I called in with no internet, and Amy had me back online in just minutes. She was so kind, patient, and clearly knew exactly what she was doing. Made a frustrating situation super easy!
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Lisez les avis des autres
Really appreciate the timely responses and help received from people in Xiber. Being offline can be frustrating, but I truly enjoyed the service provided by all the team members.
Sensitive to customer concerns, Patient in listening to customer, And Tiana stayed in touch with me thru texting until I got home from work and after I got home, to trouble- shoot and connect my wi... Voir plus
Raine made this experience quick and painless. She got me an appt for exactly when I needed it and also set me up with temporary internet until the technician appt.
À propos de l'entreprise
- Fournisseur d'accès Internet
- Cablô-opérateur
- Fournisseur de connexion internet
- Service internet et téléphone
Écrit par l'entreprise
Xiber is an Indianapolis-based nationwide Internet Service Provider that specializes in multi-format hybrid transport and access network delivery utilizing fiber-optic and registered fixed wireless links and a suite of networking, support, and communications/media services. Xiber provides Gigabit-class symmetrical business circuits with single-digit latency and ultra-high availability at competitive prices and the fastest delivery schedules in over 20 states. We serve national retail chains and small and medium businesses all over the US with this same high level of service. On the residential side, Xiber serves thousands of multi-family residents in over a dozen states by providing industry-leading customer support and in-unit and property-wide Wi-Fi, networking management, and IPTV technology. MDU Developers and owners enjoy greater Net Operating Income, better Internet speeds, customized service and marketing, and the faster deployment that Xiber offers.
Coordonnées de contact
1429 Chase Ct , 46032, Carmel, Etats-Unis
- (888) 609-0681
- xperts@xiber.net
- xiber.net
4,8
Excellent
169 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Although someone else cut the internet…
Although someone else cut the internet line, Xiber worked fast to get me up and running again. They came out on a holiday and at least gave me a temp repair so I could get internet so I could work. Customer service kept me informed!
29 août 2025
Avis spontané
Very responsive and helpful!
28 août 2025
Avis spontané
Internet issues
I have a issue with internet Tiana is a Xiber representative She helped me immidetely she is a nice kind person very good thanks to Tiana
25 août 2025
Avis spontané
Spotty at times but decent.
The internet service itself is spotty at times in my area, but the representatives on the help line are quick to respond through the text service and their on site engineers are doing great work to get things back up when it does go down.
26 août 2025
Avis spontané
Tiana was awesome
Tiana was awesome. She truly helped me and was very professional. Give my girl a raise.
26 août 2025
Avis spontané
The help was great
The help was great! Customer service was super nice and satisfactory, and was super quick! Recommend calling for assistance for sure.
25 août 2025
Avis spontané
She helped me and got everything fixed…
She helped me and got everything fixed very fast and she was very nice
21 août 2025
Avis spontané
Easy
Fast responses and had clear questions and answers for me to solve the issue
21 août 2025
Avis spontané
quick and effective solution
20 août 2025
Avis spontané
EVERYONE WAS SO HELPFUL AND POLITE AND…
EVERYONE WAS SO HELPFUL AND POLITE AND KEPT CHECKING WITH ME TO MAKE SURE THINGS WE OK ..AND THEY JEOT ME INFORMED E EVERY STEP OF THE WAY....THANK YOU I APPRECIATE YOU ESP IN THE LATE HOURS ITS NICE TO TALK AND TEXT TO A REAL PERSON 😄
20 août 2025
Avis spontané
Very kind customer service
I called initially when I moved into my apartment noticing the wifi did not work. I tried reaching out via phone and chat, but no one got back to me. I called earlier this morning and had someone pick up within 30 seconds of being on hold, she walked my through the process and to try different things and the wifi was working again, thanks for the help!
20 août 2025
Avis spontané
Very sweet and polite
Very sweet and polite. And my Internet was back to working order in about 10 minutes, very happy with the service. Coming from California it's a lovely change of pace
19 août 2025
Avis spontané
Got the WiFi working quickly after I…
Got the WiFi working quickly after I called
18 août 2025
Avis spontané
Dayna really helped me out and I…
Dayna really helped me out and I appreciated the care she gave me. Not once did I feel like she wasn’t do all she could.
16 août 2025
Avis spontané
Router Issue
Carly was able to fix the issue quickly and efficiently and was very kind!
14 août 2025
Avis spontané
Helped me change my password quick and…
Helped me change my password quick and easy.
14 août 2025
Avis spontané
Super helpful and speedy service!!
14 août 2025
Avis spontané
I’ve been having trouble with my Wifi…
I’ve been having trouble with my Wifi for months and finally decided to reach out to get this resolved. Tiana was able to assist me in a timely matter. She was super helpful and my wifi connection is much better now!
14 août 2025
Avis spontané
Tiana is so kind and patient
Tiana is so kind and patient. I feel so grateful for all her assistance.
11 août 2025
Avis spontané
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