When people have a technical problem they need to speak to a human being. You really need to address this. In saying that, after I mailed Xneelo support and said that that I need to speak to a hum... Voir plus
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Industry leading service. I have contacted them many times with various queries, from self-managed server assistance to basic web hosting packages, you get the same immediate assistance with zero fr... Voir plus
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Seymone went above and beyond to fix my broken website. She had it up and running again in a few minutes and advised on how to better secure my website from future attacks. Always prefer interacting w... Voir plus
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I cannot recommend this company more! Derrick O and especially PaulVJ has been so patient into helping me get my emails back after I have made a complete mess of it. I also wanted to add a new domain... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Xneelo offers web hosting and business enablement to more than 500 000 website owners. For over 20 years, xneelo has been passionate about enabling individuals, entrepreneurs and small businesses alike to create and transact online. Inspired by its brand promise 'Trusted in Hosting', xneelo is dedicated to delivering reliable, award-winning support to its customers.
Coordonnées de contact
Afrique du Sud
- +27 21 970 2000
- support@xneelo.com
- xneelo.co.za
4,7
Excellent
315 avis
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A répondu à 100 % de ses avis négatifs
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Once again Xneelo delivered exceptional…
Once again Xneelo delivered exceptional service and support!! I set one of my domains for cancellation months ago and forgot about it. In the meantime the business who operates with that domain extended their operations. The domain was then cancelled. Within minutes Izak the support consultant sorted out my domain, reinstated it and re-added my DNS records. Izak was very friendly, explained every aspect of the reinstate and was very professional! It is such employees that you WANT to keep in your company. Well done Izak and well done Xneelo.
29 août 2024
Avis spontané
Réponse de xneelo
Hello Riaan,
We appreciate you taking the time to share your experience with us!
With a strong passion for customer service, our consultants are committed to providing exceptional support. It is great to know that Izak has been able to assist you speedily and professionally. We trust this will remain your experience with us.
Your fantastic feedback has been shared with him and our team.
Kind regards,
Your xneelo Team.
Exceptional
Exceptional, exceptional, exceptional!
Genuinely, the very best customer service experience I have across the many vendors I work with in South Africa as well as the UK.
I don't know what secret business formula Xneelo follow but it is working!
29 août 2024
Avis spontané
Réponse de xneelo
Hi Justin,
Thank you for taking time out of your day and sharing such kind feedback!
We are delighted to hear that you have experienced exceptional customer support from us. We have shared your feedback with the team.
At xneelo we strive to continue to deliver excellent service you have come to know and expect from us.
Warm regards,
Your xneelo team.
Réponse de xneelo
Hi Victor,
Thank you for sharing your feedback with us.
We are pleased to learn that we have stars in our team and we hope our support continues to shine.
Kind Regards,
Your xneelo Team
Great online Support Team
19 août 2024
Avis spontané
Réponse de xneelo
Hi Marcel,
Thank you for taking the time to share your feedback with us, we appreciate it!
Our team is committed to providing the very best support and it's fantastic to hear that this has been your experience. We look forward to further supporting you in future!
Warm regards,
Your xneelo team.
I usually dont like using a chat…
I usually dont like using a chat option. But Xneelo is very responsive and always go all out to resolve the issue. Thanks Tristan, you are awesome!
16 août 2024
Avis spontané
Réponse de xneelo
Hey there,
Thank you for your valuable feedback!
We are so glad to hear you felt Tristan was responsive and went out of her way to resolve your query.
It is also great to hear you had a fantastic Live Chat experience. At xneelo we strive to deliver excellent service and contribute to your future business growth.
We will be sure to share the feedback with Tristan and look forward to continue supporting you with the same level of service that you've come to expect.
Kind regards,
Your xneelo team
Excellent Support every single time.
Excellent Support every single time.
Thank you Seymone, you have been incredibly helpful!
Highly recommended.
14 août 2024
Avis spontané
Réponse de xneelo
Hi Monique,
Thank you very much for your recommendation!
It's wonderful to hear that you found Seymone's support very helpful and we will be sure to share your kind words with her and the team.
We look forward to supporting you for many more years to come.
Warm regards,
Your xneelo Team
Love the support at xneelo, give tristan a raise!!
Love the support at xneelo, they are always on point. I might have to pay a little more than other hosting providers, but the customer support is well worth it. The response time is super fast and its 24/7 and super competent. Allowing me not to not waist time and loose productivity. Tristan sorted my complex issue out today in less than 15 minutes. Xneelo, give tristan a raise!!!
13 août 2024
Avis spontané
Réponse de xneelo
Hi Callan,
Thank you for providing us with such great feedback.
It is so great to hear that Tristan and our team were able to resolve your complex issue with precision and speed.
Our consultants are extremely passionate about our customers, and delivering the exceptional level of support we know you deserve. We trust this will continue to be your experience.
Your kind words have been shared with Tristan and our team!
Warm regards,
Your xneelo Team
Réponse de xneelo
Hi Sam,
We are happy to hear about your good experience with xneelo.
We are grateful for the opportunity to serve you and meet your needs.
Warm regards,
Your xneelo Team
xneelo Support is next level…
xneelo Support is absolutely next level!! Dealing with Olyn, Tristan and Angelo is such a pleasure. We don't use KonsoleH, but we are hosting a dedicated server with them and we cannot be happier! Love the service we receive!
8 août 2024
Avis spontané
Réponse de xneelo
Hi Ferdi,
We're so glad to hear about your positive experience with our team. Your feedback is incredibly valuable to us.
Our team is truly passionate about delivering the exceptional service we know our customers deserve. It's lovely to hear that their passion has led to a service experience that has exceeded your expectations, and we trust this will continue to be the case into the future.
Your kind words have been shared with Olyn, Tristan, Angelo and our team!
Kind regards,
Your xneelo Team
Réponse de xneelo
Hi Roger,
We are delighted to hear about your great experience with xneelo; thank you!
Your feedback has been shared with our team and we look forward to providing you with the same level of support in the future!
Warm regards,
Your xneelo Team
Seymone's responses was on par and…
Seymone's responses was on par and great, great service and quick.
7 août 2024
Avis spontané
Réponse de xneelo
Hi Elmo,
It's great to hear that Seymone provided you with great service and was able to quickly resolve the query! This is something the entire team is passionate about.
We will be sure to share the feedback with her and look forward to continue supporting you with the same level of service that you've come to expect.
Warm regards,
Your xneelo team
Great assistance from Seymone
Great assistance from Seymone. Such patience until the end! My request was solved with calm and focused direction. Happy client!
5 août 2024
Avis spontané
Réponse de xneelo
Hi Sean,
Thank you for your valuable feedback!
We are so pleased to hear you felt well supported from start to the end. Our team is passionate about providing the kind of patient and helpful service you have experienced.
We have shared your kind words with Seymone and the team, and we look forward to further supporting you for many years to come.
Warm regards,
Your xneelo team
Thanks to Seymone for all your…
Thanks to Seymone for all your assistance this morning!
5 août 2024
Avis spontané
Réponse de xneelo
Hi Mandy,
Thank you for you taking the time to share your feedback with us.
We are happy to hear that Seymone was able to assist you with your query.
Thank you for your ongoing support.
Warm regards,
Your xneelo team.
Customer Support off the chain
Izak From Xneelo was extremely helpful in identifying and assisting me with a domain issue resulting from wix.com migrating my .co.za domain.
Fantastic! I recommend Xneelo to all small and medium businesses', to help bring your brand online!
2 août 2024
Avis spontané
Réponse de xneelo
Hi Chris,
Thank you for your fantastic feedback!
It's lovely to hear that Izak was so helpful. Our consultants are extremely passionate about our customers, and delivering the exceptional level of support we know you deserve. We trust this will continue to be your experience.
We truly appreciate your heart-warming support in recommending xneelo to others, thank you!
Warm regards,
Your xneelo team.
Xneelo is the best in South Africa
Xneelo is the only hosting company I recommend in South Africa. I am a web designer and started in 2015. Every other hosting company in South Africa fails to compare to Xneelo.
1 août 2024
Avis spontané
Réponse de xneelo
Hi Riaan,
Thank you for your heart-warming review!
We are committed to providing exceptional support and great products that hold true to our brand promise of "Trusted in Hosting", and your encouraging feedback is a testament to this. We trust that we will continue to deliver on our promise and look forward to further supporting you for years to come!
Warm regards,
Your xneelo team.
Réponse de xneelo
Hi Silmare,
We're very happy to hear that you are enjoying the support offered by our team.
We appreciate your continued support and look forward to being there for you in the future.
Warm regards,
Your xneelo team
Dylan was genuinely amazing!
Dylan was genuinely amazing!! Helped me so well and got my query and website sorted!! Will keen trusting Xneelo based on the service I received this evening!
30 juillet 2024
Avis spontané
Réponse de xneelo
Hi Pierre,
Thank you for the wonderful feedback! Dylon is definitely one of our best and we're sure the team and himself will greatly appreciate the kind words.
We look forward to continuing to provide you with trusted in hosting experiences in the future.
Warm regards,
Your xneelo team
I've only ever experienced exceptional…
I've only ever experienced exceptional support from Xneelo and have been with them since the Hetzner days.
Izak especially recently assisted me with a hosting and billing issue (that turned out to be my own mistake), yet resolved this without any complaints and sorted out the entire problem we were experiencing quickly and effectively.
19 juillet 2024
Avis spontané
Réponse de xneelo
Hi Juan,
We are delighted to hear that Izak has continued to offer you with the exceptional level of service that you have come to expect from xneelo.
I will be sure to share this great feedback with himself and the team and we look forward to offering you exceptional support for many more years to come.
Warm regards,
Your xneelo team
Amazing technical support
Amazing technical support. Very much recommended!
24 juillet 2024
Avis spontané
Réponse de xneelo
Hi Malan,
Thank you for your kind recommendation!
It's lovely to hear that you have found our Technical Support so amazing. We are passionate about delivering on our commitment to exceptional service and we trust this will continue to be your experience into the future.
Your lovely feedback has been shared with the team.
Warm regards,
Your xneelo team.
Xneelo gets it done!
Thank you for helping me fix some errors on my website! Xneelo tech support is amazing!
24 juillet 2024
Avis spontané
Réponse de xneelo
Hi Bronwyn,
Thank you so much for taking the time to share your feedback. We truly appreciate it!
At xneelo, we're always striving to meet customer expectations, and your input helps us do just that.
We look forward to continuing to provide you with excellent service in the future.
Kind regards,
Your xneelo team
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