. Disappointing

Amazing customer service that went above and beyond. Would recommend 100%

Disappointing to have my order cancelled and refunded without any communication.
poor/no order tracking information before it was cancelled too.
Wont bother going back here

*** Response to reply ***
My 1 star review reflects the level of service I have received.

What I do for a profession has no relevance to this, but since you raised compliance, you can mislead by omission too. You failed to mention in your reply I actually ordered 2 paid for items, the reason i was on your site in the first place.
Which you cancelled them without communication! This is what I am reviewing you on.
A quick email to say there was an error and the price wasn't right for the items I haven't mentioned in my review and I would happily have proceeded with the paid for elements of my order.

I am deeply concerned by 1 - Your conduct in both researching my professional status and attempting to exploit this. 2 - Your misleading comments regarding my character. Unless an apology is issued, I will have little option to seek independant legal advice in relation to your defamatory comments.

If you wish to discuss this further, I kindly suggest we take it away from a public forum!

I rang the telephone helpline on 4 different occasions and the phone was answered immediately every time . And by a real human being who was both professional and knowledgeable . A rare level of service these days . Purchase was on time and beautifully packaged . A great experience all round .

Very good service, bought a 22’ WSM, the pallet company they use let me choose my delivery day and the item arrived perfectly. Would definitely recommend and use again

Absolutely shocking costumer service, they cancelled my order without telling me due to me ordering the wrong size BBQ cover,

I took a day off to receive the order and received absolutely 0 contact from the company. Shocking.

Having ordered a Weber 5775 Master Touch bbq as a fathers day gift from my kids it arrived with a slightly damaged lid, the result of poor handling as was evident by a small mark on the box I hadn't noticed upon receiving the item. There was a small dent to the lip of the lid, but more annoying was the ceramic coating had chipped as as result. Although it wouldn't affect the operation of the bbq I was somewhat disappointed having paid so much for it. I sent an email to WOWBBQ expecting to be involved in a long drawn out email chain about blame and having signed for the parcel with damage to the packaging evident etc..., but to my surprise and their credit they saw the images I sent and have dispatched a replacement lid without fuss. I will definitely be using them again.

After reviewing numerous companies to purchase a Weber Sprint EP-435 I choose WowBBQ and paid the price advertised, a week later they had reduce the price by £70, I spoke to Niall who immediately offered to reduce the cost and issued a refund. The Delivery was slower than expected but was not a problem as the summer weather had deserted for rain to take over. Sorry the weather was ruined by my purchase!!. The BBQ was well packaged from Weber and took just under 1.5 hours to build with good instructions. The BBQ is extremely well made and appears very robust so should last a long time.

I was in the market for a Webber Gas BBQ and find their line-up very confusing. Thankfully I was able to call WOWBBQ who were always happy to help and answer questions to figure out exactly what I was after.

Unfortunately, the day before I was going to place my order, the BBQ I wanted went out of stock, so I had to purchase a different model from a local store instead. I then purchased all my accessories from WOWBBQ without realising some didn't fit because I had bought a slightly different model.

Upon discussing this with WOWBBQ they were extremely helpful and ultimately allowed me to return the item for a full refund.

Sent a damaged grill (handle and smoke ring) not world ending but annoying for a 'new' bbq. Took no responsibility just blamed the manufacturer. Only gave me options that would mean having to dismantle and rebuild the grill wasting time. Waiting to return but customer service seems to be staling.

Amazing experience with WOWBBQ I got my weber delivered, I was excited to put it together. However one of the side panels was bent, and the paint had flaked off.

No bother phoned up the guys at WOWBBQ, without any issue they said they would send out another side panel, next day.

Very happy about that, now that is what I call great service. I will be ordered all my Weber accessories from you now.

I ordered this BBQ from WOB, after doing research on both Weber BBqs and the companies selling them. So glad I chose this company. I ordered late on Sunday evening and it arrived promptly and in perfect condition on the Tuesday am. Not used it yet, but git some helpful videos from the company on purchase, which was much appreciated. Can't wait to use it ,and hope this weather continues.

Slight issue with the product supplied, not WoW’s fault, however they answered the phone and found a solution immediately. Would highly recommend and the replacement should arrive in time for our hosting this weekend.

Really great customer service from Patrick and Niall who responded quickly and gave some great advice on which model to buy. Dispatched and delivered within 4 working days so super quick. Would definitely recommend these guys!

I don't normally write reviews but thought Wowbbq deserved some recognition for the great customer service I recently received.

I purchased a few accessories along with a Weber Master-Touch. Unfortunately the lid had a couple of minor scratches and one of the legs was slightly bent, but upon contacting Wowbbq they arranged for replacements to be sent the same day and advised I could continue to use what I had already received as not to ruin my BBQ plans and deal with the hassle of any returns! Thank you!