Zoomcar Avis 

Zoom car did not provide the service and later refuses to refund the Money. Saying that I didnt not go to pick up what a joke and shame that you cant do much as the What's app messages that come to you while paying money are not replied to what there is no car at the said location and the email on the what's app profile is unmonitored and the phone number there is not in use. LOL so one way comms.
good luck finding customer care number on their website too... amazed to see that the team wants call logs of call made to an not in use number as it seems that they do not refund or support if we do not call and give proof of the same + emails aren't a medium of communication for logging refund request aghast how such companies are prevalent in India

Very bad experience. Worst customer support. JPSNCTM7Z. Was given a car with damaged front tyre. Even the spare tyre was damaged. Both Zoomcar support and owner told to get the tyre repaired promising the bill will be reimbursed. Also promised that the drop off time will be extended to compensate for the time lost in repairing. Even after uploading the bill and repair video, there is no response from Zoomcar support, except for the scripted response closing the ticket without resolving.

I would have given zero stars if that was an option. The company won’t last long as it’s a pure scam.nonsense extra charges will be slapped and they will eat up your refund. DO NOT BOOK FROM THIS SHAM.

Not trustworthy at all!

We booked a Renault Kwid 2020 (JPSNCDIVJ) GJ06PD4644 for the duration of May 27th 2023 6:00 PM onwards till June 3rd 10:00PM.

When we went to pick up the car, it has a small crack on the windshield, we took photos of it and uploaded it on their website. The next we noticed that the crack has slightly increased and immediately reported it to zoom car customer support. They gave the solution to return the car to the own and end the trip and that the payment for the remaining days would be refunded in 7 working days.

This happened on May 29th 2023. We returned the car to the owner at 2:00PM and ended the trip.

Since then I have emailed them multiple times, daily actually have shared the images of the damage which was already there and all they do is just send a canned response staring to wait for 48 -72 hours and the refund will be initiated.

It's has been more than 2 weeks now that they have not done anything about it and no refunded is issued.

They just keep postponing the process.

They are a totally untrustworthy service.

Please do not loose your money to them. They do not return your money.

I am still communicating with their team and it's a frustrating process.

HORRIBLE EXPERIENCE ANS A TERRIBLE SERVICE!!!

PATHETIC!!

SCAM in the making.

No contact number to connect when vehicle breaks down. HOST gave car with worn out tyres to put blame on us and get money.
Stranded on highway at midnight with family and nobody answered our calls. ZOOMCAR support is automated and only raises ticket which it will never update on.

AVOID AT ALL COST.

We booked a Renault Kwid (Registration Number: UP53 CJ 6484) on 25 May 2023 (Booking ID: JPSNCD5DO).

When we reached to pick up the vehicle, the vehicle was not in good condition and the fast tag was missing. The back gear was not working properly and engine had some kind of noice. We asked the car owner about this issue but she assured us about the fitness of the vehicle. After the assurance of vehicle owner, we started our journey.

Within a couple of hours, the engine got seized and the car stopped at the middle of the highway. We approached to the local machanic for the solution. After checking the car, mechanic informed us that the car was not serviced since a long time and the engine oil was nil, due to which the engine go seized. After this, we immediately informed Zoomcar on chatbot and called the car owner. Nobody helped us and hence we have to left the vehicle after the local Zoomcar person told us that he will make arrangements to pickup the vehicle.

Our trip changed into a horrible incidence and we had to bear a great business loss. Please issue the FULL REFUND as the car was not fit for driving. This is a kind of cheating and harrasment for us.

We have a team of advocates and I will file a lawsuit if Zoomcar denies the refund.

If you don't want to ruin your day, do not book with this company. Terrible client service. Police came. This company has hiden fee. Your credit card insurance won't be covered as the rep at the desk told me. I agreed to add an insurance because i needed a car. I told the rep at least three times but it seems he thought he was in charge of the situation. He forced me to call my credit card insurance and I did. He interupted me during my call with the insurance and printed out my credit card insurance policy and tried to explain to me. I was like? I told you to just add the insurance and give me a car earlier? just made thing complicated and he told me. i will not offer you a car because of my attitute. I was like? is it a joke?? I tried to call client care on the website but all phone calls went to their desk and they hanged up in front of me. I paid the rental fee a day before and now i couldn't get a car after spending 45 mins in front of the desk. He threated me that he would call police if i didnt leave. I told him that i would stay until police comes. This is a fraud. unfortunately, police came but coudn't do much about for me. They suggested to submit complaint to the company where i paid the fee and write a review, so people can advoid this rental company.
Again, if you dont want to ruin your day. dont book with this company.

its very bad expericnce . every cheated with customer not solve the problem only mail to mail every time . no responce the problem . i am suggested to all please do not booked car by zoom car .

I would have given ratings in minus if it were possible. They have such a pathetic service and no support for customer. They don’t really have policy. Their business should be shut. I booked 2 cars and both the cars weren’t available at the designated location. Owner stopped picking up call after reaching to the place of pick up. There is no call support and I got stuck in limbo after wasting lot of money. I need refund now, how can you dupe customers with their money?

The car is first class there is no any hindrance during the trip i had well experienced

I would never recommend use a zoomcar, they use 3rd party cars for rentals and the condition of the cars are not good to drive. I had to return my car on the second day for 2 weeks booking but they did not refund my booking amount despite promised by their customer care executive. After doing a continuous follow up no response from their customer care team. There is no way you can talk to these guys and they never respond to any emails. It’s a worst experience and I would never recommend to use their services.

This service is completely worst and scam. I was not able to open the car with the application and had to wait for 2 hours, because of an issue with the car sensor. But they charge me for all the time. Top of that they have forcefully applied fuel charges on my expense. The most worst part is they don't have a support to call you can only chat with them

Worst service cars not available in the location I have wasted my whole day these are cheaters and fraud don't go for zoomcar

Zoomcar is worst looting money from public and host program. worst experience worst policies. My new car got accident 10 months past raised ticket 1176492 but no use. I am paying emi back to back still repairs not started and no compensation received with zoomcars. Customer care never respond properly if they respond also tells story as our fuc… concern team is working from last 10 months. Dont share any cars to zoomcar they are frauds, cheaters, bloody buggers.

They took money and did not provide the car. On cancellation forfeited total amount.

Very recently I had booked a ZoomCar from Kochi airport. The booking was done almost 2 months in advance with full payment. At the time of booking, I was told that car pickup and drop will be from Kochi airport. After reaching the airport and searching the car for 40 mins, I finally decided to call the customer service helpline. The CSR informed me that ZoomCar has stopped pickup and drop services from the airport, and that I need to go to the owners place to get the car. Then upon asking the location of the owner, I was informed that the original car (which I had paid for 2 months in advance) was not available and I had to book a different car for more money. I was assured that taxi fare will be reimbursed by ZoomCar, but to my surprise nothing is reimbursed by them. After several follow-up emails & calls to the CSR, my reimbursement request is closed without any update.

WORST SERVICES - WILL NEVER BOOK WITH THEM AGAIN.

Its basically a big scam. Crap cars over charge you and then threaten legal action when you want to dispute the wrong charge. Also no customer care.

Terrible service...They delivered a car with 0 fuel in Hyderabad. I had to run on foot to get the fuel. In paranoia, I fueled it to a 100% and later found that they initiated a refund for 60% fuel's cost. The customer care did not have authority to resolve the issue as they can't create tickets or make decisions. Issue can be created through a chatbot that doesn't allow you to talk. I created a ticket multiple times only to have illogical and incorrect math done to support the refund and to find the tickets being closed everytime without factoring in the logical explanation and screenshots of fuel meter before and after the trip. The Asset Light Model is NOT WORKING...Customer support should be your key and doesn't seem that they care to resolve issues or are restricted by management to do so.

Booked car for midnight but got cancelled at the last moment leaving us stranded as the customer support is available only between 9 am to 9 pm. Then tried booking a second car as the hotel booking in the morning was non refundable. But the car provided has lot of damages.
Overall very poor experience, they should stop operating until they can provide better customer experience

Zoomcar as a concept is good, to provide a self drive car platform thus side income for idle cars plus cheaper than taxi for the renter. However if the renter is a dubious criminal / smuggler / anti-national then if your car is confiscated and police files FIR against you for abetting a crime, the zoomcar policy is to disown / no reply to your email / simply vanish. Then you have no option but hire lawyers and fight for your repuatation. My car was caught by Bihar police with 450 litre alcohol. Being a prohibition state, the driver+helper of the zoomcar renter were caught and jailed. FIR was filed naming the car owner also. The case under harsh IPC section 31 carries a 10 year imprisionment. Beware of this cheat company which is actively supporting criminals as they can pay more to zoomcar regularly. If caught then only a poor driver and car host shall bear the consequences. Zoomcar legal reply is they are only a platform hence no liability!!