Yamaha Music London Avis 

Quick and reliable delivery. Product as expected.

Good quick service, no complaints

Very efficient with delivery great product love the colour pink!

Excellent transaction, with great value for money. Efficient communication and delivered the following day. Many thanks indeed.

I ordered an acoustic guitar from the online store with a 2-3 day delivery. Payment went through and I received a receipt. On the third day I called up asking for a delivery update and was told there had been an error and that the guitar wasn’t in stock. I only learned this because I called them so God knows how long I’d have been waiting as Yamaha clearly weren’t going to call me. Refund was processed quickly but a really poor service from Yamaha and I won’t be returning as a customer

This is a great music store for Yamaha instruments. The staff are also very helpful, and Abigail helped us with our purchase of a tenor Saxophone. The prices are also very good.

Very easy to deal with and quick delivery.

great product great service

Really kind and helpful service by Abigail who really knew her stuff. Great experience overall. Very pleased with my piano keyboard.

Great service this morning from Abigail at Yamaha London. Obviously completely competent and clearly spoken. Politely mannered. A pleasure to speak to.

It’s a great first keyboard for a three year old, provide endless fun whilst building and understanding of musical sounds and structures.

Excellent product at a very attractive price. I already have the NTX5 myself and was planning on buying one for my son, who is a professional guitarist and loves my guitar. However, he wouldn't hear of it, thinking it was too much to spend on him (how novel, kids reluctant to spend their parents' money!). Then I noticed the less expensive but very similar NTX3 on the Yamaha website which was being sold as 'A' grade refurbished, or with certain items missing. The price was unmissable. He was ok-ish with that, if a little suspicious of how a guitar of that quality would be available at a lower price, suspecting me of spending more than I was prepared to let on. Yamaha were helpful and super-quick to deliver and he's very pleased with it indeed. It looks incredible and plays beautifully, no sign of any repair, the only item missing were the shoulder straps for the case. As I don't use shoulder straps, I simply gave him those that came with my NTX5. They are wonderfully crafted professional instruments at the full RRP, never mind this bargain price! Also, it was very refreshing that one of the world's biggest music companies were so helpful and quick to respond.

A reluctant 4/5 rather than a 5/5 - I put my order in and was told 3 working days for delivery. On day 3 with no sign of it arriving, I called and spoke to Carl. I explained it was for a birthday present in 2 days time. There was an issue at another warehouse that had prevented it from being sent. Carl was extremely apologetic and at additional cost to the company it was sent UPS next day delivery and promptly arrived.
The guitar was exactly as described and the birthday recipient was very happy with their present!
Apart from the minor delivery issue I felt they did their best to rectify the error once they were aware of the situation hence me scoring 4/5. It wouldn’t put me off from ordering from them again.

As soon as l entered the shop l was greeted by a very friendly assistant (Abigale) I told her my requirements and she showed me a variety of keyboards. She was very knowledgeable and patient, the keyboard l brought was great value and perfect for that l needed. It was a great shopping experience. The Yamaha shop is a wonderland for any musician. Highly recommend

Trustpilot Review for Yamaha Music London
For CLP 875, Bought on 2nd July 2026
From Patricia Gordon, Christchurch, Dorset

This TrustPilot review is to thank both Lara and Abigail at Yamaha Music London for their wonderful customer service to me and extra effort they both put in when I bought my lovely, white CLP 875 digital piano on 2nd July 2026. Nothing was too much trouble. Since I live in Dorset, I ordered it over the phone but knew what I was ordering! It sounds wonderful and I play it as a Concert Grand. It is giving me a HUGE amount of pleasure after a gap of some years!

My further thanks goes to Abigal yet again for her enormous kindness showing me how to register this gorgeous piano!

Jon was great at organising the delivery of my piano so thank you Jon! As a result, two lovely Polish men (don't know their names) delivered the piano to me on behalf of Yamaha Music London on 24th July and they were were equally lovely and I particularly asked if they could wear shoe coverings and they very readily complied and just did a wonderful job.

THANK you everyone at Yamaha Music London who got involved with my piano. All of you were interested, polite and courteous. A joy to buy from!

Patricia Gordon

Outstanding service from Abigail at Yamaha Music Store London!

We had a fantastic experience at the Yamaha Music Store in London, largely thanks to Abigail. We were looking to purchase a keyboard, and she went above and beyond to ensure every single one of our questions was thoroughly answered.

Because we live outside London and had a long journey home, we asked if we could unpack and check the instrument before leaving. Abigail was incredibly patient and supportive throughout—she helped us unpack it, inspect it, pack it back up securely, and even crafted a custom handle for the box so it would be easy for us to carry on our travel back.

Abigail is a stellar employee who truly cares about customer experience. Thank you, Abigail, for making our visit so seamless and enjoyable!

Fast delivery. Excellent guitar.

Ordered a refurbished unit on 19/07/26 (which is a week ago today)
It still hasn’t been dispatched so I don’t know why Yamaha are asking me to write a review 🙈

Excellent product, service and value

Abigail was so helpful explaining the functions of the keyboard and guiding me through the delivery process - I couldn't have asked for better service. Thank you.