When people have a technical problem they need to speak to a human being. You really need to address this. In saying that, after I mailed Xneelo support and said that that I need to speak to a hum... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Industry leading service. I have contacted them many times with various queries, from self-managed server assistance to basic web hosting packages, you get the same immediate assistance with zero fr... Voir plus
L'entreprise a répondu
Seymone went above and beyond to fix my broken website. She had it up and running again in a few minutes and advised on how to better secure my website from future attacks. Always prefer interacting w... Voir plus
L'entreprise a répondu
I cannot recommend this company more! Derrick O and especially PaulVJ has been so patient into helping me get my emails back after I have made a complete mess of it. I also wanted to add a new domain... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Xneelo offers web hosting and business enablement to more than 500 000 website owners. For over 20 years, xneelo has been passionate about enabling individuals, entrepreneurs and small businesses alike to create and transact online. Inspired by its brand promise 'Trusted in Hosting', xneelo is dedicated to delivering reliable, award-winning support to its customers.
Coordonnées de contact
Afrique du Sud
- +27 21 970 2000
- support@xneelo.com
- xneelo.co.za
4,7
Excellent
315 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Les gens ont aussi consulté
Best in South Africa
Tried several ISPs for hosting in South African and have settled on Xneelo. They are head and shoulders above the others that we've used.
24 mars 2025
Avis spontané
Réponse de xneelo
Hi Andrew,
Thank you for your great review!
We are pleased to hear that your interaction with us has been excellent so far, and we trust you will continue enjoying the same level of support from our Customer Support Team in the future.
Your feedback has been shared with the rest of the team.
Warm Regards,
Your xneelo Team
I had the pleasure of working with Gizela
I had the pleasure of working with Gizela at Exneelo, and I couldn’t be more impressed with the level of service she provided. Not only did she help me get my invoices paid, but she also went above and beyond by reactivating four domains and canceling two for me. What really stood out was her exceptional patience and dedication—she helped me get everything sorted despite the fact that I was supposed to wait until the next business day. I had an urgent need to get two domains activated to send emails, and Gizela made sure everything was handled promptly and efficiently. Her kindness and willingness to assist truly made a stressful situation much easier. Thank you, Gizela, for your outstanding support!
23 mars 2025
Avis spontané
Réponse de xneelo
Hi Ryno,
Thank you so much for your kind words!
We’re thrilled to hear that Gizela was able to assist you so effectively. We strive to provide excellent customer support, and it’s great to know that her dedication and care made a positive impact on your experience.
We’ll be sure to pass along your appreciation to Gizela and the team.
Kind regards,
Your xneelo team
Outstanding customer service
Utterly exceptional customer support. I had a technical issue which needed resolving and the customer support agent (Izak) was one of the best agents I have ever spoken to. His knowledge and responsiveness to go above and beyond was remarkable. Thank you so much.
20 mars 2025
Avis spontané
Réponse de xneelo
Hi Dani,
Thank you for taking the time to share your great feedback with us, we appreciate it!
Our team is passionate about providing exceptional customer service and your kind words are an encouraging treatment to this! We have passed your thanks on to Izak and look forward to further supporting you in future.
Thank you again for your feedback!
Warm regards,
Your xneelo team.
Backend Features
On the backend, we were not able to make changes to a domain as needed to ended up contacting support using the Chat feature. Within minutes the changes were made and they ensured that the mentioned feature is in the pipeline and should see it soon. What great service. Have been with Xneelo for years now and won't work with anyone else if it can be helped.
18 mars 2025
Avis spontané
Réponse de xneelo
Hi Andreas,
Thank you for the wonderful feedback!
It's great to hear that our support team was able to quickly and efficiently resolve the query for you.
We are constantly working on further enhancing our tools and features, so we are excited to hear that we are headed in the right direction and are already working on the feature you need.
Warm regards,
Your xneelo team
Zane is a service champion!
Zane is a service champion!
Fast & effective resolution to a little hosting headache that we were experiencing.
This is how online service should be!
17 mars 2025
Avis spontané
Réponse de xneelo
Hi Anton,
Thank you for your lovely review!
Our team is passionate about providing efficient and solution-based support in line with our brand promise of Trusted in Hosting. It's great to hear that this has been your experience and your kind words have been shared with Zane, as well as the team.
We appreciate your ongoing support!
Warm regards,
Your xneelo team.
Thank you Seymone for your excellent…
Thank you Seymone for your excellent and quick professional service. You have been very helpful.
10 mars 2025
Avis spontané
Réponse de xneelo
Hi David,
It’s wonderful to hear that Seymone provided you with excellent and professional service. We will be sure to share your feedback with them and the team.
We look forward to supporting you in the future.
Kind regards,
Your xneelo team.
Excellent Service - David
Thank you David for your excellent and professional service. You have been very helpful.
10 mars 2025
Avis spontané
Réponse de xneelo
Hi Phillip,
Thank you for your kind feedback.
We're delighted to hear that you received excellent and professional service from David.
Once again, thank you for taking the time to share your experience. We truly appreciate your business and always strive to make your experience a positive one.
Kind regards,
The xneelo Team
When there is drama Seymone can help
My client moved from one hosting platform to another.
The Web developers did not want to assist on getting the site working on the new platform.
Seymone assist with the drama, Kept her cool and we got my client up and running in no time.
Thank you a lot for the patience and assistance.
6 mars 2025
Avis spontané
Réponse de xneelo
Hi,
Thank you for your wonderful review! We're so glad to hear that Seymone was able to assist you and help get your client up and running quickly.
It's always our goal to provide support, especially when things get tricky, and it's great to know Seymone was able to keep things on track. We really appreciate your kind words and will be sure to pass them along to her.
Thanks again for choosing xneelo – we're here whenever you need us!
Best regards,
The xneelo Team
Seymore was absolutely brilliant
Seymore was absolutely brilliant! didint even have to ask much me much questions knew exactly what i needed and what would work! Absolute legend!
6 mars 2025
Avis spontané
Réponse de xneelo
Hi Thaabit,
Thank you for your excellent review!
We are pleased to hear that your interaction with Seymone was brilliant and we trust you will continue enjoying the same level of support from our Customer Support Team in the future.
Your feedback has been shared with Seymone and the rest of the team.
Warm Regards,
Your xneelo Team
Five Star Support from Henry and David at Xneelo
I recently made a mistake when registering my domain name in my web hosting package with Xneelo and only realised it after making the payment. Unsure of how to fix it, I contacted Xneelo via the chat option on the control panel, and I couldn't have asked for better assistance! Henry from Technical Support was an absolute star! He patiently guided me through the entire process of correcting my domain name, providing clear explanations and step-by-step links to ensure everything was done correctly. His knowledge, patience, and professionalism made what could have been a stressful situation incredibly easy to resolve.
David from Accounts was equally just as amazing! He provided excellent guidance on the billing side of things and ensured that I had all the necessary information to proceed smoothly. he was extremely patient and provided me with a comprehensive breakdown of what I needed to do, and what Xneelo would do on their side to assist. He also shared simple to understand step-by-step links and made sure I had all the resources I needed to complete the process . Both Henry and David went above and beyond to assist me, and their support was nothing short of exceptional. Thanks to them, what could have been a frustrating experience turned into a quick and seamless resolution. I’m truly grateful for their help, and I can confidently say that Xneelo has one of the best support teams out there! Highly recommended for their stellar customer service. They were responsive and supportive
6 mars 2025
Avis spontané
Réponse de xneelo
Hi Neetu,
Thank you so much for your kind words and for sharing such a detailed review of your experience!
We’re thrilled to learn that Henry and David were able to turn what could have been a stressful situation into a smooth and straightforward process for you. Our team always strives to provide clear, helpful, and patient support, and it’s fantastic to learn that their efforts made such a positive impact. We’ll be sure to pass along your praise to them!
We’re so glad you felt confident and supported throughout, and we truly appreciate your recommendation. If you ever need further support, you know where to find us. Thanks again for trusting us with your web hosting needs.
Warm Regards,
Your xneelo Team
Knowledgable
Tristan was quick, knowledgeable and very polite. What more could you wish for?
25 février 2025
Avis spontané
Réponse de xneelo
Hi Charles,
Thank you for your lovely review!
Our team is passionate about providing the kind of efficient and friendly support you received from Tristan and it's great to hear that this has been your experience. Your kind feedback has been shared with him and the team, and we look forward to further supporting you in future!
Thank you for your support.
Warm regards,
Your xneelo team.
Seymone was great!
Seymone was patient, attentive and knowledgeable. A pleasure to deal with.
14 février 2025
Avis spontané
Réponse de xneelo
Hi Madge,
Thank you for sharing your feedback with us.
We're glad to learn that it was a pleasure dealing with Seymone and we trust you will continue enjoying the same level of support from our Customer Support Team in the future.
Your feedback has been shared with Seymone and the rest of the team.
Warm Regards,
Your xneelo Team
Very efficient
David was very efficient in talking me through upgrading our package.
12 février 2025
Avis spontané
Réponse de xneelo
Hi Annelize,
Thank you for your kind feedback.
I am glad to hear you have had a great support experience with David. Our team is passionate about providing excellent service that is efficient and solution-based.
Your lovely feedback has been passed on to David and the team, and we trust this will continue to be your experience in the future.
Warm regards,
Your xneelo team.
Excellent support from Seymone
Seymone was very polite, patient, and quick to respond, even though this was the fifth time reaching out to support with the same problem.
They went through all the basics quickly and efficiently, and eventually identified the cause of the issue that I had been struggling with for the last week.
10 février 2025
Avis spontané
Réponse de xneelo
Hi C,
Thank you for the 5-star review!
It's wonderful to hear that we were able to support you in resolving the root cause. We appreciate your understanding that sometimes an issue might be very deeply rooted and for allowing us to troubleshoot and eliminate possibilities along the way until we identify and resolve the core issue.
Our consultants are extremely dedicated in supporting our customers and we are glad that this could be a great example there-of. We will be sure to share the great feedback with Seymone and the team.
Warm regards,
Your xneelo team.
Great Service from Xneelo & David
David gave out-of-this-world service.
He fully understood what I required and gave the best solution at a great time.
David & Xneelo please keep up the great service you guys provide.
10 février 2025
Avis spontané
Réponse de xneelo
Hi Wian,
Thank you for your kind review!
It's great to hear of the support experience you have had with David. Our team is passionate about providing top-notch service that is efficient and solution-based. Your lovely feedback has been passed on to David and the team, and we trust this will continue to be your experience in future.
Thank you for your ongoing support.
Warm regards,
Your xneelo team.
Xneelo deserves all the stars and more!
If I could give them six stars, I absolutely would. I've been using their web hosting services for 12 years now, and they consistently provide above-par service. What truly sets Xneelo apart is their dedication to going the extra mile. They're not just hosting my website; they're partnering with me to ensure its success.
I recently had an experience that perfectly exemplifies this. I encountered a rather tricky issue with hosting package set up. I reached out to their support team, and I had the pleasure of working with David. His support was absolutely outstanding. He was incredibly patient, knowledgeable, and genuinely invested in finding a solution. David didn't just offer a quick fix; he took the time to understand the root of the problem and provided a comprehensive solution that not only resolved the immediate issue but also prevented potential future problems. His willingness to go above and beyond was truly remarkable.
Xneelo's platform is reliable, their performance is excellent, and their support is second to none. Thanks to David and the entire Xneelo team, I have complete peace of mind knowing my websites are in good hands. Highly, highly recommended!
6 février 2025
Avis spontané
Réponse de xneelo
Hi Johnno,
Thank you for your incredible review!
We’re grateful for your 12 years of trust in Xneelo. It’s amazing to hear that our commitment to service excellence has made such a positive impact. We are passionate about providing an environment, support service, and product range that truly serve our customers' best interests.
David will be delighted to know that his dedication and problem-solving skills stood out during your recent support interaction. We’re proud to have a team that genuinely cares about our customer’s success, and your feedback reinforces our commitment to our brand promise of Trusted in Hosting.
We look forward to supporting you for many years to come!
Warm regards,
Your xneelo team.
The support from Xneelo is always great. Truly Unmatched!
The support from Xneelo is always great, Izak was more than willing to assist and advise on any of my questions.
Thanks team; your support in the industry is unmatched!
Support was at 22:00
31 janvier 2025
Avis spontané
Réponse de xneelo
Hi Oliver,
Thank you for the 5-star review!
It's lovely to hear of the great service experience you have had with Izak. Our team is committed to providing top-notch support around the clock and we look forward to supporting you for many years to come! Your feedback has been shared with Izak and the team.
We appreciate your support.
Warm regards,
Your xneelo team.
Seymone you rock
Seymone you rock, excellent support and very knowledgeable in your area of space, thanks mill
31 janvier 2025
Avis spontané
Réponse de xneelo
Hi Leasben,
Thank you for your kind review!
It's wonderful to hear of the great support you received from Seymone. She is certainly one of the best! Our team is passionate about providing exceptional support you can always rely on, and we trust this will continue to be your experience in future.
Thank you again for the feedback.
Warm regards,
Your xneelo team.
Seymone was amazing thanks
Seymone was amazing thanks. She immediately got to work on the issue, and didn't just tell me that "it's on our side where the issue is". She went over and beyond to ensure the issue gets resolved on every possible level. Thank you so very much, I really appreciate it.
31 janvier 2025
Avis spontané
Réponse de xneelo
Hi there,
Thank you for taking the time to your experience!
We’re thrilled to hear that Seymone’s dedication and proactive approach made such a positive impact. Providing thorough and efficient support is the standard we strive for at xneelo and your feedback is a testament to this! We willl be sure to share your kind words with Seymone and the team!
We look forward to continuing to provide the same level of support whenever you need us!
Kind regards,
Your xneelo team
Support person, Tristan - a super star!
Tristan on support assisted with patience and detailed inspection of the issue we had. Our problem solved!
Thank you Tristan.
30 janvier 2025
Avis spontané
Réponse de xneelo
Hi Mario,
Thank you for taking time out of your day to share such kind feedback.
We are thrilled to hear Tristan was able to support you efficiently and professionally. Our team is truly passionate about providing exceptional service and we trust this will continue to be your experience in the future. Your kind words have been shared with Tristan and the team.
Warm regards,
Your xneelo team
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.