Wyldsoulco 

Have been waiting almost a year for my product, despite being guided 18-20 weeks when I purchased. Seller is unresponsive and when she responds she always has a new excuse. Haven’t been able to get a refund or chargeback. Haven’t heard from the seller for 4 months. Can only class this as fraud

I originally placed an order of multiple items on 30/4/2024. I received a shipping number that could not be tracked through NZpost After multiple attempts to make contact and follow up on my order I was told it was ‘lost’ and that she would remake this on 8/11/24, after multiple follow ups again I was told that this was dropped off to the post office again on 14.2.25 and provided a new tracking number. I have followed up this tracking number with NZ post to again be advised they have not received it yet.

It had been over a year of waiting for these goods, I was expecting a turn around time of 8 weeks as noted on the website at the time I placed my order. After more than 12 months I did not have my Items and again I was further ignored when attempting to get an update it was not until I threatened the ACCC that I was refunded almost instantly. This experience took the magic out of my first son’s nursery it sat empty with no decor because I put my trust in the wrong creator. Stay far far away from this company. I wish there were reviews when I originally had of ordered it would have saved me $$$ and so much unnecessary stress from my first postpartum experience.

After 6 months of waiting I asked where my order was she said it was ready and would send it asap and was just waiting on box’s, then a month later,says she took it to the post office, sent me track and trace numbers, a month later, should be with me next week, this went on for a further 4 months. I told her after 8.5months to give me a refund. To her credit she did but she also said please expect the mobile this week as a free gift due to the hassle. A month later I emailed her (today) she never sent it cause I didn’t reply saying thank you so she didn’t think I appreciated the offer.. like what? Sorry if I wouldn’t believe it until I saw it after 10 months of lies. Then I put a respectful but honest review like the one I have written here and she blocked me from her page and likely deleted my comment so no one can see what she is doing and I can’t respond to whatever lies she shares next. She is rude, unprofessional and running a dodgey business. Since this review she has emailed me telling me to get my facts straight, disputing the timeline, awful and harassing behaviour.

We ordered a mobile and expected it within 14-16 weeks. Never came. Reached out to the seller, never answered. Received a bulk email stating personal issues and orders are still being worked through, but encouraged customers to contact bank for a refund given she didn’t have the money. Promised she’d reply back to those still willing to wait (we waited 4 more weeks after emailing to advise we’d wait), no response again.

After we filed chargeback and claimed fraud, all of a sudden she begins to reply…ironic. Stay far away.

Ordered mobile back in April 2024. Never received item after 10 months and when emailed to ask for a refund seller was very aggressive and rude. Got my refund but was not a nice experience.

I ordered a baby mobile and was told a 12 week wait time. It’s been 11months and have still not received it.