Yorkshire Housing Avis 

Ellie at Yorkshire housing couldn't of been more helpful and understanding. Very professional and compassionate .

Friendly, helpful, kind.
Like to say thank you to Ellie Moxon.

Just want to thank, Abid. Customer experience Advisor, for his professional manner, patients and understanding, in resolving a number of issue, in a very understanding and fair, manner.Due to the situation, I felt Abid, was fair and Yorkshire Housing were also fair, in resolving the issues in question.Im also greatful to Abid, and his colleagues, in their fast responce, in arranging to Finnish some works in my home,given, its the christmas period,also to be done in early January, 2026,of which im grateful to Abid, and Yorkshire housing, for their professional and caring attitude, given what had happened.But im glad this has been resolved in a very timely manner and in a a fair and respectful way.I would just also like to say,that all the Yorkshire housing staff. Ive spoken to over the past two years for differant reasons over the telephone, have all alway been kind and patient with me given my health issues and polite and professional.and I just want to wish every body at yorkshire housing a happy new year. (R.D Tennant)

Very helpful and understanding

They are magnificent. I thank Mollie french for her kindness, patience, and the respectful way she welcomed me. You are excellent. Thank you,
Kind regards
Kati.

Abid Hussain went out of his way to help me after I had 2 non show repairs in the same afternoon lovely man.

Ellie Moxon from Yorkshire housing dealt with me other the past couple days, she’s very lovely and helpful. Very grateful for this opportunity and I thank her for it. Very well mannered

Good service by abid hussain he was very good and polite and informative to my situation

I have honestly had such a lovely experience with Yorkshire Housing, Mollie French in particular.

She has assisted me with my new home and the process has been quick, efficient and overall really positive!

I’m so pleased with everything and how it’s been handled, the speed aswell has honestly been a godsend! I didn’t expect such a quick turnaround but so thrilled that it was.

Thank you so much Mollie x

We had a truly positive experience with Yorkshire Housing. Our case was handled by Mollie, and it was a pleasure communicating with her. She was kind, supportive and very clear at every step of the process.

Our assessment was arranged quickly, the call itself was straightforward and easy, and we received the formal offer much faster than we expected. We really appreciate her professionalism and the way she guided us through everything.

Thank you, Yorkshire Housing, and especially Mollie, for making this experience smooth and stress-free.

The gentleman that answered the telephone, 4/12/25 @ 10:50 this morning went above and beyond in helping with a couple of repairs
Apologies as did not get his name, but if all staff were as helpful and curtious as this gentleman, you would get an award

5-stars for Abid from Customer Experience - I was really impressed with his thoroughness and professionalism when I called today. I felt listened to, which hasn't always been the case when calling YH.

5-stars also for Lorenje from Home Ownership, who is the only person to have answered my emails and passed on my request to the relevant team. Again, I have been impressed with her understanding of my frustrations.

1-star only for YH as a whole for the handling of my daughter's current problem, which has been on-going for over 2 months without resolution. It feels as though the right hand doesn't know what the left is doing!

I had a few queries regarding on going repairs needing to be completed.I spoke to a call handler called Abid,who was excellent.We were on the phone for just short of an hour.In that time Abid went through every detail with me for my queries,to so I understood everything I needed to know.I cannot rate Abid highly enough doing his job.This young man went over and above to do his job.I am 100% happy with all the help he gave me today.Thankyou so much young man.

I was disappointed when the pre - booked appointment was not kept and I was not contacted with an explanation. I called the Help Desk and spoke to Abid who was extremely helpful, patient and professional. Based solely on his performance I am happy to give 5 stars. I feel that he went out of his way to organise 2 new appointments on my behalf, and also surprised me with the offer of compensation for the earlier inconvenience.

Spoke to Suzanne she’s absolutely lovely and helped me out massively thank you x

Just got off the phone with Caroline at Yorkshire Housing, she has helped me with organising my payments and all questions. I found her really easy to talk to and friendly which is always nice! I've found all the customer service team to be as such, also, I appreciate how acceptable the service is, so thanks again. All the best. :)

Ellie has been amazing, such a lovely kind person to speak to, explained everything perfectly and supported us throughout, thank you so much for everything Ellie.

Mollie was great she was super helpful and always so polite. Thank you again mollie

After a Heart Attack and medical condition, Yorkshire Housing Birkby Croft and Katrina were a gods send, and rest of peace saver…..
I have just moved into my new apartment in Huddersfield were I grew up and really feel at home thanks to the kind welcoming… It’s a bit like having a new family and friends all in one 🤗😊

The staff were very nice and helpful