WOWBBQ.co.uk Avis 

I have been trying to get a WSM 57 and a Master-touch Premium (3 in 1) 57 cm which has not been easy!

With Covid-19 and it being peak season, both these BBQs seemed totally sold out everywhere I searched - especially in England. Weber HQ even indicated even for themselves both are now sold out for the summer and they are only expecting some new stock around Aug/Sep at the earliest; Weber indicated I could try checking for any spare units that might be available with a UK official reseller using their online dealer locator; I did this which returned Sunshine / WOW BBQ in Bounds Green as one of the closest to me.

Initially, WOW also along with every dealer in England pretty much, were sold out too. But because WOW have such a strong website which acts as an educational resource on barbecuing generally - with tips, advise even recipes – I seemed to keep finding myself back on WOW’s website, so when I checked back a couple of days later - just in case, while everyone else was still sold out, WOW suddenly seemed to get new stock in! I think they restock more often than other dealers; they now had the Master-touch premium E-5775 on a price match, so it even came with a very slight discount on the RRP!

Over a busy period of Covid Lockdown - which ended last week - where they were not able to handle customers onsite and where everything was done online they (Patrick) responded quickly to quite a few of my emails, where I sought product and technical advice - including even as we speak with some aftersales emails helping me further obtain Weber accessories which are also mostly sold out else where - all this ongoing advice and customer support has been very useful and has directed me in my purchases. Aside from the BBQ which I can't vouch for yet, overall WOW's customer care and their knowledge of the Weber range and on barbecuing in general, their tips and their website so far have all proven to be very good and useful.

Also, in part to make sure it was in stock but mainly to get it in hand ASAP, so as to not wait on a delivery, I was even able to go into the Sunshine Garden Center Bounds Green London (where the WOW BBQ showroom is located) in person and purchase it bringing it home with me. Getting it now is great as I need it for a BBQ this weekend and this means I know I have it in hand and can assemble it way in advance and test it which I will do soon. It also means, I have a BBQ for now and so I am happy to wait a little longer for the WSM 57 because in the meantime I can even use this new Maser-Touch Premium - which judging by the diffuser plate it comes with will double as a pretty good smoker; of sorts anyway!

I have assembled the BBQ but have not as yet actually used it. I expect / hope, as Weber are a well-established BBQ brand, all will be okay with the unit itself, but as this is a review on WOW's customer service and my buying experience and not on the product (BBQ) itself, based on my overall experience so far, I would recommend WOW BBQ / Sunshine Garden Centre to other customers on the back of the good customer service and care I have diligently received from Patrick and the team at WOW / Sunshine Garden Center

I was in rush to buy a grill for this weekend and only 2 of the websites were selling the product I wanted. So I read the delivery details of both websites and noticed that WOWBBQ had same day dispatch until 3pm were other website stated dispatched as soon as possible with delivery 3-5days.. So I ordered it on WOWBBQ in the morning of Tuesday and I know due to current situation it was hardly to be possible for the item to be delivered on time for the weekend. But guess what on the wednesday morning at 5 am I received a DPD notification that the item is at my local depot ready for delivery!! And I am so happy my grill managed to reach Edinburgh from London in less than 24 h. What a speedy service ! The item itself is from Weber and the quality of it is just beyond the best ! Thank you WowBBq

It could have been good but one item arrived damaged. They offered a discount but I declined and asked for a replacement. Arranged a date and sat in for 10 hours for a no show! I then said collect and give me my money back as I can’t waste anymore time. They said ‘next week’ and I agreed if it was a specific time. Didn’t hear anything back but a few hours later somebody randomly turned up to collect. If they could be that quick they could have replaced it easily but presumably didn’t want to spend the money on sorting out problems. Shame.

Ordered BBQ on Tuesday evening and arrived Thursday morning! Impressive even with out what is going on at the moment!

My order was delivered in less than 24 hours! amazing service given the current situation.
Of course the Weber BBQ doesn’t need a review. They are just fantastic anyway!

Ordered some Weber BBQ parts on a Wednesday morning, but by 17:30 hadn't had confirmatory email. So I emailed (assumed I'd filled my address in wrong). Got a reply that evening with attached pdf of invoice. Arrived Saturday morning

Fast, efficient service & delivery. Anticipated delivery for my Bbq was 1 June, actual delivery was 29 May (ordered 27 May) - in time for a sunny weekend!

Thank you - would use this company again.

Brilliant service and speedy delivery to West Wales. Very happy thank you

Helpful staff and next day delivery

Ordered Monday, delivered Wednesday morning. Very impressed.

First time customer at WOWBBQ and all I can say is, WOW!

Ordered late on a Sunday and my order arrived on Tuesday morning, what more can you ask for! Delivered via APC but unfortunately, my delicate item was slightly damaged, but that's couriers for you!

I reached out to WOWBBQ and my problem was solved within the hour.

Happy grilling!

Superb experience with this company. Ordered the day before a bank holiday weekend and was delivered on the day after the bank holiday weekend and was given a 1 hour time slot for my delivery. Il be using this company for all my bbq equipment and fuel from now on

I had a problem with the Weber bbq I bought but Wow bbq and Weber resolved it in super quick time.

We recently purchased a Weber Q2200 with stand online from WOWBBQ. It was promptly despatched and delivered by courier and we are absolutely delighted with the product. There was a minor problem in that a part of the stand had been omitted by the manufacturer however, when informed, WOWBBQ immediately sent the missing part by courier which arrived the following day. The product is top class and the customer support in addressing and overcoming an unfortunate situation not of their cause was attentive and excellent. We would definitely recommend WOWBBQ and will certainly purchase our next BBQ from them.

We received the bbq the next working day despite the current covid-19 situation. Unfortunately, the legs were dented but after contacting customer services and supplying pictures of the faults, we received three new legs within two days. Fab service !!

Once again a brilliant service. Thank you!

Great prices on Webber products! Super quick next day delivery too. Great service
Thank you

Excellent customer service, quick delivery and good quality products.

It's typical that Britain has several weeks of superb weather during a period when nobody is allowed to go outside!

I decided to capitalise on this by ordering a new BBQ. Really impressed with Wow BBQ - easy to use website, clear invoice and all delivered within 24 hours. Pretty good under these difficult conditions!

I'll be ordering some accessories from them in the near future!