York Fitness UK Avis 

I give York Fitness 5 stars for their after-care service. I recently purchased equipment from them, but had to report a couple of minor faults I encountered, which they totally resolved for me by sending-out replacements. Nothing but praise for their swift actions to help me enjoy their products.

I bought a weight set - 70kg barbell set in December and I am still waiting for half of it, on January 17th and have just been told they will refund 1 x 25 kg weight plate, what am i supposed to do with a the other one?

Just got a response after second attempt and updated Trust Pilot review, so I have updated.

I would recommend updating website if help email address is not valid and replace with Sales email if this is correct?

Best regards
Mike Thomas

Following the response below, I have emailed the address given last night and I await a reply, so I have updated this review to detail.

Best regards
Mike Thomas

I have contacted York recently together with a number of other companies asking if they could advise on how I could obtain a pedal for an elliptical trainer.

All the other companies responded advising to contact York, which I had done. Today I have still not obtained an acknowledgement and they are dealing with it or simple response stating they can or not provide a spare.

I feel this is poor service and I would certainly question whether to purchase their equipment again!!!

Amazing customer care.
Fast response and they helped solve my problem.

I Had a problem with the exercise bike that I purchased from York this was very quickly sorted out by Matej & a replacement sent out & sorted the return of the faulty bike VERY good on the customer service side

Great company and really helpful customer service staff. They go over and above.

York Fitness provided excellent service throughout a recent warranty query. Helpful staff and a very fair outcome was provided without any problem. The company and its products are highly recommended.

No reply to emails, obviously useless customer service staff!

I'm happy to recommend York Fitness, My first rowing machine from them lasted 11 years so it was a no-brainer to order its replacement from the same company. That arrived quickly, was assembled easily and is now running smoothly, hopefully for another 11 years!

Great products and friendly staff, when one of my items got lost during transit, Matej ordered me a new item straight away. Would highly recommend.

I purchased a workout tower and there was a faulty part - I contacted York Fitness for advice and they sent out a whole new tower as they didn’t have a spare part. I was not expecting them to send the full kit out at all. The customer service, delivery and the quality of the equipment were exemplary aside from the minor faulty piece.

Does what it says on the tin just what we needed & at a reasonable price plus quick delivery

Good quality dumbbells, I love it

Having lost my adaptor during a house move, I contacted York Fitness to enquire about purchasing a replacement. After a couple of emails and not many more minutes, I'd purchased what I needed and was a very happy customer! Super speedy and efficient customer service - hugely appreciated:)

Great product , very well made and well thought out, communication with company a pleasure. Definitely a cut above the rest. Especially a worker named matej.

I order some weights last week and they arrived very quickly. On opening one of the packages I noticed that one of the ankle/wrist weights was not stitched correctly. I contacted York Fitness and enclosed some photos of the fault. They replied very quickly and sent out a replacement item without having to return the faulty one. I had contacted them by email and the following day I received the replacement. That's what I call excellent after sales service! 👍😊

Great treadmill, not used many of the options yet just the basics.

Absolutely amazing customer service really helpful and polite, will and would recommend to anyone, will definitely buy from again

York Fitness went above and beyond to resolve my issue. Great products and top customer support! Special thanks for Chris.

Bought some Olympic Bumper plates, they didn't arrive after 1 week so I emailed. York's response "Unfortunately, due to an unforeseen circumstance with our carrier we are unable to deliver and complete this order." What does that even mean!? No other explanation given. Surely you would try again? Instead, they said they were issuing a refund. I replied saying I didn't want a refund and would wait for a different carrier. They ignored this email and refunded me. I emailed again to say I didn't want the refund, how could we now proceed so I could get the plates? They ignored that as well. Will not be using York again.

Edit: 14/10/24 After a month it looks like they've ignored this review as well. An explanation would have been nice...