When people have a technical problem they need to speak to a human being. You really need to address this. In saying that, after I mailed Xneelo support and said that that I need to speak to a hum... Voir plus
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Industry leading service. I have contacted them many times with various queries, from self-managed server assistance to basic web hosting packages, you get the same immediate assistance with zero fr... Voir plus
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Seymone went above and beyond to fix my broken website. She had it up and running again in a few minutes and advised on how to better secure my website from future attacks. Always prefer interacting w... Voir plus
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I cannot recommend this company more! Derrick O and especially PaulVJ has been so patient into helping me get my emails back after I have made a complete mess of it. I also wanted to add a new domain... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Xneelo offers web hosting and business enablement to more than 500 000 website owners. For over 20 years, xneelo has been passionate about enabling individuals, entrepreneurs and small businesses alike to create and transact online. Inspired by its brand promise 'Trusted in Hosting', xneelo is dedicated to delivering reliable, award-winning support to its customers.
Coordonnées de contact
Afrique du Sud
- +27 21 970 2000
- support@xneelo.com
- xneelo.co.za
4,7
Excellent
315 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Les gens ont aussi consulté
Great support
I am really impressed with the support that I received from Rene.
The response time was great, and the knowledge is impressive.
Thank you
18 juillet 2025
Avis spontané
Réponse de xneelo
Hi Marilyn,
Thank you for your great feedback!
We're glad to learn that Rene was able to support you to the fullest, and we hope we can continue to support you with your hosting needs in the future.
At xneelo we are committed to excellent service delivery and always strive to meet customer's expectations and requirements. Your feedback has been shared with Rene and the rest of the team.
Warm Regards,
Your xneelo Team
Lebo assistance on Xneelo was amazing
I really dont understand when it comes to computers or any number language, however after Lebo assisting me and having patience, we took close to an hour to tidy up and correct where my computer had gone wrong. Im so grateful for her as she jumped on team viewer and just controlled my screen while my nerves came down
7 juillet 2025
Avis spontané
Réponse de xneelo
Hi Megan,
Thank you for your kind words, we'll be sure to share your feedback with Lebo and the team.
At xneelo we are committed to excellent service delivery.
We’re delighted that you had a positive experience and look forward to supporting you again in future!
Warm regards,
The xneelo Team
Solved my DNS problem quickly and…
Solved my DNS problem quickly and easily!
7 juillet 2025
Avis spontané
Réponse de xneelo
Good Day,
Thank you for sharing your feedback with us.
We're glad to learn that we were able to resolve your DNS problem quickly and easily.
If you ever need support down the line with your hosting services, don’t hesitate to reach out — we're here to support you.
Warm Regards,
Your xneelo Team
Beth the bomb!
I recently moved to Portugal and signed up with a UK hosting provider - I won’t mention names, but the service was truly awful. I remembered using Xneelo years ago and how fantastic their support had been, so I decided to get in touch again. Honestly, I doubted the service would still be as good after all this time… but wow, was I in for a pleasant surprise!
Beth, you absolute rock star! 🌟 Friendly, efficient, and incredibly clear in your explanations. You made everything so easy. Because of you, I’m transferring all my hosting over to Xneelo. Thank you for reminding me what real service feels like.
Beth, you are the bomb! 💥
3 juillet 2025
Avis spontané
Réponse de xneelo
Hi Tania,
Thank you for your amazing feedback!
We’re delighted to hear that reconnecting with xneelo has been a pleasant experience and that the support Beth provided exceeded your expectations. At xneelo, we’re passionate about serving our customers with excellence. We’ve shared your kind words with her and the team.
We’re honoured that you’ve chosen us to be your new hosting provider. It’s truly our pleasure to serve you.
We look forward to supporting you in your new adventure in Portugal.
Warm regards,
The xneelo Team
Fantastic and prompt customer service…
Fantastic and prompt customer service as always. My go to hosting provider.
My hosting account was unfortunately recently comprimised through a collaborator email address and I was invoiced for malicious behaviour through my account.
I notified Xneelo of this and they resolved the issue immediately and ensured I was not negatively affected at all by this. Thank you to Kian in the billing department for his prompt and friendly assistance in helping me resolve this. It is service like this that makes me loyal to Xneelo.
30 juin 2025
Avis spontané
Réponse de xneelo
Good Day,
Thank you so much for your kind words and continued trust in us.
We’re truly sorry to learn about the compromise of your account, but we’re very glad Kian could step in quickly to help you get everything resolved smoothly. Your peace of mind is our priority, and it’s reassuring to know that the experience reinforced your confidence in us.
We appreciate your loyalty and look forward to supporting you well into the future.
Warm regards,
Your xneelo Team
Seymone is helped us a lot
27 juin 2025
Avis spontané
Réponse de xneelo
Hi Chris,
Thank you for taking the time to share your feedback with us.
We're glad to learn that Seymone was able to support you, and we hope we can continue to support you with your hosting needs in the future.
Your feedback has been shared with Seymone and the rest of the team.
Warm Regards,
Your xneelo Team
Best Customer Service Ever - Thanks Izak!
I had a little trouble signing up for the "Basic Hosting Package" on the website - it just would not go through. Opened up the little chat box, not expecting much given the level of service in SA overall. Was I pleasantly surprised! Within seconds I was connected to Izak - probably the friendliest and most helpful person I have ever met. He did everything for me! Just asked 1 or two questions and BAM! My hosting was activated and ready to go. Super polite and super fast! I cannot believe the great service I had just received. Whomever is in charge of Izak's department, please keep an eye out - if you don't look after him, I have a position open for him!
Thanks Izak!
26 juin 2025
Avis spontané
Réponse de xneelo
Hi Gavin,
Thank you for taking the time to share your experience!
Our team is passionate about providing exceptional service in pursuit of our customers' best interests. It's wonderful to hear that this has been the case in your interaction with Izak, and we have shared your feedback with him and the team. We'll be sure to keep a close eye on him!
We look forward to further supporting you in future.
Warm regards,
Your xneelo team.
Seymone Star
I have never been more grateful for an agent than I was today with Seymone. Thank you for persisting until you had the problem fixed.
18 juin 2025
Avis spontané
Réponse de xneelo
Hi Stephanie,
Thank you for the awesome feedback.
We are delighted to hear Seymone was able to provide you with a positive hosting experience.
At xneelo we strive to deliver excellent service and contribute to your future business growth. We will be sure to share the feedback with Seymone and the team.
Warm regards,
Your xneelo Team
Needed support at 8 pm...Very fast support!
Needed support at 8 pm! Constructive, fast replies and very friendly!
17 juin 2025
Avis spontané
Réponse de xneelo
Hi Jason,
Thank you for your review!
Our team prides itself on providing exceptional around-the-clock support in pursuit of the best interests of our customers. It's lovely to hear that this was your experience, and we appreciate you taking the time to provide your kind feedback!
We look forward to further supporting you into the future.
Warm regards,
Your xneelo team.
Amazing Service
Renee absolutely amazing. Very patient and friendly, and was able to resolve my challenge speedily. Honestly, the best online support I have received.
11 juin 2025
Avis spontané
Réponse de xneelo
Hi Didi,
We appreciate you taking the time to share your experience with us.
Providing expert support that is personable and efficient is what we strive for, and we’re pleased to hear Rene has delivered!
Your kind words will be shared with her and our team.
Kind regards,
Your xneelo team
Excellent service
My recent payment query was dealt with promptly and concisely. I wish to thank Nikita and Michelle for the professional manner in which they responded, and the effort to which they went to resolve the matter.
9 juin 2025
Avis spontané
Réponse de xneelo
Hi Karen,
Thank you for taking the time to share your feedback with us.
We're thrilled to learn that your payment query was handled promptly and professionally. Nikita and Michelle will be especially pleased to know their efforts made a positive impression – we'll be sure to pass along your appreciation.
We're always here to help, and it's wonderful to know our team could support you so effectively.
Warm regards,
Your xneelo Team
Seymone - GREAT Service
Dealing with Seymone in the Technical Support Department was a huge pleasure! From the onset, she understood the problem and dived right in to fix the issue! Great, speedy and excellent service!!!
6 juin 2025
Avis spontané
Réponse de xneelo
Hi Michelle,
Thank you for your great recommendation.
We are so glad to hear that your experience with Seymone was excellent! Our team is truly passionate about providing exceptional support that's available whenever you need it, and we trust this will continue to be your experience in the future.
We have shared your feedback with Seymone and the team.
Warm Regards,
Your xneelo Team
Domain setup
I spoke to both Beth and Luané regarding my domain setup, both were extremely knowledgeable and professional. The best service I've experienced in a while. Thank you xneelo!
5 juin 2025
Avis spontané
Réponse de xneelo
Hi Tyron,
Thank you for the wonderful feedback!
We always strive to offer the best possible support and we are extremely proud to hear that Luane and Beth have provided you with that service experience.
We look forward to continuing to provide you the same level of support in future!
Warm regards,
Your xneelo team
Excellent service from the technical…
Excellent service from the technical support division at Xneelo. They attended to my issue promptly and with great efficiency! Well done, Xneelo.
5 juin 2025
Avis spontané
Réponse de xneelo
Hi Vicky,
Thank you for sharing your feedback with us!
We're delighted to hear that our team was able to support you swiftly and effectively. At xneelo, providing exceptional and reliable support is at the core of what we do, and we're committed to ensuring you always receive the best experience.
Warm regards,
Your xneelo team.
Great support as always!
5 juin 2025
Avis spontané
Réponse de xneelo
Hi Galen,
Thank you for your kind words.
We're always happy to support you! We truly appreciate your business and trust that your service experience in future will be equally good.
Warm regards,
Your xneelo team.
xneelo always finds a solution
Seymoné and Tristan were super helpful and had speedy solutions for my queries. Huge xneelo supporter!
26 mai 2025
Avis spontané
Réponse de xneelo
Hi Caren,
Thank you for your wonderful feedback!
We're delighted to hear that Seymone and Tristan's support stood out. Our team takes pride in providing patient, helpful, and efficient support, and we trust this will continue to be your experience in the future.
We have shared your feedback with Seymone, Tristan, and the team.
Warm Regards,
Your xneelo Team
Symone - Technical Support Agent is excellent!
Although I am not a fan of the Xneelo platform, I would like to give Symone the Technical Support agent that assisted me in resolving the installation of a staging site a 5 star rating, she was patient and took me through each step and the query was resolved in about 30 minutes or less.
25 mai 2025
Avis spontané
Réponse de xneelo
Hi Zainab,
Thank you for taking the time to share your feedback with us.
It's lovely to hear of the great support received by Seymone. Our team takes pride in providing patient, helpful, and efficient support and we trust this will continue to be your experience in future. Your feedback has been passed on to Seymone and the team.
Warm regards
Your xneelo team.
Xneelo never fails
I am new to Xneelo but I have to say it has been amazing, support is brilliant and always there to help.
I highly reccomend!
18 mai 2025
Avis spontané
Réponse de xneelo
Hi Jordan,
Thank you for your heartwarming review!
Our team is truly passionate about providing exceptional support that's available whenever you need it. Your kind words are an encouraging testament to this and have been shared with the team.
We truly appreciate your recommendation of us, and look forward to further supporting you in future.
Warm regards
Your xneelo team.
I LOVE Xneelo
I LOVE Xneelo. Been with the company for + 12 years and their service is supreme to any other service provider I've been with. They are solutions driven and their pricing is fair. Entrepreneur & International DJ ProficientOBM
22 mai 2025
Avis spontané
Réponse de xneelo
Hi Sharm,
Thank you for your lovely feedback, we appreciate it!
We at xneelo are dedicated to providing the kind of patient and solution-based support you received, in keeping with our brand promise of Trusted in Hosting. It's lovely to hear that this was your experience and we trust this will continue to be the case in the future.
Thank you for your ongoing support.
Warm regards,
Your xneelo team.
Réponse de xneelo
Hi Lee,
Thank you for your kind feedback.
I am glad to hear you have had a great support experience with Seymone. Our team is passionate about providing excellent service that is efficient and solution-based.
Your kind feedback has been passed on to Seymone and the team, and we trust this will continue to be your experience in the future.
Warm regards,
Your xneelo team.
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