Yorkshire Housing Avis 

Big thanks to ZAK MORTUZA I really appreciate the time and effort you put into helping me find the right guidance for my issue. You were patient, supportive, and genuinely helpful .honestly, very different from other call handlers I’ve had before , Your dedication truly made a difference. Thanks again for the great support today

I am so happy and grateful to be given a home. I was dealt with by a lovely member of staff, Ellie Moxon. She was so great and understanding to my personal needs. She really listened to me and showed compassion and respect towards me and my needs.
She is a really wonderful person that shows compassion towards her clients needs. I am so thankful
It takes a really unique person to care for others and to think about their feelings and needs. For the first time in 9 months I felt listened to. People like Ellie don’t do it for gratitude or money, they just want to help people. Hang on tight to her and give her a raise or promotion. We need more people like Ellie in this world ❤️❤️

I would like to sincerely thank Mia for her amazing support and professionalism throughout the whole process. She was very kind, patient, and understanding, and always took the time to explain everything clearly. Her communication was excellent and she made us feel supported from start to finish.

I would also like to praise Yorkshire Housing as a company for their great service and care towards their tenants. The whole experience has been smooth, organised, and positive. It’s clear they truly care about helping people find a home and feel comfortable.

Thanks to Mia and the Yorkshire Housing team, we are very happy and excited to start this new chapter in our new home.

Thank you so much.

Communication was fantastic and the service I received was outstanding. Fast and efficient. Thank you so much Ellie Moxon

On the 28th I spoke to Carolyn from Yorlshire Housing Reception, I would like to thank and Acknowledged, Carolyn in her professional, polite and kind attitude in assisting me with some issues,Carolyn was very patient with me and very,sympathetic, I feel that Carolyn deserve a recognition of the professional attitude, towards myself.

The housing coordinator Mollie french i commend your hard work today ,you are highly appreciated ,you have made the process so easy and im overwhelmed with joy to know im getting a bunglow ,its a deep relief without the barrier of stairs i feel i will be able to finally live rather than just surviving in a space that was not suitable for me . Yorkshire housing have gone out of their way to solve my problems ,im so extremely excited thankyou xxx

Lovely helpful lady 10/10

Repairs take months and the the houseing the staff are rude flat 4 Braybrook cort and the people living next door are a nightmare and they are racist and can not be trusted

Jennifer, Phillipa.

Fantastic Patient Telecommunication.

2024 onwards.

A lovely lady called Vicky Bennison spoke to me on the phone and went through everything with me clearly about my new property. All questions was answered and i came off the phone with fully understanding about the property and rent etc. Thank you very much for your help Vicky😄

The customer service I received from Shahib today was excellent. It was a very complicated issue I was struggling with, and I had already been passed around a lot and sighed at having called lots of different places and people. Shahib was very helpful, friendly, and resolved my issue better than anyone else. Give that man a raise, he's on the 99th percentile for great customer service in the whole of Yorkshire (it feels like I've spoken to everyone in Yorkshire today...). Great customer service.

Brilliant , mollie who we spoke to was so nice and know her job
Thank you mollie
Many thanks Sharon

I spoke to someone called Sarah on the Yorkshire housing emergency repairs line, about my boiler not working , after having a power cut with all of my street for 24 hours, she was absolutely lovely, I felt so comfortable speaking to her and she helped to sort a visit from someone within a few hours , I can not thank her enough, I have spoken to colleagues before and they have never been as kind and helpful as Sarah, thankyou again 😁

Most kindest lady ever so calm and understanding thank you so much Lauren

jessica ceo spoke 14.01.2026 at 10.16 am and before that but phone went flat and also after 10.16 she spoke to me and helped me she didnt put phone down she didnt blame me she didnt ask intrusive questions she didn't pretend to understand she took her own time go into my case and she read messages from me and my housing officer nick i think and feel same way about his effort and help also but i called up crying YH and Panicking and worrying about nothing.... i WANT to move to Birmingham i want new start and i want my own life i want control not ky mother and father anymore not kevin anymore not my son izaac dad anymore. i want this move for me!!!! amd i cant expect Mothers or fathers or friends or anyone to understand and liek the lady taught me thats okay it not okay that family make me feel wrong its not its not okay for family to say i deserve anything happens to me its okay to help myself and love myself thank u Jessica xxxxx

Lorna spolverto was a very good customer service advisor she helped me with my housing application thank you again lorna

Credit where credit is due I have just had a visit from Chris Ramsden from the damp and mould team. Very professional and polite. Explained everything clearly and he even put boot protectors on. He then rang me afterwards to tell me the plan arrangements. Communication is all it takes.
Michelle

I spoke with Mollie from Yorkshire housing, this is my first experience talking with someone from the team & I can say it was great from start to finish she was really helpful & answered my questions with a fast response. I would recommend them 100%..
Mollie French
Housing Coordinator

As a long serving customer of Yorkshire Housing I can honestly say I’ve always received kind and helpful support for whatever issues I have had to contact the repair team with. They have and still are helpful and can sort out issues efficiently and go above and beyond. thank you Sarah R for today as you did go above and beyond thank you so much.

We got the news weve been waiting for a new house for the new year amazing made our day Mia who we talked to was amazing and so lovely the company is great and straight forward no messing around and we are now so happy to be starting a new life in a new home