X1Mats Avis 297

Réponse : X1Mats

20 févr. 2026

Bobby,

We love seeing this kind of energy — thank you!

That follow-up call is exactly how we like to do things. Custom orders deserve a second set of eyes, and Maverick takes pride in making sure every color, stitch, and option is dialed in before production starts. We’re glad that gave you peace of mind.

And hearing that you already love your Camaro SS mats? That’s the standard we’re holding the seat covers to. They’re going to look incredible once installed.

We appreciate the trust — can’t wait for you to see the finished setup!

-The X1Mats Team

Réponse : X1Mats

20 févr. 2026

Hey William,

This right here is why we do what we do.

Thank you for taking the time to write this—it honestly means a lot. We put serious care into the materials, the stitching, the fit, all the small details most people don’t even notice… so hearing that you did notice makes it worth it.

And our customer service team will appreciate this more than you know. They work hard to make sure every customer feels taken care of, not just sold to.

We’re grateful for your recommendation and even more grateful that you trusted us with your interior. Enjoy every drive — that’s what it’s all about. 🩷

- The X1Mats Team

Réponse : X1Mats

20 févr. 2026

Hello Rachel,

Thank you so much for this thoughtful review! 🤍

We know there was a bit of a wait, and we truly appreciate your patience. Custom work takes time, but we’re so happy to hear it was worth it in the end. Hearing that everyone compliments your car and notices the quality? That’s exactly why we do what we do. 🤩

We’ll gladly take the 4 stars, and we’ll work hard to earn that 5th one next time. 😉✨

- The X1Mats Team

Réponse : X1Mats

20 févr. 2026

Hello Roger,

We’d like to clarify a few important points for transparency.

Your order was completed and released for shipment. A DHL tracking number was provided, and the package was dispatched.

However, once a chargeback is filed, our payment processor automatically restricts the transaction. We are legally and contractually unable to process, collect, or re-charge payment while an active dispute is open. This is not discretionary — it is a banking compliance requirement.

We did not request cancellation of the dispute to delay shipment. We explained that an active chargeback creates a payment conflict that prevents standard processing. Despite this complication, your order was still shipped, and tracking was provided.

The suggestion that we “invest customer funds” or intentionally delay delivery is simply inaccurate. X1Mats has been operating since 2019, producing custom-made interior products, and we do not benefit from delays or disputes in any way.

We regret that your experience led to this level of distrust. Operational delays during peak periods did occur, and we have since implemented structural improvements within production scheduling and customer support to prevent recurrence.

We wish you the best moving forward.

- The X1Mats Team

Réponse : X1Mats

20 févr. 2026

Hello Hassan,

Thank you so much for the kind words!

Professional service and excellent quality are exactly what we strive for every day, so it’s great to hear that your experience reflected that. We’re especially glad your order and shipping went smoothly and quickly.

We truly appreciate your support and look forward to serving you again!

- The X1Mats Team

Réponse : X1Mats

20 févr. 2026

Chris, this means a lot. Truly.

Thank you for taking the time to share the full experience — not just the good parts, but the real journey. That kind of honesty is appreciated more than you know.

We’re especially glad you gave us the chance to make the fitment right. Mistakes can happen in custom production, but what matters most is standing behind the product, and we’re proud that we were able to correct it properly for your Explorer ST.

Maverick and Drake will both be thrilled to read this. They take real pride in walking customers through details and making sure things are handled the right way, and your words validate that effort.

The captain seat correction was important, and we’re glad the second set came through exactly as it should have, with all the custom details done your way. That’s what makes these builds special.

Thank you again for your patience, your trust, and for giving us the opportunity to prove ourselves. Enjoy that ST — it deserves a setup that matches it. 💪🏽😊

- The X1Mats Team

Réponse : X1Mats

20 févr. 2026

Hey Roger,

We’re genuinely sorry that your experience did not meet expectations. Your order was placed during an unusually high holiday volume period, which unfortunately impacted some production timelines. While that explains the delay, it does not excuse the frustration it caused you.

We also regret that you feel you were misled; that is never our intention. Our team provides updates based on the information available at the time, but we acknowledge that clearer communication would have served you better in this case.

Since then, we have implemented operational adjustments to improve production forecasting, order visibility, and customer support response times to prevent similar situations moving forward.

We respect your decision to pursue resolution through your payment provider and sincerely regret that the experience reached that point.

X1Mats has been operating since 2019, providing custom-made interior solutions to customers worldwide. While delays can occur during peak periods, transparency and quality remain our priority, and we are continuously improving our processes.

We appreciate the opportunity to address your concerns publicly and wish you the best moving forward.

-The X1Mats Team

Réponse : X1Mats

19 janv. 2026

Hey Bobbi,

We understand how frustrating delays can be, and we’d like to clarify the situation accurately.

Your order was custom-made, and once production was completed, it was handed over to DHL for international shipment. At that point, delivery timelines and movement updates are controlled by the carrier, not by X1Mats. We did not “blame” DHL as a way to avoid responsibility; we provided that information because it reflects the actual status of the shipment once it left our facility.

Regarding your refund request, any cancellation or refund for a completed custom-made order must be reviewed by upper management, as outlined in our policy. This isn’t a runaround; it’s part of our internal process to ensure decisions are handled fairly and consistently.

We have remained responsive and transparent throughout, and we are continuing to review your case to reach a proper resolution. X1Mats has been operating since 2019, and we take customer concerns seriously, even when delays are caused by factors outside our direct control.

We appreciate your patience while this is being finalized and remain available to assist.

- The X1Mats Team

Réponse : X1Mats

19 janv. 2026

Hello Hayden,

We’d like to address your review with clarity and facts, as several points need correction.

Yes, X1Mats was formerly known as F1Mats. This was a deliberate rebrand that took place as we expanded our product line beyond floor mats, adding premium interior accessories such as seat covers and additional customization options. The rebrand reflects growth, not instability. We’ve been in continuous operation since April 2019, serving customers worldwide for nearly 7 years.

Regarding communication, our records show that we have remained actively in contact with you throughout this process. While there can occasionally be a 1–2 business day delay due to volume or time zones, we do not ignore customers or avoid follow-ups.

On the color issue:

1. The color you originally selected became temporarily out of stock, and this was communicated to you.

2. We discussed alternatives while waiting for restock.

3. Unfortunately, a factory-side fulfillment error resulted in the wrong color being shipped, something that was not intended for your order.

Once you informed us, we took responsibility immediately and confirmed that a replacement in your preferred color would be produced, and as soon as you approve the custom design, we will share with you soon. That replacement is being custom-manufactured specifically for your vehicle, which will also resolve the fitment concerns you mentioned.

This is not a case of “zero accountability.” A mistake occurred, it was acknowledged, and a corrective solution was put into motion. That is accountability.

Delays related to custom manufacturing, international logistics, or government regulations are not excuses, they are realities of producing premium, made-to-order products rather than mass-produced items. What matters is how a company responds when something goes wrong, and in this case, we responded with transparency and action.

We remain available to you and fully intend to complete the replacement as discussed.

- The X1Mats Team

Réponse : X1Mats

20 janv. 2026

#TeamReynolds10921, Love it!

Thank you for trusting us with your customized and personalized setup, that’s exactly where X1Mats shines. We’re glad we could bring your vision to life, and we can’t wait to work with you again on your next project. Appreciate the recommendation and the support!

- The X1Mats Team

Réponse : X1Mats

19 janv. 2026

Hi Kiana,

We understand your frustration and would like to clarify the situation accurately.

First, this was not a lack of communication. Our team has been in contact with you since October, including a direct conversation with a manager. At no point were updates ignored or withheld.

Your order, like all X1Mats products, is custom-made to order. During this period, we experienced an unforeseen surge in order volume, which extended production timelines. This was communicated to you.

Regarding shipping:

1. Your order was completed and handed over for shipment, and a tracking number was created on 12/5.

2. The delay you’re seeing is not from X1Mats, but from DHL’s international logistics process.

3. The DHL representative you contacted was from the destination-side support, not the origin hub, which is why they could not yet see movement. This distinction was explained to you.

4. DHL did collect the shipment; the delay occurred during their international transit process, something we do not control.

It is incorrect to state that we were “not truthful.” Once a shipment is transferred to the carrier, timing and scan updates are fully dependent on the carrier, not the seller.

It is important to note that your order has since been successfully delivered. The delay was logistical in nature and outside of our control once the shipment was with the carrier.

This was also your third order with X1Mats, which clearly reflects prior trust in our products and service. Delays are never intentional, and we do not benefit from them in any way.

X1Mats has been operating for over 6 years, delivering premium, custom-made mats worldwide. While international logistics can occasionally experience delays, our commitment to transparency, communication, and quality remains unchanged.

We appreciate your patience throughout the process and hope you are now enjoying the quality and craftsmanship of your mats.

- The X1Mats Team

Réponse : X1Mats

19 janv. 2026

Hey Mohammad,

We’re sorry to hear about your dissatisfaction and would like to clarify the situation for accuracy.

Your order was delivered within the expected timeframe, and when you raised concerns about the 2nd and 3rd row mats, our team reviewed the photos and videos you provided. Based on that review, the mats themselves were manufactured correctly for your vehicle. This same configuration has been produced for this model many times without fitment issues.

What we identified was an installation issue, not a manufacturing defect. Our mats are designed to replace the factory carpet, not sit on top of it. We advised removing the original carpet and making the necessary adjustments for proper installation, and we also provided guidance on how to do this correctly. Unfortunately, those steps were not followed, which led to the appearance of a fitment problem.

For this reason, the concern did not qualify for a refund or replacement under our warranty policy, which applies to verified manufacturing defects, not installation-related issues.

X1Mats has been producing custom-made mats for over 6 years, and proper installation is essential to achieving the precise fit our products are designed for. We understand how frustrating this can be, but it’s important to distinguish between a product defect and an installation requirement.

We remain available to assist further should you decide to proceed with the recommended installation steps.

- The X1Mats Team